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Harvard Case - The Qingdao International Beer Festival

"The Qingdao International Beer Festival" Harvard business case study is written by Liu Su, Alex Beamish, Hailing Liu. It deals with the challenges in the field of Strategy. The case study is 12 page(s) long and it was first published on : Apr 28, 2020

At Fern Fort University, we recommend that the Qingdao International Beer Festival (QIBF) adopt a multi-pronged strategy to maintain its position as a leading global beer festival and leverage its success for broader economic and cultural development. This strategy will focus on enhancing the festival's competitive advantage by incorporating digital transformation, sustainable practices, and strategic partnerships while fostering a strong brand identity and corporate social responsibility ethos.

2. Background

The Qingdao International Beer Festival is a prominent annual event held in Qingdao, China, attracting millions of visitors from around the world. The festival showcases local and international beers, offers entertainment, and promotes Qingdao's image as a vibrant and welcoming city. However, the QIBF faces increasing competition from other beer festivals and the need to adapt to evolving consumer preferences and global trends.

The case study focuses on the challenges faced by the QIBF organizers, including:

  • Maintaining growth and relevance: The festival needs to attract new audiences and remain competitive in a crowded market.
  • Balancing tradition with innovation: The QIBF has a strong heritage but needs to embrace new technologies and trends to stay relevant.
  • Promoting sustainable practices: The festival faces environmental concerns related to waste management and energy consumption.
  • Leveraging the festival's economic potential: The QIBF can be a catalyst for broader economic development in Qingdao.

3. Analysis of the Case Study

SWOT Analysis:

Strengths:

  • Strong brand recognition: The QIBF is a well-established and popular event with a loyal following.
  • Unique cultural experience: The festival offers a blend of Chinese culture and international beer traditions.
  • Economic impact: The QIBF generates significant revenue and creates jobs in Qingdao.
  • Government support: The festival enjoys strong support from the local government.

Weaknesses:

  • Limited international reach: The QIBF primarily attracts domestic tourists.
  • Potential for overcrowding: The festival can become overcrowded, leading to negative experiences.
  • Lack of digital integration: The festival's online presence and digital marketing efforts are limited.
  • Environmental concerns: Waste management and energy consumption are significant challenges.

Opportunities:

  • Expand international reach: Target new markets through strategic partnerships and online marketing.
  • Develop a sustainable model: Implement eco-friendly practices and promote responsible consumption.
  • Leverage technology: Utilize digital platforms to enhance the festival experience and increase engagement.
  • Promote Qingdao's tourism and economic development: Position the QIBF as a gateway to Qingdao's attractions and businesses.

Threats:

  • Competition from other beer festivals: The festival faces increasing competition from similar events worldwide.
  • Changing consumer preferences: Consumers are increasingly demanding unique and personalized experiences.
  • Economic downturn: A global economic downturn could impact tourism and festival attendance.
  • Environmental regulations: Stricter environmental regulations could impact the festival's operations.

Porter's Five Forces:

  • Threat of new entrants: Moderate. The barrier to entry is relatively high due to the need for significant infrastructure and resources.
  • Bargaining power of buyers: Low. Consumers have limited bargaining power as they are seeking a specific experience.
  • Bargaining power of suppliers: Moderate. Suppliers of beer and other goods and services have some bargaining power, but the festival's scale provides leverage.
  • Threat of substitute products: Moderate. Other entertainment options and festivals can serve as substitutes.
  • Rivalry among existing competitors: High. The festival faces intense competition from other beer festivals both domestically and internationally.

Value Chain Analysis:

The QIBF's value chain includes:

  • Inbound logistics: Procurement of beer, food, and other supplies.
  • Operations: Event planning, logistics, and management.
  • Outbound logistics: Distribution of products and services to festival attendees.
  • Marketing and sales: Promotion and ticket sales.
  • Customer service: Providing a positive experience for attendees.
  • Support activities: Finance, human resources, and technology.

Business Model Innovation:

The QIBF can explore new business models, including:

  • Experiential marketing: Offer unique experiences and interactive activities to enhance visitor engagement.
  • Partnerships with local businesses: Collaborate with restaurants, hotels, and other businesses to create a comprehensive tourism package.
  • Digital ticketing and payment: Implement mobile ticketing and cashless payment systems for convenience and efficiency.
  • Data-driven decision making: Utilize data analytics to understand visitor preferences and optimize festival operations.

4. Recommendations

1. Enhance Digital Presence and Engagement:

  • Develop a comprehensive digital strategy: Create a user-friendly website, mobile app, and social media presence to promote the festival and engage with potential attendees.
  • Utilize digital marketing: Implement targeted online advertising campaigns, influencer marketing, and content marketing to reach a wider audience.
  • Offer digital ticketing and payment options: Provide convenient and secure online ticketing and cashless payment systems to improve the visitor experience.
  • Leverage data analytics: Track visitor behavior, preferences, and feedback to optimize marketing efforts and improve festival planning.

