Harvard Case - Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012
"Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012" Harvard business case study is written by Leslie Willcocks, David F. Feeny, Mary Lacity. It deals with the challenges in the field of Information Technology. The case study is 14 page(s) long and it was first published on : Nov 20, 2012
At Fern Fort University, we recommend that BAE Systems continue to leverage the shared services model and joint-venture outsourcing with Xchanging, while actively seeking opportunities for further digital transformation and innovation within the HR function. This strategy should prioritize the use of technology and analytics to streamline processes, enhance employee experience, and achieve cost optimization.
2. Background
BAE Systems, a global defense, aerospace, and security company, faced challenges in managing its HR function across diverse locations and business units. The company sought to improve efficiency, reduce costs, and enhance employee service. In 2001, BAE Systems partnered with Xchanging, a business process outsourcing (BPO) provider, to establish a joint venture called Shared Services Group (SSG). SSG centralized HR processes, including payroll, benefits administration, and recruitment, for BAE Systems' UK operations. This partnership proved successful, leading to further expansion of the shared services model and the adoption of joint-venture outsourcing for other HR functions.
The case study focuses on the evolution of this partnership from 2001 to 2012, highlighting the challenges and successes of implementing a shared services model and leveraging joint-venture outsourcing for HR functions. The main protagonists are BAE Systems, Xchanging, and the SSG team responsible for managing the shared services operations.
3. Analysis of the Case Study
This case study can be analyzed through the lens of operations strategy, organizational change, and digital transformation.
Operations Strategy: BAE Systems effectively implemented a shared services model to centralize HR processes and achieve economies of scale. This strategy enabled the company to:
- Reduce costs: By standardizing processes and leveraging Xchanging's expertise, BAE Systems achieved significant cost savings in HR operations.
- Improve efficiency: Centralization and automation of processes led to faster processing times and reduced errors.
- Enhance service quality: By focusing on core competencies and outsourcing non-core activities, BAE Systems was able to improve the quality of HR services for employees.
Organizational Change: The implementation of shared services and joint-venture outsourcing required significant organizational change within BAE Systems. This involved:
- Change management: The company needed to effectively communicate the benefits of the new model and address employee concerns regarding job security and potential disruptions.
- Organizational structure and design: The shift to a shared services model required adjustments to reporting structures and responsibilities.
- Leadership: Strong leadership was crucial to guide the change process and ensure successful implementation.
Digital Transformation: The case study highlights the importance of embracing digital transformation to further enhance the HR function. BAE Systems can leverage technology and analytics to:
- IT management: Modernize IT infrastructure, including cloud computing and enterprise resource planning (ERP) systems, to support HR processes.
- Data analytics: Utilize data analytics to gain insights into employee demographics, performance, and engagement, enabling data-driven decision making.
- Cybersecurity: Implement robust cybersecurity measures to protect sensitive employee data.
- Artificial intelligence in business: Explore AI and machine learning applications to automate tasks, personalize employee experiences, and improve recruitment processes.
- Mobile technology adoption: Develop mobile applications to provide employees with convenient access to HR services and information.
4. Recommendations
- Continue to leverage the shared services model and joint-venture outsourcing with Xchanging. This partnership has proven successful in achieving cost savings, improving efficiency, and enhancing service quality.
- Invest in digital transformation initiatives. BAE Systems should prioritize investments in technology and analytics to further enhance the HR function. This includes:
- Modernizing IT infrastructure: Migrating to cloud-based solutions and implementing an integrated ERP system can streamline processes and improve data management.
- Implementing data analytics: Leverage data analytics to gain insights into employee performance, engagement, and retention, enabling data-driven decision making.
- Exploring AI and machine learning applications: Automate tasks, personalize employee experiences, and improve recruitment processes through AI and machine learning.
- Developing mobile applications: Provide employees with convenient access to HR services and information through mobile applications.
- Focus on talent management and employee engagement. The company should prioritize initiatives that foster employee engagement, development, and retention. This includes:
- Developing a robust talent management strategy: Implement performance management systems, career development programs, and succession planning initiatives.
- Investing in employee training and development: Provide employees with opportunities for professional growth and skill enhancement.
- Promoting a positive work environment: Foster a culture of collaboration, innovation, and employee well-being.
- Continuously evaluate and improve the shared services model. BAE Systems should regularly assess the performance of the shared services model and identify areas for improvement. This includes:
- Measuring key performance indicators (KPIs): Track metrics such as cost savings, efficiency gains, and employee satisfaction.
- Conducting regular reviews: Evaluate the effectiveness of processes and identify opportunities for optimization.
- Seeking feedback from employees and stakeholders: Gather input from employees and stakeholders to identify areas for improvement.
