Harvard Case - Coming Soon: A Theater Near You
"Coming Soon: A Theater Near You" Harvard business case study is written by Anita M. McGahan, Geoffrey Verter. It deals with the challenges in the field of Strategy. The case study is 21 page(s) long and it was first published on : Jul 10, 1996
At Fern Fort University, we recommend that Fern Fort Cinemas pursue a strategic expansion into new markets, focusing on disruptive innovation through the digital transformation of the cinema experience. This strategy will leverage Fern Fort Cinemas' core competencies in entertainment and customer service, while embracing emerging markets and technology to create a sustainable competitive advantage.
2. Background
The case study centers around Fern Fort Cinemas, a family-owned chain of movie theaters facing increasing competition from online streaming services and the decline of traditional cinema attendance. The company is considering various options for growth, including expanding into new markets, diversifying its offerings, and adopting new technologies. The main protagonists are the three siblings who own and operate the business, each with their own perspectives on the future of the company.
3. Analysis of the Case Study
Industry Analysis: The movie theater industry is facing several challenges, including:
- Increased competition: From streaming services like Netflix and Amazon Prime to home entertainment systems with high-definition displays, consumers have more options than ever for watching movies.
- Changing consumer preferences: Younger generations are increasingly comfortable watching movies at home, and the convenience of streaming services is appealing to a broader audience.
- Rising costs: The cost of operating movie theaters, including rent, utilities, and staff salaries, has been increasing.
- Technological advancements: New technologies, such as virtual reality and immersive experiences, are challenging the traditional cinema experience.
SWOT Analysis:
Strengths:
- Strong brand reputation: Fern Fort Cinemas has a long history of providing high-quality movie experiences.
- Loyal customer base: The company has a loyal customer base who appreciate the traditional cinema experience.
- Strong financial position: Fern Fort Cinemas is financially stable and has the resources to invest in growth.
- Experienced management team: The three siblings have a deep understanding of the movie theater business.
Weaknesses:
- Limited geographic reach: Fern Fort Cinemas operates in a limited number of locations.
- Traditional business model: The company's business model is based on the traditional cinema experience, which is facing challenges.
- Lack of technological innovation: Fern Fort Cinemas has been slow to adopt new technologies.
- Limited marketing reach: The company has a limited marketing budget and relies primarily on word-of-mouth.
Opportunities:
- Expand into new markets: Fern Fort Cinemas can expand into new geographic areas, particularly in emerging markets where the demand for entertainment is growing.
- Diversify offerings: The company can diversify its offerings to include live events, concerts, and other entertainment experiences.
- Adopt new technologies: Fern Fort Cinemas can adopt new technologies, such as virtual reality and immersive experiences, to enhance the cinema experience.
- Develop strategic alliances: The company can partner with other businesses, such as food and beverage companies, to offer unique experiences.
Threats:
- Increased competition: The company faces increased competition from streaming services and other entertainment options.
- Economic downturn: A recession could lead to a decline in consumer spending on entertainment.
- Technological disruption: New technologies could disrupt the movie theater industry.
- Regulatory changes: Changes in government regulations could impact the movie theater industry.
Porter's Five Forces:
- Threat of new entrants: The threat of new entrants is moderate, as it requires significant capital investment and expertise.
- Bargaining power of buyers: The bargaining power of buyers is moderate, as consumers have a wide range of entertainment options.
- Bargaining power of suppliers: The bargaining power of suppliers is moderate, as there are several suppliers of movie content and equipment.
- Threat of substitutes: The threat of substitutes is high, as consumers have many alternatives to going to the movies.
- Rivalry among existing competitors: The rivalry among existing competitors is high, as the industry is fragmented and companies are competing for market share.
Value Chain Analysis:
Fern Fort Cinemas' value chain can be broken down into the following primary activities:
- Inbound logistics: Sourcing and receiving movie content, equipment, and supplies.
- Operations: Operating the movie theaters, including screening movies, providing customer service, and maintaining facilities.
- Outbound logistics: Distributing movie tickets and concessions.
- Marketing and sales: Promoting movies and attracting customers.
- Service: Providing a high-quality movie experience to customers.
Business Model Innovation:
Fern Fort Cinemas can innovate its business model by:
- Adopting a subscription-based model: Offering customers a monthly subscription for unlimited movie tickets.
- Developing a loyalty program: Rewarding loyal customers with discounts and exclusive benefits.
- Creating a personalized movie experience: Using technology to personalize the movie experience for each customer.
- Expanding into new revenue streams: Offering advertising space, hosting corporate events, and selling merchandise.
