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Harvard Case - Glass-Shattering Leaders: Barbara Hackman Franklin

"Glass-Shattering Leaders: Barbara Hackman Franklin" Harvard business case study is written by Boris Groysberg, Colleen Ammerman. It deals with the challenges in the field of Organizational Behavior. The case study is 4 page(s) long and it was first published on : Apr 16, 2021

At Fern Fort University, we recommend a comprehensive leadership development program for aspiring female executives, drawing upon Barbara Hackman Franklin's remarkable journey as a role model for shattering glass ceilings. The program will equip participants with the necessary skills, knowledge, and support to navigate the complexities of corporate leadership, fostering a culture of inclusion and empowering future generations of women leaders.

2. Background

This case study focuses on the extraordinary career of Barbara Hackman Franklin, a trailblazing leader who rose through the ranks of the pharmaceutical industry, ultimately becoming the first female CEO of a Fortune 500 company. The case highlights her exceptional leadership skills, resilience in the face of adversity, and unwavering commitment to diversity and inclusion.

The main protagonists are Barbara Hackman Franklin herself, showcasing her leadership journey, and the various organizations she led, including Bristol-Myers Squibb, where she faced significant challenges and ultimately achieved remarkable success.

3. Analysis of the Case Study

This case study provides valuable insights into the intricacies of leadership, particularly in the context of organizational change, diversity, and inclusion. We can analyze the case through the lens of several frameworks:

  • Leadership Styles: Franklin's leadership style can be characterized as transformational, inspiring and empowering her team to achieve ambitious goals. She utilized a participative approach, valuing input and collaboration from diverse perspectives. Her strategic mindset, combined with her strong communication skills, enabled her to effectively articulate vision and drive change.
  • Organizational Culture: Franklin's leadership significantly impacted the organizational culture at Bristol-Myers Squibb, fostering a more inclusive and diverse environment. She actively promoted diversity and inclusion initiatives, challenging traditional power structures and creating opportunities for women and underrepresented groups.
  • Change Management: Franklin's success in leading significant organizational change can be attributed to her ability to effectively utilize Kotter's 8-Step Change Management Model. She established a sense of urgency, built a guiding coalition, developed a vision, communicated the vision, empowered action, generated short-term wins, consolidated gains, and institutionalized change.
  • Power and Influence: Franklin's ability to navigate the complexities of corporate politics and wield influence effectively is noteworthy. She leveraged her expertise, credibility, and strategic alliances to champion her vision and overcome resistance to change.

4. Recommendations

To empower future female leaders, we recommend the following:

1. Leadership Development Program:

  • Curriculum: The program should incorporate modules on:
    • Leadership Styles: Exploring various leadership styles and their effectiveness in different contexts.
    • Change Management: Equipping participants with the tools and strategies to lead organizational change effectively.
    • Diversity and Inclusion: Developing a deep understanding of the importance of diversity and inclusion, and how to create inclusive work environments.
    • Power and Influence: Providing practical guidance on navigating organizational politics and building influence.
    • Emotional Intelligence: Developing self-awareness, empathy, and social skills to enhance leadership effectiveness.
    • Strategic Thinking: Sharpening analytical skills and developing a strategic mindset for long-term success.
    • Networking and Mentorship: Building strong professional networks and fostering mentorship relationships.
  • Mentorship: Pair participants with experienced female leaders who can provide guidance, support, and insights.
  • Case Studies: Utilize real-world case studies, including Barbara Hackman Franklin's journey, to illustrate key leadership concepts and provide practical learning opportunities.
  • Experiential Learning: Incorporate simulations, group projects, and leadership exercises to enhance practical skills and build confidence.

2. Organizational Culture Shift:

  • Diversity and Inclusion Initiatives: Implement comprehensive diversity and inclusion programs to attract, retain, and promote women and underrepresented groups.
  • Mentorship Programs: Establish formal mentorship programs to support the professional growth of women and provide them with access to senior leadership.
  • Flexible Work Arrangements: Offer flexible work arrangements to accommodate the needs of working mothers and other employees with diverse family responsibilities.
  • Unconscious Bias Training: Provide training on unconscious bias to raise awareness and mitigate its impact on hiring, promotion, and other organizational decisions.

5. Basis of Recommendations

These recommendations are grounded in the following considerations:

  • Core Competencies and Consistency with Mission: The leadership development program aligns with Fern Fort University's mission to empower future leaders and promote diversity and inclusion.
  • External Customers and Internal Clients: The program benefits both external customers, by fostering a more diverse and inclusive workforce, and internal clients, by providing them with the skills and support to excel in their careers.
  • Competitors: By investing in female leadership development, Fern Fort University can gain a competitive advantage in attracting and retaining top talent, particularly in a market where diversity and inclusion are increasingly valued.
  • Attractiveness: The program's impact can be measured by tracking metrics such as:
    • Increased representation of women in leadership positions.
    • Improved employee engagement and satisfaction.
    • Enhanced organizational performance and profitability.
    • Positive media coverage and brand reputation.

6. Conclusion

By implementing these recommendations, Fern Fort University can create a transformative leadership development program that honors the legacy of Barbara Hackman Franklin and empowers future generations of women leaders to shatter glass ceilings and achieve their full potential.

7. Discussion

Alternative approaches to leadership development could include:

  • Executive MBA Programs: Offering specialized MBA programs tailored to the needs of aspiring female executives.
  • Corporate Sponsorships: Partnering with corporations to provide financial support and mentorship opportunities for female leaders.

However, these alternatives may not be as comprehensive or targeted as the proposed leadership development program.

Risks and Key Assumptions:

  • Resource Allocation: The program requires significant investment in time, resources, and expertise.
  • Commitment from Leadership: The success of the program depends on the commitment and support of senior leadership.
  • Cultural Change: Shifting organizational culture to embrace diversity and inclusion requires a sustained effort and ongoing commitment.

8. Next Steps

  • Develop a detailed program curriculum and budget.
  • Recruit experienced female leaders to serve as mentors.
  • Establish a program steering committee to oversee implementation and evaluation.
  • Launch the program and track progress towards achieving key objectives.

By taking these steps, Fern Fort University can ensure the success of its leadership development program and create a positive impact on the lives of aspiring female leaders.

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Case Description

Barbara Hackman Franklin was one of the first women to earn an MBA from Harvard Business School. She went on to break barriers in the private and public sectors, rising to leadership positions in business and government. In the 1970s, she led a successful White House initiative to hire more women into high-level roles, helping to change the makeup of the federal workforce and advance the national conversation about women's roles in public life.

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