2. Foster Sustainability and Environmental Responsibility:

  • Implement waste reduction and recycling programs: Encourage responsible waste disposal, promote reusable containers, and partner with local recycling organizations.
  • Reduce energy consumption: Utilize energy-efficient lighting and equipment, promote public transportation, and incentivize sustainable practices.
  • Partner with environmental organizations: Collaborate with environmental NGOs to promote sustainable practices and raise awareness.
  • Develop a sustainability report: Track and report the festival's environmental impact to demonstrate its commitment to sustainability.

3. Expand International Reach and Partnerships:

  • Target specific international markets: Identify potential markets with strong beer cultures and tourism potential.
  • Develop strategic partnerships: Collaborate with international beer companies, tourism agencies, and cultural organizations to promote the festival abroad.
  • Offer international language support: Provide website and app translations, multilingual signage, and interpreter services.
  • Host international beer competitions and events: Attract international brewers and beer enthusiasts to enhance the festival's global appeal.

4. Strengthen Brand Identity and Corporate Social Responsibility:

  • Develop a strong brand identity: Create a memorable logo, tagline, and brand narrative that reflects the festival's unique character and values.
  • Promote local culture and heritage: Showcase Qingdao's history, traditions, and local products to enhance the festival's cultural appeal.
  • Engage in corporate social responsibility initiatives: Support local charities, promote responsible drinking, and raise awareness about environmental issues.
  • Build a strong community: Foster a sense of community among festival attendees and stakeholders through social media and engagement activities.

5. Leverage the Festival for Economic Development:

  • Promote Qingdao's tourism and business opportunities: Showcase local attractions, restaurants, hotels, and businesses during the festival.
  • Develop partnerships with local businesses: Collaborate with businesses to offer discounts, promotions, and special events during the festival.
  • Support local entrepreneurship: Create opportunities for local businesses to showcase their products and services at the festival.
  • Contribute to Qingdao's economic growth: Generate revenue, create jobs, and attract investment to the city.

5. Basis of Recommendations

These recommendations are based on a thorough analysis of the QIBF's current situation, considering its core competencies, external customers, competitors, and attractiveness. The recommendations are aligned with the festival's mission to promote Qingdao's culture and tourism while embracing innovation, sustainability, and globalization.

Key assumptions:

  • The QIBF organizers are committed to long-term growth and sustainability.
  • The local government will continue to support the festival's development.
  • Consumers are increasingly interested in unique, immersive, and sustainable experiences.
  • Technology will play a critical role in enhancing the festival experience and reaching new audiences.

6. Conclusion

By implementing these recommendations, the Qingdao International Beer Festival can solidify its position as a leading global beer festival, attract new audiences, and contribute to Qingdao's economic and cultural development. By embracing digital transformation, sustainable practices, and strategic partnerships, the QIBF can create a more engaging, responsible, and globally relevant experience for its attendees.

7. Discussion

Alternative options:

  • Focusing solely on domestic tourism: This approach would limit the festival's growth potential and miss opportunities to tap into international markets.
  • Maintaining the status quo: This would likely lead to stagnation and a decline in the festival's popularity.
  • Merging with other beer festivals: This could create a larger and more powerful event but could also dilute the QIBF's unique identity.

Risks:

  • Implementation challenges: The recommendations require significant investment and coordination.
  • Changing consumer preferences: The festival needs to adapt to evolving consumer tastes and trends.
  • Competition from other festivals: The festival faces intense competition from other beer festivals worldwide.
  • Economic downturn: A global economic downturn could impact tourism and festival attendance.

Key assumptions:

  • The recommendations assume that the QIBF organizers are committed to long-term growth and sustainability.
  • The recommendations assume that the local government will continue to support the festival's development.
  • The recommendations assume that consumers are increasingly interested in unique, immersive, and sustainable experiences.
  • The recommendations assume that technology will play a critical role in enhancing the festival experience and reaching new audiences.

8. Next Steps

  • Develop a detailed implementation plan: Outline specific actions, timelines, and resources required.
  • Secure funding and resources: Allocate budget and personnel for the implementation of the recommendations.
  • Establish partnerships and collaborations: Engage with key stakeholders, including government agencies, businesses, and international organizations.
  • Monitor progress and make adjustments: Track the effectiveness of the recommendations and make adjustments as needed.

By taking these steps, the Qingdao International Beer Festival can ensure its continued success and become a global icon for beer culture, tourism, and sustainability.

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Case Description

Holding a massive beer festival brought the Chinese city of Qingdao and Tsingtao Beer Co. Ltd., China's most famous beer brand, direct economic benefits and public awareness. However, through the Qingdao International Beer Festival-a natural advertising opportunity-foreign beers benefited as well. To date, Chinese beer brands held less than half of the high-end Chinese beer market. China levied no tariffs on beer imports, which increased the market competition. Were the objectives of Tsingtao Beer and the local government fully aligned with regard to the annual festival? Was the beer festival helping one more than it helped the other? Did it help Tsingtao Beer's competitors? Should the Qingdao International Beer Festival work to recapture or emphasize some of its own cultural uniqueness?

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