Harvard Case - Bringing Kids Home: The Wraparound Milwaukee Model
"Bringing Kids Home: The Wraparound Milwaukee Model" Harvard business case study is written by Patricia Garcia-Rios, Julie Boatright Wilson, Katya Melkote. It deals with the challenges in the field of Human Resource Management. The case study is 23 page(s) long and it was first published on : Jun 10, 2010
At Fern Fort University, we recommend a multi-pronged approach to strengthen the Wraparound Milwaukee Model, focusing on enhancing talent management, organizational development, and strategic partnerships. This will involve implementing a robust HR strategy that addresses employee engagement, diversity and inclusion, leadership development, and change management.
2. Background
The Wraparound Milwaukee Model is a groundbreaking initiative aimed at improving the lives of children and families in Milwaukee. The program provides a comprehensive network of services, including education, healthcare, social support, and mental health services, to families facing complex challenges. While the model has achieved significant success, it faces challenges related to employee retention, funding, and scaling up its operations.
The case study centers on the experiences of Brenda, the program director, who grapples with the complexities of managing a diverse workforce, ensuring program effectiveness, and navigating funding challenges.
3. Analysis of the Case Study
The case study highlights several key issues:
- Talent Management: The Wraparound Milwaukee Model relies heavily on a dedicated and skilled workforce. However, the program faces difficulties in attracting and retaining qualified staff, particularly in high-demand fields like social work and mental health. This is exacerbated by the demanding nature of the work and limited compensation.
- Organizational Development: The rapid growth of the program has led to challenges in maintaining a cohesive organizational culture and effective communication. This is further complicated by the need to integrate various service providers and ensure seamless collaboration.
- Strategic Partnerships: The program's success depends on strong partnerships with various organizations and stakeholders. However, securing consistent funding and coordinating efforts across different entities can be challenging.
Framework: To analyze the case, we can utilize the McKinsey 7S Framework, which examines the alignment of seven key elements within an organization:
- Structure: The organizational structure needs to be flexible and adaptable to accommodate the program's growth and evolving needs.
- Strategy: A clear and well-defined strategy is crucial for attracting funding, building partnerships, and achieving program goals.
- Systems: Robust systems for data collection, performance monitoring, and resource allocation are essential for effective program management and evaluation.
- Staff: Attracting, developing, and retaining a highly skilled and motivated workforce is critical to program success.
- Style: A leadership style that fosters collaboration, communication, and innovation is essential for navigating complex challenges.
- Skills: Developing the skills and expertise of staff through training and development programs is crucial for delivering high-quality services.
- Shared Values: A strong organizational culture that emphasizes compassion, empathy, and a commitment to improving the lives of children and families is essential for attracting and retaining dedicated staff.
4. Recommendations
1. Enhance Talent Management:
- Recruitment Strategies: Implement targeted recruitment strategies to attract qualified candidates from diverse backgrounds, focusing on career fairs, partnerships with universities, and online platforms.
- Compensation and Benefits: Review and adjust compensation and benefits packages to be competitive with similar organizations, considering the demanding nature of the work.
- Employee Retention: Implement employee retention strategies, including mentorship programs, career development opportunities, and employee recognition programs.
- Employee Engagement: Conduct regular employee surveys to understand employee needs and identify areas for improvement. Foster a positive work environment through team-building activities and opportunities for professional growth.
2. Strengthen Organizational Development:
- Organizational Culture: Develop a strong organizational culture that emphasizes collaboration, communication, and shared values.
- Leadership Development: Invest in leadership development programs to equip managers with the skills to lead diverse teams, manage change, and foster a positive work environment.
- Change Management: Implement a structured change management process to ensure that organizational changes are communicated effectively and implemented smoothly.
3. Build Strategic Partnerships:
- Funding Strategies: Develop a comprehensive funding strategy that diversifies revenue streams, including grants, corporate sponsorships, and community fundraising initiatives.
- Partnership Development: Proactively engage with potential partners, including government agencies, non-profit organizations, and businesses, to build strong relationships and leverage resources.
- Data-Driven Partnerships: Utilize data and performance metrics to demonstrate the program's impact and attract funding from potential partners.
4. Leverage Technology and Analytics:
- HR Information Systems (HRIS): Implement a robust HRIS system to streamline HR processes, manage employee data, and track performance metrics.
- Data Analytics: Utilize data analytics to identify trends in employee performance, program effectiveness, and funding needs.
5. Basis of Recommendations
These recommendations are based on the following considerations:
- Core Competencies and Consistency with Mission: The recommendations align with the program's mission to provide comprehensive support to children and families.
- External Customers and Internal Clients: The recommendations address the needs of both external clients (children and families) and internal clients (employees).
- Competitors: The recommendations consider best practices in the field of social service organizations, ensuring that the program remains competitive in attracting talent and securing funding.
- Attractiveness: The recommendations are designed to enhance the program's attractiveness to potential funders, partners, and employees.
6. Conclusion
By implementing these recommendations, the Wraparound Milwaukee Model can strengthen its talent management practices, enhance organizational development, and build strategic partnerships. This will enable the program to scale up its operations, improve program effectiveness, and continue to make a positive impact on the lives of children and families in Milwaukee.
7. Discussion
Alternatives:
- Outsourcing HR Functions: While outsourcing some HR functions could provide cost savings, it could also lead to a loss of control over HR processes and potentially impact employee morale.
- Merging with a Larger Organization: Merging with a larger organization could provide access to resources and expertise, but it could also lead to a loss of autonomy and a change in organizational culture.
Risks and Key Assumptions:
- Funding Availability: The success of the recommendations depends on securing consistent funding.
- Employee Buy-in: Implementing changes requires employee buy-in and support.
- Data Availability: The effectiveness of data-driven decision-making relies on accurate and reliable data.
8. Next Steps
- Develop a detailed implementation plan: Outline specific actions, timelines, and responsible parties for each recommendation.
- Secure funding: Identify potential funding sources and develop a proposal to secure necessary resources.
- Conduct employee surveys: Gather feedback from employees to understand their needs and concerns.
- Pilot test new initiatives: Pilot test new initiatives before implementing them on a larger scale.
By taking these steps, the Wraparound Milwaukee Model can ensure its long-term sustainability and continue to provide vital services to children and families in need.
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Case Description
The Wraparound Milwaukee program was created in 1995 by Milwaukee County, Wisconsin and provides services and treatment to severely emotionally and behaviorally disturbed children and youth. The program utilizes the "wraparound philosophy" to provide the children and youth it serves with a highly individualized, community and strength-based approach to care. The delivery of services are facilitated by a Care Coordinator who works with the family to choose the right services from Wraparound Milwaukee's network of individual providers and community based organizations. The program's funding is pooled from several state and county agencies. Wraparound Milwaukee's innovative approach to care has brought considerable savings to the county $3,878 per month per child for Wraparound Milwaukee versus $8,000- $10,000 per month per child that the county paid for residential placement. Wraparound Milwaukee has seen positive outcomes in the youth it serves after disenrollment in terms of clinical health indicators as well as other indicators. HKS Case Number 1927.0
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