5. Basis of Recommendations
These recommendations are based on the following considerations:
- Core competencies and consistency with mission: BAE Systems' core competency lies in defense, aerospace, and security. By outsourcing non-core HR functions, the company can focus on its core business and achieve strategic alignment.
- External customers and internal clients: The recommendations prioritize improving the employee experience and providing efficient HR services to internal clients.
- Competitors: BAE Systems needs to remain competitive in attracting and retaining top talent. Investing in digital transformation and talent management initiatives can help the company stay ahead of the curve.
- Attractiveness ' quantitative measures: The recommendations are expected to yield significant cost savings, efficiency gains, and improved employee satisfaction.
- Assumptions: These recommendations assume that BAE Systems has the resources and commitment to invest in digital transformation and talent management initiatives.
6. Conclusion
BAE Systems' partnership with Xchanging has been a success story in leveraging shared services and joint-venture outsourcing to transform the HR function. By embracing digital transformation and focusing on talent management, BAE Systems can further enhance the effectiveness and efficiency of its HR operations, improve employee experience, and gain a competitive advantage in the global talent market.
7. Discussion
Other alternatives not selected include:
- Complete outsourcing of HR functions: While this option could offer significant cost savings, it could also lead to loss of control over HR processes and potentially impact employee morale.
- Maintaining the status quo: This option would not address the challenges faced by BAE Systems in managing its HR function across diverse locations and business units.
Key assumptions of the recommendations include:
- BAE Systems has the resources and commitment to invest in digital transformation and talent management initiatives.
- Xchanging remains a reliable and capable partner for joint-venture outsourcing.
- The shared services model continues to be effective in achieving cost savings and improving efficiency.
8. Next Steps
- Develop a detailed digital transformation roadmap: Identify specific technology investments, implementation timelines, and resource allocation.
- Establish a dedicated team to oversee the implementation of digital transformation initiatives.
- Conduct pilot projects to test new technologies and processes.
- Communicate the benefits of digital transformation to employees and stakeholders.
- Continuously monitor and evaluate the effectiveness of digital transformation initiatives.
By taking these steps, BAE Systems can ensure that its HR function remains aligned with its strategic goals and continues to support the company's growth and success.
Hire an expert to write custom solution for HBR Information Technology case study - Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012
- Human Resources Aes Corp Case Missing Department Case Study Solution
- Tcs Physical Offices Borderless Work Case Study Solution
- Davis Lloyd Young Donovan Case Study Solution
- Bain Co Inc Making Partner Case Study Solution
- Reimagining Employee Centricity Digital Transformation Hr Function Dbs Case Study Solution
- Trws Information Services Division Strategic Human Resource Management Case Study Solution
- Aw Ltd Managing Change Case Study Solution
- Building Innovation Outsourcing Relationship Case Study Case Study Solution
- Lockheed Martin Employer Choice Mission Case Study Solution
- Amara Raja Group B Transforming Hr Function Vision Beyond Case Study Solution
- Exlservice Business Process Outsourcing India Case Study Solution
- Hr Analytics Scaleneworks Behavioral Modeling Predict Renege Case Study Solution
Case Description
The call for new types of collaboration in outsourcing saw the development of the enterprise partnership model by Xchanging in 2001. The case looks at the history of one such partnership with BAE Systems. History shows why the model was attractive to BAE Systems against several other models. In Part 1 of the case, we look at and ask students to assess the in-house, fee-for-service outsourcing and management consultancy options for transforming HR through shared services. In Part 2, the case details the distinctive features of a joint-venture model that was eventually adopted and of the supplier competencies needed. We follow the relationship through the phases of preparation, realignment, streamlining, and continuous improvement, initially up to 2003. Students are asked to assess the model, progress, and what the future holds. In the third part of the case, we follow subsequent developments, including the change in the nature of outsourcing with BAE Systems from March 2007, the launch of Xchanging on the stock market in April 2007, its continued expansion, and its troubled history from 2010 to 2012. The case gives insight into the conduct of a distinctly different form of outsourcing, into how the client and the supplier deal with outsourcing over a number of years, and how a supplier navigates through a highly dynamic 21st century global environment while trying to expand its market services and revenue growth.
🎓 Struggling with term papers, essays, or Harvard case studies? Look no further! Fern Fort University offers top-quality, custom-written solutions tailored to your needs. Boost your grades and save time with expertly crafted content. Order now and experience academic excellence! 🌟📚 #MBA #HarvardCaseStudies #CustomEssays #AcademicSuccess #StudySmart Write my custom case study solution for Harvard HBR case - Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012
Hire an expert to write custom solution for HBR Information Technology case study - Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012
Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 FAQ
What are the qualifications of the writers handling the "Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012" case study?
