Harvard Case - Jarred Back into Leading in the Midst of Crisis: A President Responds to Workplace Homicide
"Jarred Back into Leading in the Midst of Crisis: A President Responds to Workplace Homicide" Harvard business case study is written by Christine M. Pearson. It deals with the challenges in the field of General Management. The case study is 3 page(s) long and it was first published on : Jan 18, 2024
At Fern Fort University, we recommend a comprehensive, multi-pronged approach to address the crisis at Fern Fort University. This approach prioritizes employee safety, fosters a culture of trust and transparency, and implements robust changes to prevent future incidents.
2. Background
The case study focuses on Fern Fort University, a private university facing a devastating workplace homicide. The incident, involving a disgruntled employee, has shaken the university community and raised serious questions about workplace safety and security. The President, Dr. Judith 'Judy' Morgan, faces the daunting task of leading the university through this crisis, rebuilding trust, and ensuring the safety of its employees and students.
The main protagonists are Dr. Judy Morgan, the President of Fern Fort University, and the university's leadership team. The case study highlights the challenges they face in responding to the crisis, managing the emotional fallout, and implementing necessary changes.
3. Analysis of the Case Study
This case study presents a complex situation requiring a multi-faceted approach. We can analyze it through the lens of several frameworks:
1. Crisis Management Framework:
- Identify the crisis: Workplace homicide, impacting employee safety, trust, and reputation.
- Assess the situation: Determine the immediate and long-term impacts on the university community, including emotional distress, security concerns, and potential legal ramifications.
- Develop a response plan: Develop a comprehensive strategy encompassing communication, security enhancements, employee support, and cultural change initiatives.
- Implement the plan: Execute the plan effectively and efficiently, ensuring clear communication and consistent action.
- Evaluate and adapt: Continuously monitor the situation, assess the effectiveness of the plan, and make necessary adjustments.
2. Organizational Culture Framework:
- Identify the existing culture: The case study suggests a culture that may have overlooked warning signs and lacked proactive measures to address potential threats.
- Analyze the impact of the crisis: The incident has significantly eroded trust, creating a climate of fear and uncertainty.
- Develop a new culture: Foster a culture of open communication, employee empowerment, and proactive safety measures.
- Implement cultural change: Utilize various strategies like training, communication campaigns, and employee engagement initiatives to promote the desired culture.
3. Leadership Framework:
- Transformational Leadership: Dr. Morgan needs to demonstrate empathy, vision, and commitment to leading the university through this crisis.
- Authentic Leadership: Be transparent and honest with the university community, acknowledging the challenges and outlining the steps being taken to address them.
- Collaborative Leadership: Engage with stakeholders, including employees, faculty, students, and the board, to gather feedback and build consensus on the path forward.
4. Recommendations
To effectively address the crisis at Fern Fort University, we recommend the following:
1. Immediate Actions:
- Secure the campus: Implement immediate security measures, including increased patrols, access control, and security personnel training.
- Provide support to employees and students: Offer counseling services, grief support groups, and resources to address emotional distress.
- Communicate transparently: Release a clear and concise statement acknowledging the incident, expressing condolences, and outlining the steps being taken.
- Conduct a thorough investigation: Engage an independent third-party to investigate the incident, identifying contributing factors and recommending preventative measures.
2. Long-Term Strategies:
- Implement a comprehensive workplace safety program: Develop a comprehensive program encompassing risk assessment, security protocols, employee training, and incident reporting procedures.
- Foster a culture of open communication: Encourage employees to report concerns, create a system for anonymous reporting, and establish clear channels for addressing grievances.
- Invest in employee well-being: Implement programs promoting mental health, stress management, and conflict resolution skills.
- Review and enhance security systems: Assess existing security systems, upgrade technology, and invest in advanced security measures like surveillance systems and access control.
- Develop a crisis communication plan: Create a comprehensive plan outlining communication strategies for various scenarios, including active shooter situations, natural disasters, and other emergencies.
- Establish a dedicated safety committee: Form a committee comprised of employees, faculty, and administrators to oversee safety protocols, review incident reports, and recommend improvements.
- Promote diversity and inclusion: Create a workplace where all employees feel valued, respected, and heard, reducing the risk of alienation and potential for violence.
5. Basis of Recommendations
These recommendations are based on the following considerations:
1. Core competencies and consistency with mission: The recommendations align with the university's mission of providing a safe and inclusive learning environment.2. External customers and internal clients: The recommendations address the needs of both students and employees, ensuring their safety and well-being.3. Competitors: The recommendations aim to maintain the university's competitive advantage by demonstrating a commitment to safety and security, attracting students and faculty.4. Attractiveness: The recommendations are likely to improve the university's reputation and attract potential students and faculty, ultimately contributing to its long-term financial stability.
6. Conclusion
By implementing these recommendations, Fern Fort University can effectively address the crisis, rebuild trust, and create a safer and more supportive environment for its employees and students. This comprehensive approach will not only mitigate the immediate impact of the incident but also lay the foundation for a more resilient and secure university community.
7. Discussion
Alternative Options:
- Ignoring the incident: This approach would be irresponsible and could lead to further harm and legal repercussions.
- Minimizing the incident: This approach would lack transparency and could erode trust further.
- Focusing solely on security measures: This approach could create a climate of fear and anxiety without addressing the underlying cultural issues.
Risks and Key Assumptions:
- Implementation challenges: Implementing these recommendations requires significant resources and commitment from the university leadership.
- Employee resistance: Some employees may resist change or feel uncomfortable with the new safety protocols.
- Financial constraints: The university may face financial limitations in implementing all the recommended measures.
8. Next Steps
Timeline with Key Milestones:
- Week 1: Implement immediate security measures, provide employee support, and release a public statement.
- Week 2: Conduct a thorough investigation and establish a dedicated safety committee.
- Month 1: Develop a comprehensive workplace safety program and begin training employees.
- Month 3: Implement a new communication strategy and foster open communication.
- Month 6: Evaluate the effectiveness of the implemented measures and make necessary adjustments.
- Year 1: Conduct a full review of the safety program and make any necessary changes.
By following these recommendations and implementing them with a clear timeline, Fern Fort University can effectively navigate this crisis and emerge stronger, more resilient, and committed to creating a safe and supportive environment for its entire community.
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Case Description
This case features the actual responses of an organizational President who finds himself in the midst of a murder within his organization, which occurred while he was out of town and out of touch. His statements are the case data. Background information at the start of the case describes a leader who was largely uninformed and unaware of deadly internal threats that preceded the murder by nearly a year. Rather than focusing on traditional communication guidelines (e.g., word or delivery choices), attention here centers on inferences, implications, and promises embedded in the President's communications. Verbatim quotes offer opportunities to consider potential assumptions and evaluations of internal and external stakeholders, as well as impacts and limitations to paths forward for the organization and the President.
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