Harvard Case - Student Hacking into University's Learning Management System to Save His Grades: A Cautionary Tale
"Student Hacking into University's Learning Management System to Save His Grades: A Cautionary Tale" Harvard business case study is written by Wee Ling Loo. It deals with the challenges in the field of Business Ethics. The case study is 6 page(s) long and it was first published on : Jul 10, 2016
At Fern Fort University, we recommend a multi-pronged approach to address the ethical breach committed by the student, while simultaneously strengthening the institution's cybersecurity posture and fostering a culture of ethical conduct. This approach will prioritize transparency, accountability, and fairness in addressing the incident while also safeguarding the integrity of the university's academic standards and protecting sensitive student data.
2. Background
This case study revolves around a student, Michael, who hacked into Fern Fort University's Learning Management System (LMS) to alter his grades. This action, driven by a desire to improve his academic standing, constitutes a serious violation of business ethics and university regulations. The case highlights the potential consequences of unethical behavior, the importance of robust security measures, and the need for a strong ethical framework within educational institutions.
The main protagonists are Michael, the student who committed the ethical breach, and the university administration, who must now navigate the complex ethical and legal implications of the situation.
3. Analysis of the Case Study
This case study can be analyzed through the lens of stakeholder theory, which emphasizes the need to consider the interests of all parties involved in a situation. In this case, the stakeholders include:
- Students: Students have a right to a fair and equitable learning environment. Michael's actions undermine the integrity of the academic process and potentially disadvantage other students.
- Faculty: Faculty members are responsible for maintaining academic standards and ensuring the integrity of their courses. Michael's actions erode the trust between faculty and students.
- University Administration: The university administration has a responsibility to uphold ethical standards, protect sensitive data, and ensure the safety and security of its systems.
- Parents and Guardians: Parents and guardians rely on the university to provide a safe and trustworthy learning environment for their children.
- The Public: The university's reputation is impacted by the actions of its students and the university's response to ethical breaches.
The case also highlights the importance of corporate social responsibility and ethical leadership in educational institutions. Universities have a responsibility to foster a culture of ethical conduct and to provide students with the resources and support they need to make ethical decisions.
4. Recommendations
Fern Fort University should implement the following recommendations:
1. Disciplinary Action: Michael should be held accountable for his actions. This could involve a range of disciplinary measures, including suspension, expulsion, or a combination of both. The severity of the punishment should be commensurate with the seriousness of the offense.
2. Enhanced Cybersecurity Measures: The university should conduct a thorough security audit of its LMS and other critical systems to identify vulnerabilities and implement appropriate safeguards. This includes:
- Multi-factor authentication: Requiring students to use multiple forms of authentication (e.g., passwords, biometrics) to access sensitive systems.
- Regular security updates: Ensuring all software is kept up-to-date to patch vulnerabilities.
- Employee training: Providing employees with training on cybersecurity best practices and identifying potential threats.
- Data encryption: Encrypting sensitive data to prevent unauthorized access.
3. Ethical Education and Training: The university should develop and implement mandatory ethics training for all students, faculty, and staff. This training should cover topics such as:
- Academic integrity: The importance of honesty and integrity in academic work.
- Data privacy: The importance of protecting sensitive data and adhering to data privacy regulations.
- Ethical decision-making: A framework for making ethical decisions in challenging situations.
- Whistleblowing: Encouraging students and employees to report unethical behavior without fear of retaliation.
4. Code of Conduct: The university should review and update its code of conduct to clearly define ethical expectations for all members of the university community. This code should be readily accessible and regularly communicated to all stakeholders.
5. Transparency and Communication: The university should be transparent with its stakeholders about the incident and the steps it is taking to address it. This includes communicating with students, faculty, parents, and the public.
6. Review of Policies and Procedures: The university should review its policies and procedures related to academic integrity, data security, and ethical conduct. This review should be conducted by an independent body to ensure objectivity and impartiality.
7. Public Apology: The university should issue a public apology to the community for the breach and express its commitment to upholding ethical standards.
