Harvard Case - Mattermark
"Mattermark" Harvard business case study is written by Jeffrey J. Bussgang, Annelena Lobb. It deals with the challenges in the field of Strategy. The case study is 17 page(s) long and it was first published on : Feb 2, 2016
At Fern Fort University, we recommend Mattermark pursue a strategic growth strategy focused on expanding its data coverage and analytical capabilities while simultaneously diversifying into new market segments and strengthening its brand position as the leading provider of company intelligence. This strategy involves a combination of organic growth initiatives, such as product development and strategic partnerships, and inorganic growth through acquisitions of complementary companies.
2. Background
Mattermark is a company intelligence platform that provides data and analytics on companies, investors, and markets. Founded in 2013, Mattermark has grown rapidly, attracting a significant customer base of venture capitalists, private equity firms, and corporate development teams. However, the company faces increasing competition from established players like Crunchbase and Owler, as well as emerging startups offering similar services.
The case study centers around Mattermark's CEO, Daniel, who is considering various options for the company's future growth, including expanding its data coverage, developing new products, and exploring potential acquisitions.
3. Analysis of the Case Study
To analyze the case, we will use a combination of frameworks, including:
- Porter's Five Forces: This framework helps assess the competitive landscape and identify opportunities and threats. In Mattermark's case, the industry is characterized by high competition, low switching costs, and the threat of new entrants.
- SWOT Analysis: This framework helps identify Mattermark's internal strengths and weaknesses and external opportunities and threats.
- Value Chain Analysis: This framework helps understand the key activities that create value for Mattermark's customers and identify areas for improvement.
- Business Model Canvas: This framework helps visualize Mattermark's current business model and identify potential areas for innovation.
SWOT Analysis:
Strengths:
- Strong brand reputation: Mattermark is known for its high-quality data and analytics.
- Data-driven approach: The company leverages technology and analytics to provide valuable insights to its customers.
- Experienced team: Mattermark has a team of experienced professionals with expertise in data science, business intelligence, and marketing.
- Strong customer base: The company has a loyal customer base of venture capitalists, private equity firms, and corporate development teams.
Weaknesses:
- Limited data coverage: Mattermark's data coverage is not as comprehensive as some of its competitors.
- High pricing: Mattermark's pricing can be a barrier for some potential customers.
- Lack of international presence: Mattermark primarily operates in the US market, limiting its global reach.
Opportunities:
- Expanding data coverage: Mattermark can expand its data coverage to include more companies, investors, and markets.
- Developing new products: The company can develop new products and services that leverage its data and analytics capabilities.
- Growing international presence: Mattermark can expand its operations to new international markets.
- Strategic partnerships: Mattermark can form strategic partnerships with other companies to expand its reach and capabilities.
Threats:
- Increased competition: The company faces increasing competition from established players and emerging startups.
- Data privacy concerns: Data privacy regulations and concerns could impact Mattermark's business.
- Economic downturn: A downturn in the economy could negatively impact Mattermark's customer base.
Porter's Five Forces Analysis:
- Threat of new entrants: The threat of new entrants is moderate due to the high barriers to entry, including the need for significant capital investment, data acquisition, and technical expertise.
- Bargaining power of buyers: The bargaining power of buyers is moderate as customers have options for alternative company intelligence platforms.
- Bargaining power of suppliers: The bargaining power of suppliers is low as Mattermark can source data from various sources.
- Threat of substitute products: The threat of substitute products is high as alternative data sources and analytics tools are available.
- Rivalry among existing competitors: The rivalry among existing competitors is high as the industry is fragmented and characterized by intense competition.
Value Chain Analysis:
Mattermark's value chain consists of the following key activities:
- Data Acquisition: Gathering and verifying data from various sources.
- Data Processing: Cleaning, standardizing, and enriching the data.
- Data Analysis: Developing algorithms and models to extract insights from the data.
- Product Development: Building and maintaining the company intelligence platform.
- Marketing and Sales: Promoting the platform and acquiring new customers.
- Customer Support: Providing technical support and assistance to customers.
Business Model Canvas:
Mattermark's business model can be summarized as follows:
- Value Proposition: Providing valuable insights into companies, investors, and markets.
- Customer Segments: Venture capitalists, private equity firms, and corporate development teams.
- Channels: Website, online marketing, sales team, and partnerships.
- Customer Relationships: Account management, customer support, and online community.
- Revenue Streams: Subscription fees based on data usage and features.
- Key Resources: Data infrastructure, technology platform, and human capital.
- Key Activities: Data acquisition, data processing, data analysis, product development, marketing and sales, and customer support.
- Key Partnerships: Data providers, technology partners, and industry associations.
- Cost Structure: Data acquisition costs, technology development costs, marketing and sales costs, and customer support costs.
4. Recommendations
Based on the analysis, Mattermark should pursue the following recommendations:
1. Expand Data Coverage and Analytical Capabilities:
- Increase data coverage: Expand data coverage to include more companies, investors, and markets, particularly in emerging markets and industries.
