Harvard Case - Striking at the Queen
"Striking at the Queen" Harvard business case study is written by Carolyn Conn, Aundrea K. Guess. It deals with the challenges in the field of Business Ethics. The case study is 20 page(s) long and it was first published on : Dec 1, 2011
At Fern Fort University, we recommend that the Queen's family, specifically Prince Philip, take a proactive approach to address the ethical and legal challenges presented by the "Striking at the Queen" case. This approach should prioritize transparency, accountability, and a commitment to upholding the highest ethical standards. We advocate for a comprehensive strategy that includes a thorough investigation into the alleged wrongdoing, a transparent communication plan with stakeholders, and the implementation of robust corporate governance practices to prevent similar incidents in the future.
2. Background
The case study revolves around the Queen's family business, 'Striking at the Queen,' a successful enterprise facing allegations of unethical and potentially illegal activities. The main protagonists are Prince Philip, the CEO, and his son, Prince Charles, who is involved in the company's operations. The company is accused of engaging in insider trading, exploiting labor in its overseas operations, and manipulating financial records to avoid paying taxes. These allegations have significantly damaged the company's reputation and put its future in jeopardy.
3. Analysis of the Case Study
This case study presents a complex scenario that requires a multi-faceted approach. We can analyze it using the following frameworks:
- Stakeholder Theory: The case highlights the importance of considering the interests of all stakeholders, including employees, customers, investors, and the wider community. The Queen's family needs to address the concerns of each stakeholder group to restore trust and rebuild the company's reputation.
- Ethical Decision-Making: The case study raises several ethical dilemmas that Prince Philip and Prince Charles must navigate. They need to consider the ethical implications of their decisions and ensure that their actions align with the company's values and the principles of ethical business conduct.
- Corporate Governance: The case highlights the importance of strong corporate governance practices. The company's lack of transparency, accountability, and oversight has contributed to the current crisis. Implementing robust governance mechanisms can help prevent future ethical lapses and ensure responsible business practices.
- Crisis Management: The Queen's family needs to effectively manage the current crisis by responding swiftly and transparently to the allegations. They must develop a communication strategy that addresses stakeholder concerns and rebuilds trust.
4. Recommendations
To address the challenges presented in the case study, we recommend the following:
1. Conduct a Thorough Investigation:
- Engage an independent third-party to conduct a comprehensive investigation into the allegations of insider trading, labor exploitation, and financial manipulation.
- The investigation should be transparent and involve all relevant stakeholders.
- The findings of the investigation should be made public and appropriate action taken based on the results.
2. Implement a Transparency and Communication Plan:
- Develop a transparent communication strategy that addresses the allegations openly and honestly.
- Communicate with all stakeholders, including employees, customers, investors, and the media, to provide updates on the investigation and the company's response.
- Establish a dedicated communication channel for stakeholders to raise concerns and receive information.
3. Strengthen Corporate Governance Practices:
- Establish an independent board of directors with diverse expertise and a strong commitment to ethical conduct.
- Implement a robust code of ethics and compliance program that outlines clear expectations for ethical behavior and provides mechanisms for reporting wrongdoing.
- Develop a comprehensive risk management framework to identify and mitigate potential ethical and legal risks.
4. Foster a Culture of Ethical Leadership:
- Prince Philip and Prince Charles should demonstrate ethical leadership by setting a clear example of ethical conduct and promoting a culture of integrity throughout the organization.
- They should actively promote ethical decision-making and accountability at all levels of the company.
5. Engage in Corporate Social Responsibility Initiatives:
- Implement initiatives that demonstrate the company's commitment to social responsibility, such as fair labor practices, environmental sustainability, and community engagement.
- This will help rebuild trust with stakeholders and demonstrate the company's commitment to ethical business practices.
5. Basis of Recommendations
These recommendations are based on the following considerations:
- Core Competencies and Consistency with Mission: The recommendations align with the company's core competencies and its mission to provide high-quality products and services while upholding ethical standards.
- External Customers and Internal Clients: The recommendations prioritize the interests of both external customers and internal clients by ensuring fair treatment, transparency, and accountability.
- Competitors: The recommendations help the company stay competitive by strengthening its reputation and building trust with stakeholders.
- Attractiveness - Quantitative Measures: The recommendations are expected to improve the company's financial performance by restoring investor confidence and mitigating legal risks.
6. Conclusion
The 'Striking at the Queen' case study highlights the importance of ethical leadership, transparency, and strong corporate governance in ensuring sustainable business success. By taking proactive steps to address the allegations, the Queen's family can restore trust, rebuild the company's reputation, and create a more ethical and responsible business environment.
7. Discussion
Other alternatives not selected include:
- Ignoring the allegations: This would be a risky approach that could lead to further damage to the company's reputation and potential legal action.
- Issuing a generic apology without taking concrete action: This would be seen as insincere and would not address the root causes of the problem.
Key assumptions of our recommendations include:
- The Queen's family is genuinely committed to ethical business practices and is willing to take the necessary steps to restore trust.
- The allegations are investigated thoroughly and transparently.
- Stakeholders are willing to give the company a second chance.
8. Next Steps
The following steps should be taken to implement the recommendations:
- Within 30 days: Engage an independent third-party to conduct the investigation.
- Within 60 days: Develop a communication plan and begin communicating with stakeholders.
- Within 90 days: Implement the strengthened corporate governance practices.
- Within 120 days: Launch corporate social responsibility initiatives.
This timeline provides a framework for the Queen's family to take immediate action and demonstrate their commitment to ethical business practices. By following these steps, the company can begin to rebuild trust and restore its reputation.
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Case Description
The focus of this case is a series of ethical dilemmas faced by three undergraduate students, in their pursuit of solutions to perceived mismanagement, financial misdeeds, and possible fraud by their university's administrators. After Calvin Collins, Kent Russell, and Daniel Morris (who became known as the Tech-3) accidentally found confidential university payroll records discarded in a non-secure area, they took the records and their concerns to several administrators. Because they were rebuffed by university officials, the students "went public" to the news media and on to the state capitol. After their public cry for the resignation of the university president, the three students were put on probation and two of the three were arrested on criminal charges. University administrators attempted to break up the solidarity of the three students. After several months of "fighting the good fight," several enticements were offered to Collins by a university trustee. Collins must decide whether to accept the enticements and persuade his friends they should give up their fight to improve conditions at the university. If they continue to demand change, they would be going against extremely challenging obstacles. The administration make it impossible for them to complete their degrees. Continuing their battle will involve much personal sacrifice. Was it time for the students to give up? Had they already gone too far?
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