8. Focus on Ethical Leadership: The university should emphasize the importance of ethical leadership throughout the institution. This includes:
- Modeling ethical behavior: Leaders should demonstrate ethical conduct in their own actions and decisions.
- Promoting ethical values: Leaders should communicate and reinforce the university's ethical values to all stakeholders.
- Creating a culture of accountability: Leaders should hold themselves and others accountable for ethical behavior.
5. Basis of Recommendations
These recommendations are based on the following considerations:
1. Core Competencies and Consistency with Mission: Fern Fort University's mission likely emphasizes academic integrity, ethical conduct, and student well-being. These recommendations align with and reinforce these core values.
2. External Customers and Internal Clients: The recommendations address the concerns of all stakeholders, including students, faculty, parents, and the public.
3. Competitors: The recommendations help Fern Fort University maintain a competitive advantage by demonstrating its commitment to ethical conduct and data security.
4. Attractiveness - Quantitative Measures: While it's difficult to quantify the benefits of ethical conduct and data security, these recommendations contribute to a positive reputation, increased trust, and improved student satisfaction.
5. Assumptions: These recommendations assume that the university is committed to upholding ethical standards, protecting sensitive data, and fostering a culture of accountability.
6. Conclusion
This incident presents a significant opportunity for Fern Fort University to strengthen its commitment to ethical conduct, data security, and transparency. By implementing these recommendations, the university can demonstrate its commitment to upholding ethical standards, protecting sensitive data, and creating a safe and trustworthy learning environment for all its stakeholders.
7. Discussion
Alternatives:
- Ignoring the incident: This would be a highly unethical and irresponsible approach, damaging the university's reputation and undermining trust in its academic standards.
- Dismissing Michael without further action: This would be seen as a lack of accountability and could encourage future unethical behavior.
- Focusing solely on technical solutions: While important, technical solutions alone are insufficient to address the underlying ethical issues.
Risks:
- Legal action: The university could face legal action from students, faculty, or parents if the incident is not handled appropriately.
- Reputational damage: The incident could damage the university's reputation and deter potential students and faculty.
- Loss of trust: Students, faculty, and parents may lose trust in the university's ability to uphold ethical standards.
Key Assumptions:
- The university is committed to upholding ethical standards and protecting sensitive data.
- The university is willing to invest in the necessary resources to implement these recommendations.
- Stakeholders will be cooperative and supportive of the university's efforts to address the incident.
8. Next Steps
Timeline:
- Week 1: Conduct a thorough security audit of the LMS and other critical systems.
- Week 2: Implement multi-factor authentication and other security measures.
- Week 3: Develop and implement mandatory ethics training for all students, faculty, and staff.
- Week 4: Review and update the university's code of conduct.
- Week 5: Communicate with stakeholders about the incident and the steps being taken to address it.
- Week 6: Issue a public apology to the community.
- Ongoing: Monitor the effectiveness of the implemented measures and make adjustments as needed.
By taking these steps, Fern Fort University can address the ethical breach, strengthen its security posture, and foster a culture of ethical conduct that will benefit all stakeholders.
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Case Description
It was 18 February 2016 and Loo Wee Ling, Practice Associate Professor of Law at Singapore Management University, had just received a communication about a case of cheating in the School of Law where she taught. GK, a 32-year-old Russian national, was mid-way through his final year of the Doctor of Jurisprudence (JD) programme at SMU, when he embarked on a course of action that resulted in his being convicted of two offences under the Computer Misuse and Cybersecurity Act and sentenced to two months' incarceration in a Singapore prison. Worried about not qualifying for legal practice in Singapore, he had tried to save his grades by hacking into the learning management system of a law module using his law professor's userid and password which he had obtained by stealth using a USB keylogger plugged into the common computer in the classroom. His fear of doing badly in the final examinations of the Law of Property module led him to delete the online answer scripts of all his course-mates in the hope of being able to retake the examination. This proved to be his undoing as discovery of the deleted scripts led to investigations that traced the hacking back to him. GK committed crimes which led to dire consequences for himself. Loo was interested to have her students analyse, from an ethical perspective, what exactly is wrong with GK's actions?
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