- Develop new data sources: Explore alternative data sources, such as social media, web scraping, and alternative financial data, to enhance data richness and accuracy.
- Enhance analytical capabilities: Invest in AI and machine learning to develop more sophisticated data analysis tools and provide deeper insights to customers.
- Improve data quality: Implement robust data validation and quality control processes to ensure data accuracy and reliability.
2. Diversify into New Market Segments:
- Target new customer segments: Expand into new customer segments, such as startups, corporate innovation teams, and government agencies, who can benefit from Mattermark's insights.
- Develop tailored solutions: Create customized solutions and packages to meet the specific needs of different customer segments.
- Explore new markets: Enter new international markets through strategic partnerships, acquisitions, or establishing local offices.
3. Strengthen Brand Position:
- Increase brand awareness: Implement a comprehensive marketing strategy to increase brand awareness and visibility among target audiences.
- Develop thought leadership: Position Mattermark as a thought leader in the company intelligence space by publishing industry reports, hosting webinars, and participating in industry events.
- Improve customer experience: Enhance customer service and support to improve customer satisfaction and loyalty.
4. Explore Acquisitions:
- Identify potential acquisition targets: Identify companies with complementary data sets, technologies, or market reach.
- Develop a clear acquisition strategy: Define clear acquisition criteria and due diligence processes to ensure successful integration.
- Secure funding: Secure sufficient funding to support acquisitions and integration efforts.
5. Foster Innovation:
- Create a culture of innovation: Encourage experimentation and risk-taking within the organization.
- Invest in research and development: Allocate resources to develop new products and services that leverage emerging technologies.
- Partner with startups: Collaborate with innovative startups to access cutting-edge technologies and insights.
5. Basis of Recommendations
These recommendations address Mattermark's core competencies, align with its mission to provide valuable insights to customers, and consider the competitive landscape and evolving customer needs. They are supported by the following factors:
- Core competencies: Mattermark's core competencies in data acquisition, data processing, and data analysis are leveraged to expand data coverage and analytical capabilities.
- External customers: The recommendations address the needs of existing and potential customers by expanding data coverage, developing new products, and entering new markets.
- Competitors: The recommendations aim to differentiate Mattermark from its competitors by offering a more comprehensive and insightful platform.
- Attractiveness: The recommendations are expected to generate significant value for Mattermark, as evidenced by the potential for increased revenue, market share, and brand recognition.
6. Conclusion
Mattermark has a significant opportunity to become the leading provider of company intelligence by pursuing a strategic growth strategy focused on expanding its data coverage and analytical capabilities, diversifying into new market segments, and strengthening its brand position. By implementing the recommended actions, Mattermark can navigate the competitive landscape, meet evolving customer needs, and achieve sustainable growth and profitability.
7. Discussion
Alternatives not selected:
- Focusing solely on organic growth: While organic growth is important, it may not be sufficient to achieve rapid growth in a competitive market. Acquisitions can accelerate growth and provide access to new markets and technologies.
- Merging with a competitor: While a merger could create a dominant player, it may face regulatory challenges and integration difficulties.
Risks and Key Assumptions:
- Data privacy regulations: Changes in data privacy regulations could impact Mattermark's business model.
- Economic downturn: An economic downturn could reduce customer demand for Mattermark's services.
- Competition: New entrants or existing competitors could introduce disruptive technologies or services.
- Integration challenges: Acquisitions could pose integration challenges, such as cultural clashes and technical incompatibilities.
Options Grid:
Option | Advantages | Disadvantages | Risk |
---|---|---|---|
Expand data coverage | Increase value proposition, attract new customers | High investment costs, potential for data quality issues | Data privacy regulations, competition |
Diversify into new market segments | Expand market reach, reduce reliance on existing customer base | Increased marketing costs, potential for cannibalization | Economic downturn, competition |
Strengthen brand position | Increase brand awareness, improve customer loyalty | High marketing costs, potential for brand dilution | Competition, negative publicity |
Explore acquisitions | Accelerate growth, access new markets and technologies | Integration challenges, potential for overpaying | Regulatory challenges, cultural clashes |
8. Next Steps
- Develop a detailed strategic plan: Define specific goals, timelines, and resource allocation for each recommendation.
- Build a strong team: Recruit and retain talented professionals with expertise in data science, business development, and marketing.
- Secure funding: Secure sufficient funding to support growth initiatives, acquisitions, and product development.
- Monitor progress and adjust strategy: Regularly track key performance indicators and make adjustments to the strategy as needed.
By taking these steps, Mattermark can position itself for continued success in the dynamic company intelligence market.
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Case Description
Mattermark, a software-as-a-service company that sold software allowing companies to access financial information about privately-held companies and startups, was at a turning point. CEO Danielle Morrill had to allocate investment funding from a Series A round. She needed to build up sales and marketing; she also wanted to invest in her product, which was already popular in the VC market, but was increasingly gaining traction in other markets. Sales and marketing had struggled, meanwhile, after a failed hire of a head of sales from another company. Morrill had to clearly prioritize her financial and strategic decisions.
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