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Harvard Case - Infusion's Greenfield Subsidiary in Poland

"Infusion's Greenfield Subsidiary in Poland" Harvard business case study is written by Christopher Williams, van Eerde Wendelie, Danielle The. It deals with the challenges in the field of General Management. The case study is 12 page(s) long and it was first published on : Aug 3, 2012

At Fern Fort University, we recommend Infusion proceed with establishing a greenfield subsidiary in Poland, but with a strong focus on adapting its strategy to the unique local market and leveraging the advantages of Poland's position within the European Union. This approach will require a combination of strategic planning, organizational structure, leadership styles, and decision-making processes tailored to the Polish context.

2. Background

Infusion, a leading provider of high-end medical devices, is seeking to expand its global reach and capitalize on the growing healthcare market in Poland. The case study presents the company with the opportunity to establish a greenfield subsidiary, a new operation built from the ground up, in Poland. This decision presents a significant opportunity for growth but also poses numerous challenges related to international business, emerging markets, and cultural differences.

The main protagonists are:

  • Infusion's management team: responsible for evaluating the viability of the Polish subsidiary and developing the appropriate strategy.
  • Potential Polish employees: crucial to the subsidiary's success, requiring careful hiring and recruitment and talent management.
  • Polish government: a key stakeholder with the potential to influence the subsidiary's success through business and government relations, business law, and regulatory environment.

3. Analysis of the Case Study

To analyze the case, we can utilize a framework that considers both internal and external factors:

Internal Analysis:

  • Strengths: Infusion's strong brand reputation, innovative product portfolio, and experienced management team.
  • Weaknesses: Limited experience in emerging markets, potential difficulties in adapting to Polish culture, and potential challenges in building a local workforce.

External Analysis:

  • Opportunities: Growing healthcare market in Poland, access to skilled labor, and potential for cost savings due to lower wages.
  • Threats: Political instability, economic fluctuations, and competition from established local players.

SWOT Analysis:

CategoryFactors
StrengthsStrong brand, innovative products, experienced management
WeaknessesLimited emerging market experience, cultural adaptation challenges, workforce development
OpportunitiesGrowing healthcare market, skilled labor, cost savings
ThreatsPolitical instability, economic fluctuations, local competition

Porter's Five Forces:

  • Threat of new entrants: Moderate, due to high initial investment and regulatory hurdles.
  • Bargaining power of buyers: Moderate, as healthcare providers have some negotiating power.
  • Bargaining power of suppliers: Moderate, as Infusion relies on specialized suppliers.
  • Threat of substitute products: Low, as high-end medical devices are specialized.
  • Rivalry among existing competitors: High, due to established local players and potential new entrants.

Financial Analysis:

  • NPV: A detailed financial analysis is needed to assess the profitability of the subsidiary.
  • ROI: The potential return on investment needs to be carefully evaluated considering the initial investment and ongoing operational costs.
  • Break-even analysis: Determining the break-even point for the subsidiary is crucial for assessing its financial viability.

Marketing Analysis:

  • Target market: Identifying the specific needs and preferences of Polish healthcare providers and patients is crucial for developing a successful marketing strategy.
  • Marketing mix: Infusion needs to adapt its marketing mix to the Polish market, considering factors like pricing, product features, distribution channels, and promotional activities.
  • Brand management: Maintaining a strong brand image in the Polish market is essential for attracting customers and building trust.

Operational Analysis:

  • Manufacturing processes: Infusion needs to decide whether to establish a manufacturing facility in Poland or import products from other locations.
  • Supply chain management: Establishing a robust supply chain network is crucial for ensuring timely delivery of products and maintaining operational efficiency.
  • Quality management: Implementing rigorous quality control measures is essential for maintaining the high standards associated with Infusion's products.

4. Recommendations

Infusion should proceed with establishing a greenfield subsidiary in Poland, but with a strong focus on adaptation and leveraging the advantages of Poland's EU membership. This approach requires a multi-faceted strategy:

1. Adapting to the Polish Market:

  • Market research: Conduct thorough market research to understand the specific needs and preferences of Polish healthcare providers and patients.
  • Cultural sensitivity: Develop a deep understanding of Polish culture and business practices to ensure effective communication and collaboration.
  • Product adaptation: Consider adapting existing products or developing new ones tailored to the Polish market.
  • Pricing strategy: Develop a competitive pricing strategy that considers local costs and market dynamics.
  • Marketing strategy: Develop a targeted marketing strategy that leverages local channels and messaging.

