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Harvard Case - Braun AG: Product Design and Development for a New Oral Care Category (A)

"Braun AG: Product Design and Development for a New Oral Care Category (A)" Harvard business case study is written by Karen J. Freeze. It deals with the challenges in the field of Strategy. The case study is 15 page(s) long and it was first published on : Jan 1, 1998

At Fern Fort University, we recommend that Braun AG pursue a disruptive innovation strategy by developing a new oral care category focused on personalized oral health solutions leveraging AI and machine learning. This approach will leverage Braun's core competencies in product design and development, technology and analytics, and brand management to create a sustainable competitive advantage in the evolving oral care market.

2. Background

This case study focuses on Braun AG, a leading German consumer products company, as it considers entering a new oral care category. Braun is known for its high-quality, innovative products in areas like personal care, kitchen appliances, and home monitoring. The company faces increasing competition in its existing categories and seeks to leverage its strengths to enter a new market with high growth potential.

The main protagonists of the case are:

  • Dr. Michael Renz, Head of Product Development at Braun, who is tasked with identifying and developing new product opportunities.
  • Dr. Peter Schmidt, Director of Global Marketing, who needs to assess the market potential and develop a strategy to launch the new product.
  • The Braun AG management team, who must decide on the strategic direction for the company and allocate resources for the new product development.

3. Analysis of the Case Study

Industry Analysis:

  • Porter's Five Forces: The oral care industry exhibits moderate competitive rivalry, with established players like Colgate-Palmolive, Procter & Gamble, and Unilever. The threat of new entrants is moderate, while the bargaining power of buyers and suppliers is low. The threat of substitutes is moderate, with products like mouthwashes and dental floss offering alternatives.

  • Industry Lifecycle: The oral care industry is in the mature stage, with slow growth and increasing competition. However, there is a potential for growth in new categories like personalized oral health solutions.

  • SWOT Analysis:

    Strengths:

    • Strong brand reputation
    • Expertise in product design and development
    • Global distribution network
    • Strong financial resources

    Weaknesses:

    • Limited experience in the oral care category
    • Potential for cannibalization of existing products

    Opportunities:

    • Growing demand for personalized health solutions
    • Advancements in AI and machine learning
    • Emerging markets with high growth potential

    Threats:

    • Increasing competition from established players
    • Regulatory changes in the healthcare industry
    • Consumer preference for natural and organic products

Competitive Strategy:

  • Blue Ocean Strategy: Braun can create a new market space by focusing on personalized oral health solutions, a segment currently underserved by existing players.
  • Disruptive Innovation: By leveraging AI and machine learning, Braun can offer a fundamentally different value proposition than traditional oral care products, potentially disrupting the existing market.
  • Product Differentiation: Braun can differentiate its products through features like personalized recommendations, real-time feedback, and advanced analytics.

Value Chain Analysis:

Braun's value chain can be enhanced by incorporating AI and machine learning into its product development, manufacturing, and marketing processes.

Business Model Innovation:

  • Subscription Model: Braun can offer a subscription-based service for personalized oral care products, providing recurring revenue and customer loyalty.
  • Data-Driven Insights: Braun can leverage data collected from its products to provide personalized recommendations and improve product development.

Strategic Planning:

  • Strategic Intent: Braun's strategic intent should be to become a leader in the personalized oral health solutions market.
  • Strategic Positioning: Braun should position itself as a provider of innovative, data-driven oral care solutions.
  • Strategic Flexibility: Braun should be prepared to adapt its strategy based on market trends and customer feedback.

Marketing Strategy:

  • Market Segmentation: Braun should target specific customer segments based on their needs and preferences.
  • Product Differentiation: Braun should emphasize the unique features and benefits of its personalized oral care solutions.
  • Digital Marketing: Braun should leverage digital channels to reach its target audience and build brand awareness.

Organizational Culture:

  • Innovation Culture: Braun should foster a culture of innovation and experimentation to support its product development efforts.
  • Customer Focus: Braun should prioritize customer needs and feedback in all aspects of its operations.

4. Recommendations

  1. Develop a new oral care category focused on personalized oral health solutions. This category should leverage AI and machine learning to provide personalized recommendations, real-time feedback, and advanced analytics.
  2. Invest in research and development to create innovative products that meet the needs of the target market. This includes developing new sensors, algorithms, and software to enhance the user experience.
  3. Develop a subscription-based business model to provide recurring revenue and customer loyalty. This model can also facilitate data collection and personalized recommendations.
  4. Leverage digital marketing channels to reach the target audience and build brand awareness. This includes social media marketing, influencer marketing, and search engine optimization.
  5. Build a strong brand identity around innovation and personalization. This will help Braun differentiate itself from competitors and attract customers seeking advanced oral care solutions.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  1. Core Competencies: Braun's core competencies in product design and development, technology and analytics, and brand management are well-suited for developing and launching a new personalized oral care category.
  2. External Customers and Internal Clients: The recommendations address the needs of both external customers seeking personalized oral health solutions and internal clients who require innovative products and effective marketing strategies.
  3. Competitors: The recommendations aim to differentiate Braun from competitors by focusing on a new market segment and leveraging AI and machine learning.
  4. Attractiveness: The personalized oral health solutions market offers significant growth potential and a strong value proposition for customers. This market is also expected to benefit from advancements in AI and machine learning, further enhancing its attractiveness.

6. Conclusion

By pursuing a disruptive innovation strategy focused on personalized oral health solutions, Braun can leverage its core competencies and capitalize on the growing demand for data-driven healthcare solutions. This approach will enable Braun to create a sustainable competitive advantage and achieve significant growth in the evolving oral care market.

7. Discussion

Alternative Options:

  • Incremental Innovation: Braun could focus on incremental improvements to its existing oral care products, but this approach may not be sufficient to compete with established players.
  • Market Penetration: Braun could focus on increasing market share in its existing categories, but this may lead to cannibalization of existing products.

Risks and Key Assumptions:

  • Technology Risk: The development and implementation of AI and machine learning solutions can be complex and expensive.
  • Customer Adoption: There is a risk that customers may not be receptive to personalized oral care solutions.
  • Regulatory Risk: Regulatory changes in the healthcare industry could impact the development and marketing of personalized oral care solutions.

Options Grid:

OptionProsCons
Disruptive InnovationHigh growth potential, sustainable competitive advantageHigh development costs, potential for technology risk
Incremental InnovationLower development costs, lower riskLimited growth potential, potential for cannibalization
Market PenetrationLower development costs, lower riskLimited growth potential, potential for cannibalization

8. Next Steps

  1. Develop a detailed product roadmap and timeline for the development and launch of the new personalized oral care category.
  2. Secure funding for research and development, marketing, and sales.
  3. Build a dedicated team of experts in AI, machine learning, product design, and marketing.
  4. Conduct market research to validate the target market and gather customer feedback.
  5. Develop a comprehensive marketing plan to launch the new products and build brand awareness.

By implementing these recommendations and next steps, Braun can successfully enter the new oral care category and achieve significant growth in the years to come.

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Case Description

Does the Braun plaque removal (electronic toothbrush) product under development have a chance against the dominant American player, Interplak? Under an innovative female project manager, the Braun team has come to a decision point that is made urgent by the recent purchase of Interplak by Bausch & Lomb, a major company with a threatening presence in Europe. Looking at the product development process, the "product semantics" of the current design (does it communicate superior value to the consumer?), the technical problems yet to be solved, and the pressure to follow the Interplak lead, students have to develop a product strategy that fits the competitive situation and the competency and character of the company.

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