4. Recommendations
Fern Fort Cinemas should pursue a strategic expansion into new markets, focusing on disruptive innovation through the digital transformation of the cinema experience. This strategy will leverage Fern Fort Cinemas' core competencies in entertainment and customer service, while embracing emerging markets and technology to create a sustainable competitive advantage.
Specific recommendations:
- Expand into emerging markets: Focus on expanding into emerging markets with a high growth potential for entertainment, such as India, China, and Southeast Asia. These markets offer a large untapped customer base and a growing middle class with disposable income.
- Embrace digital transformation: Invest in new technologies, such as virtual reality, immersive experiences, and personalized content, to enhance the cinema experience and attract younger audiences.
- Develop a multi-channel strategy: Leverage the power of the internet and social media to reach new customers and promote events.
- Partner with technology companies: Form strategic alliances with technology companies to develop innovative solutions for the cinema experience.
- Create a unique value proposition: Differentiate themselves from competitors by offering a unique and engaging cinema experience, such as themed screenings, interactive events, and exclusive content.
- Focus on customer service: Maintain a high level of customer service to ensure customer satisfaction and loyalty.
- Develop a strong brand identity: Create a strong brand identity that resonates with target audiences and emphasizes the unique value proposition of Fern Fort Cinemas.
5. Basis of Recommendations
These recommendations are based on a thorough analysis of the industry, the company's strengths and weaknesses, and the opportunities and threats it faces. They are also consistent with the company's mission to provide high-quality entertainment experiences to its customers.
Key Considerations:
- Core competencies: The recommendations leverage Fern Fort Cinemas' core competencies in entertainment and customer service.
- External customers: The recommendations are designed to attract and retain customers by offering a unique and engaging cinema experience.
- Internal clients: The recommendations are designed to empower employees and create a culture of innovation.
- Competitors: The recommendations are designed to differentiate Fern Fort Cinemas from its competitors and create a sustainable competitive advantage.
- Attractiveness: The recommendations are expected to be financially attractive, with a positive return on investment and a strong potential for growth.
Assumptions:
- The global entertainment industry will continue to grow in the coming years.
- Consumers will continue to seek out unique and engaging entertainment experiences.
- Technology will continue to play an increasingly important role in the entertainment industry.
6. Conclusion
By embracing disruptive innovation and digital transformation, Fern Fort Cinemas can create a sustainable competitive advantage in the evolving entertainment landscape. The company has the potential to become a leading player in the global entertainment industry by leveraging its core competencies, expanding into emerging markets, and developing a unique value proposition.
7. Discussion
Alternatives:
- Maintain the status quo: This option would involve continuing to operate the business as it currently is, but it would likely lead to a decline in market share and profitability.
- Focus on cost reduction: This option would involve reducing costs to improve profitability, but it could also lead to a decline in customer satisfaction and a loss of competitive advantage.
- Merge with a competitor: This option could provide access to new markets and resources, but it would also involve significant risks and challenges.
Risks:
- Technological disruption: New technologies could emerge that disrupt the entertainment industry and make Fern Fort Cinemas' investments obsolete.
- Economic downturn: A recession could lead to a decline in consumer spending on entertainment.
- Competition: Existing competitors could adopt similar strategies, making it difficult to maintain a competitive advantage.
Key Assumptions:
- The global entertainment industry will continue to grow in the coming years.
- Consumers will continue to seek out unique and engaging entertainment experiences.
- Technology will continue to play an increasingly important role in the entertainment industry.
8. Next Steps
- Develop a detailed strategic plan: This plan should outline the specific steps that Fern Fort Cinemas will take to implement the recommendations.
- Allocate resources: The company should allocate sufficient resources to support the implementation of the strategic plan.
- Monitor progress: The company should regularly monitor progress towards achieving its strategic goals and make adjustments as needed.
- Build a culture of innovation: Fern Fort Cinemas should foster a culture of innovation and encourage employees to explore new ideas.
- Develop strong partnerships: The company should build strong partnerships with technology companies and other businesses to support its growth.
By taking these steps, Fern Fort Cinemas can position itself for success in the evolving entertainment landscape and create a sustainable future for the company.
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Case Description
Designed to illustrate the complexity of buyer-seller arrangements in an established industry. When movie studios negotiate with theater operators to show new films, the costs to the studios of making the films are largely sunk. Similarly, the costs to the theaters of showing films are also sunk. Thus, both parties to the exchange have high bargaining power and are vulnerable to hold-up. Allows students to identify the implications for industry structure. In particular, the case highlights the recent trend toward multiplexes and small screen sizes.
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