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Harvard Case - The New Hampshire Landslide Warning

"The New Hampshire Landslide Warning" Harvard business case study is written by Herman B. Leonard. It deals with the challenges in the field of Business & Government Relations. The case study is 3 page(s) long and it was first published on : Feb 1, 2004

At Fern Fort University, we recommend a multi-pronged approach to address the complex challenges presented by the New Hampshire landslide warning. This strategy focuses on strengthening government-industry partnerships, enhancing public awareness and preparedness, and implementing innovative solutions to mitigate future risks.

2. Background

The case study revolves around the New Hampshire Department of Transportation (NHDOT) facing a critical decision: whether to issue a landslide warning that could potentially disrupt critical infrastructure and cause economic hardship, or to wait for more definitive data, risking potential loss of life and property damage. The main protagonists are the NHDOT commissioner, tasked with balancing public safety with economic considerations, and the local community, whose livelihoods are directly impacted by the potential disruption.

3. Analysis of the Case Study

This case study highlights the complex interplay between government policy and regulation, economic growth, and environmental sustainability. The NHDOT's decision-making process is influenced by:

  • Government policy and regulation: The NHDOT is bound by regulations and policies regarding public safety and infrastructure maintenance. The decision to issue a warning is a complex one, requiring careful consideration of legal and ethical implications.
  • Economic growth: The potential economic impact of a landslide warning on businesses and the local economy is a significant factor. The NHDOT must weigh the potential economic losses against the potential loss of life and property damage.
  • Environmental sustainability: The case study highlights the impact of climate change on natural disasters like landslides. The NHDOT must consider the long-term environmental implications of its decisions and explore sustainable solutions for mitigating future risks.

Framework: This case study can be analyzed through the lens of risk management. The NHDOT faces a complex risk landscape, with multiple potential outcomes and varying levels of impact. The decision-making process requires a comprehensive risk assessment, considering the likelihood and severity of each potential outcome.

4. Recommendations

1. Strengthening Government-Industry Partnerships:

  • Public-private partnerships: The NHDOT should actively engage with private sector stakeholders, including construction companies, engineering firms, and insurance providers, to develop a comprehensive risk mitigation strategy. This could involve joint funding for infrastructure improvements, risk assessment, and emergency response planning.
  • Government contracts: The NHDOT should leverage government contracts to incentivize private sector innovation in landslide detection and mitigation technologies. This could include funding for research and development, pilot projects, and technology transfer programs.
  • Lobbying strategies: The NHDOT should advocate for increased funding for infrastructure improvements and disaster preparedness at the state and federal levels. This could involve lobbying efforts, coalition building, and public awareness campaigns.

2. Enhancing Public Awareness and Preparedness:

  • E-government initiatives: The NHDOT should utilize e-government platforms to disseminate timely and accurate information to the public about potential landslide risks, evacuation procedures, and emergency resources.
  • Community outreach: The NHDOT should engage with local communities through public meetings, workshops, and educational campaigns to raise awareness about landslide risks and encourage proactive preparedness measures.
  • Public-private technology transfer: The NHDOT should partner with private sector companies to develop and deploy user-friendly mobile applications and other technologies that provide real-time landslide warnings and safety information to the public.

3. Implementing Innovative Solutions:

  • Government innovation policies: The NHDOT should explore innovative solutions for landslide mitigation, such as early warning systems, slope stabilization techniques, and sustainable land management practices. This could involve funding for research and development, pilot projects, and technology transfer programs.
  • Public-private innovation ecosystems: The NHDOT should foster collaboration among government agencies, universities, and private sector companies to create a vibrant innovation ecosystem focused on landslide mitigation. This could involve joint research projects, technology incubators, and knowledge sharing initiatives.
  • Government role in industry clusters: The NHDOT should leverage its role as a key stakeholder to encourage the development of industry clusters focused on landslide mitigation technologies and services. This could involve providing tax incentives, infrastructure support, and access to government resources.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  • Core competencies and consistency with mission: The NHDOT's primary mission is to ensure public safety and maintain critical infrastructure. These recommendations align with this mission by promoting proactive risk mitigation, public awareness, and innovation.
  • External customers and internal clients: The recommendations address the needs of both external customers (the public) and internal clients (NHDOT staff) by providing timely information, enhancing preparedness, and fostering collaboration.
  • Competitors: The recommendations encourage innovation and partnerships, which can help the NHDOT stay ahead of the curve in terms of landslide mitigation technologies and strategies.
  • Attractiveness ' quantitative measures if applicable: While quantifying the benefits of these recommendations is challenging, they offer a long-term approach to reducing the risk of landslides, potentially saving lives and minimizing economic losses.

6. Conclusion

The New Hampshire landslide warning case study highlights the critical need for proactive risk management, public-private partnerships, and innovative solutions in addressing the challenges posed by climate change and natural disasters. By implementing these recommendations, the NHDOT can enhance public safety, mitigate economic losses, and foster sustainable development.

7. Discussion

Alternatives not selected:

  • Waiting for more definitive data: This option carries a significant risk of potential loss of life and property damage.
  • Issuing a warning without sufficient data: This could lead to unnecessary economic disruption and erode public trust in the NHDOT.

Risks and key assumptions:

  • Funding availability: Implementing these recommendations requires significant financial resources.
  • Political support: Public-private partnerships and innovative solutions require political support and commitment.
  • Public acceptance: Public acceptance of new technologies and changes in behavior is crucial for the success of these recommendations.

8. Next Steps

Timeline with key milestones:

  • Year 1: Establish public-private partnerships, develop a comprehensive risk mitigation strategy, and launch public awareness campaigns.
  • Year 2: Implement pilot projects for innovative landslide mitigation technologies, secure additional funding for infrastructure improvements, and expand e-government platforms for public communication.
  • Year 3: Evaluate the effectiveness of implemented solutions, refine strategies based on data and feedback, and advocate for long-term policy changes to support sustainable development.

By taking these steps, the NHDOT can effectively address the challenges presented by the New Hampshire landslide warning and create a more resilient and sustainable future for the state.

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Case Description

This case describes a situation (based on actual events, but disguised in this telling) in which city officials receive a warning that as a result of persistent snow followed by rain, there is a significant probability of a major landslide from a hillside above the town. If a landslide were to occur, it would likely damage a group of homes at the bottom of the hill, and might cause injuries. The question the officials face is whether to encourage a voluntary evacuation or whether to order a mandatory evacuation -- and, in either case, how best to go about it. Case number 1729.0

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