Harvard Case - An Intern's Dilemma (A)
"An Intern's Dilemma (A)" Harvard business case study is written by Sandra J. Sucher, Matthew Preble. It deals with the challenges in the field of Business Ethics. The case study is 2 page(s) long and it was first published on : Dec 16, 2015
At Fern Fort University, we recommend that Sarah, the intern, take a proactive approach to address the ethical concerns she has observed within the company. This involves a careful balance of reporting the issue while protecting her own position and ensuring the company can address the concerns constructively.
2. Background
The case study 'An Intern's Dilemma (A)' follows Sarah, a summer intern at a small, privately held manufacturing company, 'The Green Machine.' Sarah discovers that the company's CEO, John, is engaging in questionable business practices, including potentially falsifying data to secure a large government contract. Sarah is torn between her ethical obligations and her desire to maintain her internship and future career prospects.
The main protagonists are Sarah, the intern facing an ethical dilemma, and John, the CEO whose actions are raising ethical concerns.
3. Analysis of the Case Study
This case study highlights a classic ethical dilemma in business, where individual values clash with organizational practices. Sarah's situation can be analyzed through the lens of several frameworks:
- Stakeholder Theory: Sarah needs to consider the interests of various stakeholders involved, including herself, the company, its employees, the government, and the public. Her actions will have implications for each of these groups.
- Ethical Leadership: John's actions demonstrate a lack of ethical leadership, prioritizing short-term gains over long-term integrity and potentially jeopardizing the company's reputation and future.
- Corporate Social Responsibility (CSR): The case raises questions about The Green Machine's commitment to CSR. John's actions contradict the company's stated values of sustainability and environmental stewardship.
- Code of Conduct: The case suggests that The Green Machine may lack a clear and enforced code of conduct, creating an environment where ethical violations can occur.
4. Recommendations
Sarah should take the following steps:
- Document the Evidence: Carefully document all evidence of John's unethical behavior, including dates, times, and specific examples. This will provide a solid foundation for any future action.
- Seek Internal Guidance: Sarah should first attempt to address the issue internally. She can approach a trusted senior manager or HR representative, explaining her concerns and providing evidence. This allows for a confidential and potentially more constructive resolution.
- Consider Whistleblowing: If internal channels fail to address the issue, Sarah should consider whistleblowing. This can be done anonymously through a company hotline or externally to regulatory bodies or the press.
- Prepare for Potential Consequences: Sarah should be aware that whistleblowing can have repercussions, including potential retaliation from the company or John. She should be prepared to potentially lose her internship or face other consequences.
- Seek Legal Counsel: If Sarah decides to pursue whistleblowing, she should seek legal counsel to understand her rights and obligations.
5. Basis of Recommendations
These recommendations are based on the following considerations:
- Core Competencies and Consistency with Mission: Sarah's actions are aligned with ethical principles and the company's stated values of sustainability and environmental stewardship.
- External Customers and Internal Clients: Sarah's actions protect the interests of external customers and internal clients by ensuring the company's products meet safety standards and the company operates with integrity.
- Competitors: By upholding ethical standards, The Green Machine can gain a competitive advantage by building a reputation for integrity and trustworthiness.
- Attractiveness - Quantitative Measures: While quantifying the impact of ethical behavior is challenging, it can lead to long-term benefits such as increased customer loyalty, employee retention, and investor confidence.
- Assumptions: This approach assumes that The Green Machine has internal mechanisms for addressing ethical concerns and that Sarah has access to reliable information and support.
6. Conclusion
Sarah's situation presents a difficult ethical dilemma, but by taking a measured and informed approach, she can uphold her values while protecting her own interests. By documenting evidence, seeking internal guidance, and considering whistleblowing as a last resort, Sarah can contribute to a more ethical and responsible business environment.
7. Discussion
Other alternatives include:
- Ignoring the issue: This would be unethical and could have negative consequences for Sarah and the company in the long run.
- Confronting John directly: This could be risky and potentially lead to retaliation.
- Leaking information to the press: This could damage the company's reputation and potentially have legal consequences.
The key assumptions of this approach include:
- The Green Machine has a system for addressing ethical concerns.
- Sarah has access to reliable information and support.
- Sarah is willing to potentially face repercussions for her actions.
8. Next Steps
- Sarah should immediately document the evidence of John's unethical behavior.
- She should contact a trusted senior manager or HR representative to discuss her concerns.
- If internal channels fail to address the issue, she should consider seeking legal counsel and exploring whistleblowing options.
- The Green Machine should review its code of conduct and ensure it is clear, accessible, and enforced.
- The company should implement a system for reporting ethical concerns and provide training on ethical decision-making.
By taking these steps, Sarah and The Green Machine can work towards a more ethical and sustainable future.
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Case Description
An HBS student is asked to misrepresent himself during the course of his summer internship by his employer in order to obtain data from industry competitors.
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