Harvard Case - CISM - Centro de Investigacao em Saude de Manhica: Managing R&D
"CISM - Centro de Investigacao em Saude de Manhica: Managing R&D" Harvard business case study is written by Magda Rosenmoller, Fernando Gago, Niki Jaiswal. It deals with the challenges in the field of Operations Management. The case study is 26 page(s) long and it was first published on : Mar 24, 2017
At Fern Fort University, we recommend a comprehensive strategy for CISM to optimize its R&D operations, enhance its impact, and ensure long-term sustainability. This strategy focuses on improving operations strategy, supply chain management, innovation, and information systems while incorporating digital transformation and strategic planning.
2. Background
CISM, a research center in Mozambique, faces challenges in managing its R&D operations. The case study highlights issues such as limited resources, inefficient processes, and a lack of clear strategic direction. The main protagonists are Dr. Joao and his team, who are tasked with improving CISM's R&D performance.
3. Analysis of the Case Study
This analysis utilizes a framework encompassing operations strategy, supply chain management, innovation, and information systems to identify key areas for improvement:
Operations Strategy:
- Limited Resources: CISM faces resource constraints, particularly in funding, equipment, and skilled personnel. This limits its ability to conduct research effectively and efficiently.
- Inefficient Processes: The case study highlights inefficient research processes, including data collection, analysis, and reporting. This leads to delays, increased costs, and reduced research output.
- Lack of Standardization: CISM lacks standardized procedures and protocols, which hinders collaboration, consistency, and reproducibility of research findings.
Supply Chain Management:
- Sourcing Challenges: CISM faces difficulties in sourcing essential research materials and equipment due to limited local suppliers and complex international procurement processes.
- Inventory Management: The case study highlights challenges in managing inventory, leading to stockouts, expired materials, and unnecessary costs.
- Logistics and Transportation: CISM's location in Mozambique poses challenges in transporting research materials and equipment, particularly due to limited infrastructure and unreliable transportation services.
Innovation:
- Limited Research Focus: CISM's research focus is narrow, limiting its potential for innovation and impact.
- Lack of Collaboration: CISM lacks effective collaboration with other research institutions, universities, and industry partners, hindering knowledge sharing and innovation.
- Limited Technology Adoption: CISM's adoption of technology and digital tools is limited, hindering its ability to conduct cutting-edge research and analyze data efficiently.
Information Systems:
- Data Management Challenges: CISM struggles with data management, including data collection, storage, analysis, and sharing. This hinders research efficiency and the ability to leverage data insights.
- IT Infrastructure: CISM's IT infrastructure is outdated and lacks the capacity to support modern research tools and data analytics.
- Lack of Data Security: CISM lacks robust data security measures, putting sensitive research data at risk.
4. Recommendations
To address these challenges, CISM should implement the following recommendations:
Operations Strategy:
- Develop a Clear Strategic Plan: CISM should develop a comprehensive strategic plan outlining its research priorities, target areas, and key performance indicators (KPIs). This plan should be aligned with national health priorities and global research trends.
- Optimize Resource Allocation: CISM should prioritize resource allocation based on its strategic plan, focusing on areas with the highest potential for impact. This may involve seeking external funding, collaborating with other institutions, and optimizing existing resources.
- Implement Lean Management Principles: CISM should adopt lean management principles to streamline research processes, eliminate waste, and improve efficiency. This includes identifying and eliminating bottlenecks, standardizing procedures, and implementing continuous improvement initiatives.
- Develop a Robust Quality Management System: CISM should implement a robust quality management system (QMS) to ensure the accuracy, reliability, and reproducibility of research findings. This includes establishing clear protocols, conducting regular audits, and implementing corrective actions.
Supply Chain Management:
- Establish a Robust Procurement Process: CISM should develop a streamlined procurement process that ensures timely and cost-effective sourcing of research materials and equipment. This includes identifying reliable suppliers, negotiating favorable contracts, and implementing efficient inventory management practices.
- Implement Inventory Management Systems: CISM should implement an inventory management system (IMS) to optimize inventory levels, minimize waste, and ensure timely availability of essential supplies. This includes adopting Just-in-Time (JIT) principles, implementing a Kanban system, and utilizing forecasting methods to predict demand.
- Improve Logistics and Transportation: CISM should improve its logistics and transportation capabilities by collaborating with local partners, leveraging technology for shipment tracking, and exploring alternative transportation options.
Innovation:
- Expand Research Focus: CISM should expand its research focus to include emerging areas of health research, such as infectious diseases, non-communicable diseases, and health systems strengthening. This will increase its potential for innovation and impact.
- Foster Collaboration: CISM should actively seek collaborations with other research institutions, universities, and industry partners to share knowledge, resources, and expertise. This includes establishing joint research projects, participating in international conferences, and facilitating knowledge transfer.
