Harvard Case - Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?
"Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?" Harvard business case study is written by Gina Grandy, Rhian Stewart. It deals with the challenges in the field of Strategy. The case study is 22 page(s) long and it was first published on : Mar 1, 2012
At Fern Fort University, we recommend Bridge Adult Service Centre (BASC) embark on a strategic planning process that prioritizes innovation and business model transformation to address the evolving needs of the aging population and secure its long-term sustainability. This process should involve a comprehensive SWOT analysis, Porter's Five Forces analysis, and a value chain analysis to identify BASC's core competencies, competitive advantages, and opportunities for disruptive innovation.
2. Background
Bridge Adult Service Centre is a non-profit organization providing a range of services to the elderly in a rapidly changing demographic landscape. The case study highlights the organization's challenges in maintaining relevance and financial stability in the face of increasing competition and evolving client needs. BASC's current strategic planning process is fragmented and lacks a clear vision for the future.
The main protagonists of the case study are the Board of Directors, who are responsible for setting the strategic direction of the organization, and the Executive Director, who is tasked with implementing the board's vision.
3. Analysis of the Case Study
Strategic Analysis:
- SWOT Analysis: BASC possesses strong core competencies in providing compassionate care and building strong community relationships. However, it faces significant weaknesses in terms of outdated infrastructure, limited financial resources, and a lack of technological expertise. Opportunities exist in expanding services to address the growing demand for specialized care, leveraging technology to enhance service delivery, and forging strategic partnerships with other organizations. Threats include increasing competition from for-profit providers, government funding cuts, and the changing demographics of the aging population.
- Porter's Five Forces Analysis: The threat of new entrants is high due to the increasing demand for elder care services and the relatively low barriers to entry. The bargaining power of buyers is moderate, as clients have limited choices and are often reliant on BASC's services. The bargaining power of suppliers is low, as BASC sources its services from a diverse range of providers. The threat of substitutes is moderate, as alternative care options, such as home healthcare and assisted living facilities, are becoming increasingly available. The intensity of rivalry is high, as BASC competes with both for-profit and non-profit organizations for clients and resources.
Financial Analysis:
- BASC's financial stability is precarious, with a limited endowment and reliance on government funding. The organization needs to explore new revenue streams and implement cost-cutting measures to ensure its long-term financial sustainability.
Marketing Analysis:
- BASC's current marketing efforts are limited and fail to effectively reach its target audience. The organization needs to develop a comprehensive marketing strategy that leverages digital marketing and social media to reach a wider audience and differentiate its services.
Operational Analysis:
- BASC's operations are inefficient and outdated. The organization needs to invest in technology and streamline its processes to improve service delivery and reduce costs.
Governance Analysis:
- BASC's governance structure is fragmented and lacks clear accountability. The organization needs to strengthen its governance framework to ensure effective decision-making and oversight.
4. Recommendations
Strategic Planning:
- Develop a comprehensive strategic plan: This plan should outline BASC's mission, vision, values, and goals for the next 5-10 years. It should also include a detailed SWOT analysis, Porter's Five Forces analysis, and a value chain analysis to identify key opportunities and threats.
- Embrace a business model innovation approach: BASC should explore new ways to deliver its services, leveraging technology and partnerships to create a more sustainable and scalable model. This could include expanding into new service areas, developing new products and services, or partnering with other organizations to offer a wider range of services.
- Implement a balanced scorecard approach to track progress: This will help BASC monitor its progress towards achieving its strategic goals and ensure that all stakeholders are aligned.
- Engage in scenario planning to prepare for future uncertainties: This will help BASC identify potential risks and opportunities and develop contingency plans to address them.
Financial Sustainability:
- Diversify revenue streams: This could include exploring new funding sources, such as private donations, corporate sponsorships, and social impact investments.
- Implement cost-cutting measures: This could involve streamlining operations, negotiating better prices with suppliers, and reducing administrative expenses.
Marketing and Communication:
- Develop a comprehensive marketing strategy: This should include a clear target audience, a compelling value proposition, and a mix of marketing channels to reach potential clients.
- Leverage digital marketing and social media: This will help BASC reach a wider audience and build relationships with potential clients.
- Develop a strong brand identity: This will help BASC differentiate itself from competitors and build trust with clients.
Operations and Technology:
- Invest in technology to improve service delivery: This could include implementing new software solutions, upgrading infrastructure, and training staff on new technologies.
- Streamline operations: This could involve automating processes, improving communication, and implementing lean management principles.
Governance and Leadership:
- Strengthen governance framework: This could include revising the board's charter, establishing clear accountability mechanisms, and ensuring that the board has the necessary expertise to guide the organization.