Our writers hold advanced degrees in their respective fields, including MBAs and PhDs from top universities. They have extensive experience in writing and analyzing complex case studies such as " Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 ", ensuring high-quality, academically rigorous solutions.
How do you ensure confidentiality and security in handling client information?
We prioritize confidentiality by using secure data encryption, access controls, and strict privacy policies. Apart from an email, we don't collect any information from the client. So there is almost zero risk of breach at our end. Our financial transactions are done by Paypal on their website so all your information is very secure.
What is Fern Fort Univeristy's process for quality control and proofreading in case study solutions?
The Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 case study solution undergoes a rigorous quality control process, including multiple rounds of proofreading and editing by experts. We ensure that the content is accurate, well-structured, and free from errors before delivery.
Where can I find free case studies solution for Harvard HBR Strategy Case Studies?
At Fern Fort University provides free case studies solutions for a variety of Harvard HBR case studies. The free solutions are written to build "Wikipedia of case studies on internet". Custom solution services are written based on specific requirements. If free solution helps you with your task then feel free to donate a cup of coffee.
I’m looking for Harvard Business Case Studies Solution for Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012. Where can I get it?
You can find the case study solution of the HBR case study "Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012" at Fern Fort University.
Can I Buy Case Study Solution for Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 & Seek Case Study Help at Fern Fort University?
Yes, you can order your custom case study solution for the Harvard business case - "Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012" at Fern Fort University. You can get a comprehensive solution tailored to your requirements.
Can I hire someone only to analyze my Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 solution? I have written it, and I want an expert to go through it.
🎓 Struggling with term papers, essays, or Harvard case studies? Look no further! Fern Fort University offers top-quality, custom-written solutions tailored to your needs. Boost your grades and save time with expertly crafted content. Order now and experience academic excellence! 🌟📚 #MBA #HarvardCaseStudies #CustomEssays #AcademicSuccess #StudySmart Pay an expert to write my HBR study solution for the case study - Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012
Where can I find a case analysis for Harvard Business School or HBR Cases?
You can find the case study solution of the HBR case study "Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012" at Fern Fort University.
Which are some of the all-time best Harvard Review Case Studies?
Some of our all time favorite case studies are -
Can I Pay Someone To Solve My Case Study - "Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012"?
Yes, you can pay experts at Fern Fort University to write a custom case study solution that meets all your professional and academic needs.
Do I have to upload case material for the case study Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 to buy a custom case study solution?
We recommend to upload your case study because Harvard HBR case studies are updated regularly. So for custom solutions it helps to refer to the same document. The uploading of specific case materials for Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 ensures that the custom solution is aligned precisely with your needs. This helps our experts to deliver the most accurate, latest, and relevant solution.
What is a Case Research Method? How can it be applied to the Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012 case study?
The Case Research Method involves in-depth analysis of a situation, identifying key issues, and proposing strategic solutions. For "Transforming a Human Resource Function through Shared Services and Joint-Venture Outsourcing: The BAE Systems-Xchanging Enterprise Partnership 2001-2012" case study, this method would be applied by examining the case’s context, challenges, and opportunities to provide a robust solution that aligns with academic rigor.
"I’m Seeking Help with Case Studies,” How can Fern Fort University help me with my case study assignments?
Fern Fort University offers comprehensive case study solutions, including writing, analysis, and consulting services. Whether you need help with strategy formulation, problem-solving, or academic compliance, their experts are equipped to assist with your assignments.
Achieve academic excellence with Fern Fort University! 🌟 We offer custom essays, term papers, and Harvard HBR business case studies solutions crafted by top-tier experts. Experience tailored solutions, uncompromised quality, and timely delivery. Elevate your academic performance with our trusted and confidential services. Visit Fern Fort University today! #AcademicSuccess #CustomEssays #MBA #CaseStudies
How do you handle tight deadlines for case study solutions?
We are adept at managing tight deadlines by allocating sufficient resources and prioritizing urgent projects. Our team works efficiently without compromising quality, ensuring that even last-minute requests are delivered on time
What if I need revisions or edits after receiving the case study solution?
We offer free revisions to ensure complete client satisfaction. If any adjustments are needed, our team will work closely with you to refine the solution until it meets your expectations.
How do you ensure that the case study solution is plagiarism-free?
All our case study solutions are crafted from scratch and thoroughly checked using advanced plagiarism detection software. We guarantee 100% originality in every solution delivered
How do you handle references and citations in the case study solutions?
We follow strict academic standards for references and citations, ensuring that all sources are properly credited according to the required citation style (APA, MLA, Chicago, etc.).