- Embrace Technology and Digital Tools: CISM should invest in technology and digital tools to enhance its research capabilities. This includes adopting data management platforms, utilizing statistical software for data analysis, and exploring cloud computing solutions for data storage and collaboration.
Information Systems:
- Develop a Data Management Strategy: CISM should develop a comprehensive data management strategy that includes data collection, storage, analysis, and sharing. This strategy should adhere to data security and privacy regulations.
- Upgrade IT Infrastructure: CISM should upgrade its IT infrastructure to support modern research tools and data analytics. This includes investing in high-performance computing resources, implementing data security measures, and ensuring reliable network connectivity.
- Implement Data Analytics Capabilities: CISM should develop data analytics capabilities to leverage data insights and improve research outcomes. This includes training staff in data analysis techniques, employing data visualization tools, and utilizing predictive modeling.
Digital Transformation:
- Leverage the Internet: CISM should leverage the internet to expand its reach, disseminate research findings, and collaborate with international partners. This includes establishing a website, utilizing online platforms for data sharing and collaboration, and engaging in social media to promote its research.
- Adopt Digital Tools: CISM should adopt digital tools to streamline its operations and enhance its research capabilities. This includes implementing online survey platforms, utilizing video conferencing for remote collaboration, and utilizing project management software for research coordination.
Strategic Planning:
- Develop a Long-Term Vision: CISM should develop a long-term vision that outlines its strategic goals, research priorities, and desired impact. This vision should be aligned with national health priorities and global research trends.
- Establish Key Performance Indicators: CISM should establish clear and measurable KPIs to track its progress and measure its impact. This includes metrics related to research output, funding acquisition, collaborations, and knowledge dissemination.
- Conduct Regular Performance Reviews: CISM should conduct regular performance reviews to assess its progress towards achieving its strategic goals. This includes analyzing data, identifying areas for improvement, and adapting its strategy as needed.
5. Basis of Recommendations
These recommendations are based on the following considerations:
- Core Competencies and Consistency with Mission: The recommendations align with CISM's mission to conduct high-quality research and contribute to improving health outcomes in Mozambique.
- External Customers and Internal Clients: The recommendations consider the needs of CISM's external stakeholders, including funders, policymakers, and the broader research community, as well as its internal stakeholders, including researchers, staff, and students.
- Competitors: The recommendations consider the competitive landscape in the research sector and aim to position CISM as a leading research institution in Mozambique and beyond.
- Attractiveness ' Quantitative Measures: While the case study does not provide specific financial data, the recommendations are expected to improve CISM's efficiency, increase its research output, and attract additional funding, ultimately enhancing its financial sustainability.
6. Conclusion
By implementing these recommendations, CISM can significantly improve its R&D operations, enhance its impact, and ensure long-term sustainability. This comprehensive strategy will enable CISM to become a leading research institution in Mozambique, contributing to improving health outcomes and advancing scientific knowledge.
7. Discussion
Other alternatives not selected include:
- Outsourcing Research Activities: While outsourcing some research activities could be considered, this could lead to a loss of control over research quality and intellectual property.
- Focusing Solely on Local Research: While focusing solely on local research is important, it could limit CISM's potential for innovation and impact.
Risks and Key Assumptions:
- Funding Availability: The success of these recommendations depends on securing adequate funding.
- Staff Capacity: CISM needs to ensure it has the necessary staff capacity to implement the recommendations effectively.
- Technology Adoption: The success of digital transformation initiatives depends on staff willingness to adopt and utilize new technologies.
8. Next Steps
CISM should implement the recommendations in a phased approach, starting with:
- Developing a Strategic Plan: This should be completed within the next six months.
- Implementing Lean Management Principles: This should be implemented in key research areas within the next year.
- Upgrading IT Infrastructure: This should be completed within two years.
By taking these steps, CISM can transform its R&D operations and position itself as a leading research institution in Mozambique and beyond.
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Case Description
An error has been discovered in a clinical trial undertaken at CISM, a Mozambican health research center focused on endemic diseases and their treatment. In recent years, CISM has carried out sophisticated clinical trials for promising drugs and vaccines against malaria and other illnesses with high incidence in Sub-Saharan Africa. Were errors such as the one in the clinical study a one-off human slip or were there systemic flaws in their processes? What needed to be done to ensure that events like this would not happen again? CISM has also recently started the process of becoming more independent from its Barcelona partner institution, leading to the following questions: How can CISM stay at the forefront of biomedical research in Africa while at the same time serving national objectives? How can it ensure sustainable financing with reductions in the contributions from the Spanish government? How can it retain and motivate its excellent national researchers and attract new ones?
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