- Develop a strong leadership team: This team should be passionate about BASC's mission and have the skills and experience to lead the organization through a period of change.
5. Basis of Recommendations
These recommendations are based on the following considerations:
- Core competencies and consistency with mission: The recommendations focus on leveraging BASC's core competencies in compassionate care and community relationships while aligning with its mission to serve the elderly.
- External customers and internal clients: The recommendations address the needs of both external customers (seniors and their families) and internal clients (staff and volunteers).
- Competitors: The recommendations aim to differentiate BASC from competitors by focusing on innovation, technology, and service quality.
- Attractiveness ' quantitative measures if applicable (e.g., NPV, ROI, break-even, payback): The recommendations are designed to improve BASC's financial sustainability by increasing revenue, reducing costs, and improving efficiency.
6. Conclusion
By embracing a strategic planning process that prioritizes innovation, business model transformation, and financial sustainability, BASC can secure its long-term future and continue to provide valuable services to the aging population.
7. Discussion
Alternatives:
- Mergers and acquisitions: BASC could consider merging with or acquiring another organization to expand its reach and resources. However, this would require careful due diligence and integration planning.
- Outsourcing: BASC could outsource some of its services to reduce costs and focus on its core competencies. However, this could lead to a loss of control and potentially impact service quality.
Risks and Key Assumptions:
- Funding uncertainty: The recommendations assume that BASC will be able to secure adequate funding to implement its strategic plan.
- Competition: The recommendations assume that BASC can effectively compete with other organizations in the elder care market.
- Technology adoption: The recommendations assume that BASC will be able to successfully adopt new technologies to improve service delivery.
Options Grid:
| Option | Pros | Cons | Risk | Assumptions |
|---|---|---|---|---|
| Business Model Innovation | Increased revenue, improved efficiency, enhanced service delivery | Requires significant investment, potential for disruption | Technology adoption, market acceptance | BASC can successfully develop and implement a new business model |
| Mergers and Acquisitions | Expanded reach, increased resources | Potential for cultural clashes, integration challenges | Due diligence, successful integration | BASC can find a suitable partner and successfully integrate the organizations |
| Outsourcing | Reduced costs, focus on core competencies | Loss of control, potential impact on service quality | Supplier reliability, quality control | BASC can find reliable suppliers and maintain service quality |
8. Next Steps
- Establish a strategic planning team: This team should include representatives from the board, management, staff, and volunteers.
- Conduct a comprehensive SWOT analysis: This analysis should identify BASC's strengths, weaknesses, opportunities, and threats.
- Develop a strategic plan: This plan should outline BASC's mission, vision, values, and goals for the next 5-10 years.
- Implement the strategic plan: This will involve allocating resources, developing action plans, and monitoring progress.
By taking these steps, BASC can begin to transform itself into a more innovative, sustainable, and client-centric organization.
Hire an expert to write custom solution for HBR Strategy case study - Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?
more similar case solutions ...
Case Description
Susan Thibodeau, Executive Director of Bridge Adult Service Centre, contemplated how Bridge Adult could provide additional services and improved programming to current and new clients. Bridge Adult was a not-for-profit organization that aimed to enhance the lives and promote inclusion of intellectually challenged individuals in communities. There were 27 other service centres similar to Bridge Adult located throughout Nova Scotia, Canada. Funding from government sources remained relatively stagnant over the years but demand and programming needs had changed significantly in most of these centres. In order for Bridge Adult to continue to improve their current client offerings, programs that generated revenue while simultaneously provided meaningful experiences for clients were essential. Thibodeau, in collaboration with the Board, needed to determine strategic priorities for the next three years, her role in that process and who would be responsible for the various aspects of the implementation. This case was formulated for university undergraduate students in their fourth year of study or graduate students in a MBA program. It is intended to challenge students to consider the similarities and differences in strategy formulation and implementation and governance between for-profit and not-for-profit organizations. It should therefore be taught as a corporate governance or strategic planning case and ideally after students have been exposed to financial analysis, competitive analysis, value chain analysis, governance, SWOT analysis, and growth strategies.
🎓 Struggling with term papers, essays, or Harvard case studies? Look no further! Fern Fort University offers top-quality, custom-written solutions tailored to your needs. Boost your grades and save time with expertly crafted content. Order now and experience academic excellence! 🌟📚 #MBA #HarvardCaseStudies #CustomEssays #AcademicSuccess #StudySmart Write my custom case study solution for Harvard HBR case - Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?
Hire an expert to write custom solution for HBR Strategy case study - Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?
Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? FAQ
What are the qualifications of the writers handling the "Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?" case study?
Our writers hold advanced degrees in their respective fields, including MBAs and PhDs from top universities. They have extensive experience in writing and analyzing complex case studies such as " Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? ", ensuring high-quality, academically rigorous solutions.
How do you ensure confidentiality and security in handling client information?
We prioritize confidentiality by using secure data encryption, access controls, and strict privacy policies. Apart from an email, we don't collect any information from the client. So there is almost zero risk of breach at our end. Our financial transactions are done by Paypal on their website so all your information is very secure.
What is Fern Fort Univeristy's process for quality control and proofreading in case study solutions?
The Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? case study solution undergoes a rigorous quality control process, including multiple rounds of proofreading and editing by experts. We ensure that the content is accurate, well-structured, and free from errors before delivery.
Where can I find free case studies solution for Harvard HBR Strategy Case Studies?
At Fern Fort University provides free case studies solutions for a variety of Harvard HBR case studies. The free solutions are written to build "Wikipedia of case studies on internet". Custom solution services are written based on specific requirements. If free solution helps you with your task then feel free to donate a cup of coffee.
I’m looking for Harvard Business Case Studies Solution for Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?. Where can I get it?
You can find the case study solution of the HBR case study "Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?" at Fern Fort University.
Can I Buy Case Study Solution for Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? & Seek Case Study Help at Fern Fort University?
Yes, you can order your custom case study solution for the Harvard business case - "Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?" at Fern Fort University. You can get a comprehensive solution tailored to your requirements.
Can I hire someone only to analyze my Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? solution? I have written it, and I want an expert to go through it.
🎓 Struggling with term papers, essays, or Harvard case studies? Look no further! Fern Fort University offers top-quality, custom-written solutions tailored to your needs. Boost your grades and save time with expertly crafted content. Order now and experience academic excellence! 🌟📚 #MBA #HarvardCaseStudies #CustomEssays #AcademicSuccess #StudySmart Pay an expert to write my HBR study solution for the case study - Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?
Where can I find a case analysis for Harvard Business School or HBR Cases?
You can find the case study solution of the HBR case study "Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?" at Fern Fort University.
Which are some of the all-time best Harvard Review Case Studies?
Some of our all time favorite case studies are -
Can I Pay Someone To Solve My Case Study - "Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?"?
Yes, you can pay experts at Fern Fort University to write a custom case study solution that meets all your professional and academic needs.
Do I have to upload case material for the case study Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? to buy a custom case study solution?
We recommend to upload your case study because Harvard HBR case studies are updated regularly. So for custom solutions it helps to refer to the same document. The uploading of specific case materials for Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? ensures that the custom solution is aligned precisely with your needs. This helps our experts to deliver the most accurate, latest, and relevant solution.
What is a Case Research Method? How can it be applied to the Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin? case study?
The Case Research Method involves in-depth analysis of a situation, identifying key issues, and proposing strategic solutions. For "Strategic Planning and Governance at Bridge Adult Service Centre: Where to Begin?" case study, this method would be applied by examining the case’s context, challenges, and opportunities to provide a robust solution that aligns with academic rigor.
"I’m Seeking Help with Case Studies,” How can Fern Fort University help me with my case study assignments?
Fern Fort University offers comprehensive case study solutions, including writing, analysis, and consulting services. Whether you need help with strategy formulation, problem-solving, or academic compliance, their experts are equipped to assist with your assignments.
Achieve academic excellence with Fern Fort University! 🌟 We offer custom essays, term papers, and Harvard HBR business case studies solutions crafted by top-tier experts. Experience tailored solutions, uncompromised quality, and timely delivery. Elevate your academic performance with our trusted and confidential services. Visit Fern Fort University today! #AcademicSuccess #CustomEssays #MBA #CaseStudies
How do you handle tight deadlines for case study solutions?
We are adept at managing tight deadlines by allocating sufficient resources and prioritizing urgent projects. Our team works efficiently without compromising quality, ensuring that even last-minute requests are delivered on time
What if I need revisions or edits after receiving the case study solution?
We offer free revisions to ensure complete client satisfaction. If any adjustments are needed, our team will work closely with you to refine the solution until it meets your expectations.
How do you ensure that the case study solution is plagiarism-free?
All our case study solutions are crafted from scratch and thoroughly checked using advanced plagiarism detection software. We guarantee 100% originality in every solution delivered
How do you handle references and citations in the case study solutions?
We follow strict academic standards for references and citations, ensuring that all sources are properly credited according to the required citation style (APA, MLA, Chicago, etc.).