2. Leveraging Poland's EU Membership:

  • Access to EU markets: Utilize Poland's membership in the EU to expand into other European markets.
  • Trade agreements: Leverage existing trade agreements between Poland and other EU countries to reduce tariffs and other trade barriers.
  • EU funding opportunities: Explore opportunities for EU funding to support the subsidiary's development and growth.

3. Building a Strong Local Team:

  • Hiring and recruitment: Develop a strategic hiring plan that focuses on attracting and retaining skilled local talent.
  • Training and development: Invest in training and development programs to ensure employees have the necessary skills and knowledge.
  • Employee incentives: Offer competitive salaries and benefits packages to attract and retain top talent.
  • Diversity and inclusion: Promote a diverse and inclusive work environment that values different perspectives and experiences.

4. Implementing a Robust Governance Framework:

  • Corporate governance: Establish a strong corporate governance structure that aligns with best practices and regulatory requirements.
  • Decision-making processes: Develop clear and transparent decision-making processes that involve key stakeholders.
  • Performance evaluation: Implement a system for evaluating the subsidiary's performance against key performance indicators (KPIs).
  • Risk assessment: Conduct regular risk assessments to identify and mitigate potential threats to the subsidiary's success.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  • Core competencies and consistency with mission: The recommendations align with Infusion's core competencies in product innovation and its mission to provide high-quality healthcare solutions.
  • External customers and internal clients: The recommendations prioritize understanding the needs of Polish healthcare providers and patients while ensuring the satisfaction of internal stakeholders.
  • Competitors: The recommendations address the competitive landscape in Poland by focusing on differentiation, market adaptation, and building a strong local team.
  • Attractiveness: The recommendations consider the potential for profitability and growth by leveraging the opportunities presented by the Polish market and EU membership.

6. Conclusion

Establishing a greenfield subsidiary in Poland presents a significant opportunity for Infusion to expand its global reach and capitalize on the growing healthcare market. By adapting its strategy to the unique local market, leveraging the advantages of Poland's EU membership, and building a strong local team, Infusion can position itself for long-term success in this emerging market.

7. Discussion

Alternative options:

  • Acquisition: Acquiring an existing Polish company could provide immediate access to the market and established infrastructure. However, this approach carries risks related to integration and potential cultural clashes.
  • Joint venture: Partnering with a local company could provide access to local expertise and market knowledge. However, this approach requires careful negotiation and management of potential conflicts.

Risks and key assumptions:

  • Political instability: Political instability in Poland could negatively impact the subsidiary's operations and profitability.
  • Economic fluctuations: Economic fluctuations in Poland could affect consumer spending and demand for medical devices.
  • Competition: The competitive landscape in Poland is dynamic, and new entrants could pose a challenge to the subsidiary's market share.

8. Next Steps

To implement these recommendations, Infusion should take the following steps:

  • Phase 1 (Year 1):
    • Conduct thorough market research and develop a detailed business plan.
    • Establish a subsidiary in Poland and recruit key personnel.
    • Develop a marketing plan and launch initial marketing campaigns.
    • Begin building relationships with key stakeholders, including healthcare providers, government officials, and potential partners.
  • Phase 2 (Year 2):
    • Begin operations and start selling products in the Polish market.
    • Expand into other European markets through Poland's EU membership.
    • Continue building a strong local team and investing in training and development.
    • Monitor performance against KPIs and adjust strategy as needed.
  • Phase 3 (Year 3+):
    • Consolidate operations and achieve sustainable profitability.
    • Expand product portfolio and market reach within Poland and the EU.
    • Continue investing in innovation and technology to maintain a competitive edge.

By following these steps, Infusion can successfully establish a greenfield subsidiary in Poland and achieve its strategic goals of expanding its global reach and capitalizing on the growing healthcare market.

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Case Description

The president of Infusion Development Corporation was reviewing the progress of the new subsidiary the company had set up 15 months earlier in Krakow, Poland. The purpose of the subsidiary was to work with other Infusion offices around the world to provide innovative software development services to global clients. The investment, a big success, had grown in size from eight to forty staff in one year, and there were plans to double that by the end of the following year. The issues facing the president were threefold. Firstly, how could he work with the country manager to continue to grow the subsidiary? Attracting the right talent was vital to Infusion's culture and business model. Initial growth in Poland was based partly on local referrals in the community of .NET professionals in Krakow. It was also based on being a new start-up with an entrepreneurial culture. The president and country manager were concerned that there were limits to these factors. Secondly, what role should Infusion Poland have in the wider company in the future? Should it become a global centre of excellence and a pivotal hub for the company's innovative capability? If so, how? Thirdly, what kind of succession planning should be put in place for the country manager in Poland? If he moved to another post at Infusion, as expected, should the company seek a local country manager instead of transferring one from headquarters?

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