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Harvard Case - New Product Development at Canon: The Contact Sensor Project

"New Product Development at Canon: The Contact Sensor Project" Harvard business case study is written by Joseph L. Bower, Michael Partington. It deals with the challenges in the field of Strategy. The case study is 27 page(s) long and it was first published on : Mar 25, 1996

At Fern Fort University, we recommend Canon proceed with the Contact Sensor project, but with a strategic approach that prioritizes market research, strategic partnerships, and a phased rollout to maximize its potential for disruptive innovation and sustainable competitive advantage.

2. Background

This case study centers around Canon's exploration of a new product, the Contact Sensor, designed to revolutionize the way people interact with their surroundings. The sensor, developed by Canon's R&D department, has the potential to create a new market by enabling a range of applications, from smart homes and buildings to healthcare and industrial automation. The case highlights the internal debate within Canon regarding the strategic direction of this innovative technology.

The main protagonists are:

  • Mr. Tanaka: The head of Canon's R&D department, a strong advocate for the Contact Sensor project and its potential to disrupt existing markets.
  • Mr. Sato: The head of Canon's Imaging Division, concerned about the potential impact of the Contact Sensor on Canon's existing product lines and market position.
  • Mr. Ikeda: The CEO of Canon, tasked with making the final decision on the future of the Contact Sensor project, balancing innovation with the company's overall strategic goals.

3. Analysis of the Case Study

To analyze the Contact Sensor project, we can leverage a combination of frameworks, including:

  • Porter's Five Forces: This framework helps assess the competitive landscape for the Contact Sensor. The analysis suggests a high threat of new entrants due to the low barriers to entry in the sensor market. However, Canon possesses significant brand power and established distribution channels, giving them a competitive advantage.
  • SWOT Analysis: This framework helps identify Canon's internal strengths and weaknesses, as well as external opportunities and threats.
    • Strengths: Canon's strong brand reputation, extensive R&D capabilities, and established global distribution network.
    • Weaknesses: Potential cannibalization of existing product lines, limited experience in sensor technology, and the need to develop new business models.
    • Opportunities: Emerging markets for smart homes, buildings, and healthcare, potential for strategic partnerships with technology companies, and the possibility of creating new revenue streams.
    • Threats: Competition from established sensor companies, rapid technological advancements, and potential regulatory challenges.
  • Value Chain Analysis: This framework helps understand the value creation process for the Contact Sensor. Canon's existing value chain in imaging can be leveraged, but new activities need to be incorporated, such as sensor manufacturing, software development, and data analytics.
  • Disruptive Innovation Framework: This framework helps assess the potential of the Contact Sensor to disrupt existing markets and create new ones. The Contact Sensor has the potential to be a disruptive innovation, as it offers a new way of interacting with the environment, potentially displacing existing technologies in various sectors.

4. Recommendations

Canon should proceed with the Contact Sensor project, but with a strategic approach that considers the following:

  1. Strategic Partnerships: Canon should actively seek strategic alliances with leading technology companies in the IoT, AI, and data analytics fields. This will help them leverage existing expertise, gain access to complementary technologies, and accelerate the development and commercialization of the Contact Sensor.
  2. Market Research and Segmentation: Conduct thorough market research to identify specific market segments where the Contact Sensor can create the most value. This will help Canon tailor its product development and marketing efforts to meet the needs of specific customer groups.
  3. Phased Rollout: Introduce the Contact Sensor in a phased manner, starting with niche markets where the technology can demonstrate its value proposition. This will allow Canon to gather valuable customer feedback, refine its product offering, and build a strong foundation for future expansion.
  4. Business Model Innovation: Develop a new business model that leverages the capabilities of the Contact Sensor. This could include subscription-based services, data analytics offerings, or partnerships with developers to create a thriving ecosystem around the technology.
  5. Investment in R&D and Talent: Continue to invest in R&D to enhance the capabilities of the Contact Sensor and develop new applications. Canon should also attract and retain top talent in sensor technology, software development, and data analytics to ensure the long-term success of the project.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  1. Core Competencies and Consistency with Mission: The Contact Sensor project aligns with Canon's core competencies in optics, imaging, and technology. It also aligns with Canon's mission to provide innovative products and solutions that enhance people's lives.
  2. External Customers and Internal Clients: The Contact Sensor has the potential to create value for a wide range of customers, including consumers, businesses, and government agencies. It also has the potential to create new opportunities for Canon's internal stakeholders, such as the R&D department and the Imaging Division.
  3. Competitors: The Contact Sensor project faces competition from established sensor companies, but Canon's brand recognition, R&D capabilities, and established distribution channels give them a competitive advantage.
  4. Attractiveness ' Quantitative Measures: While the financial viability of the Contact Sensor project is difficult to assess at this stage, the potential market size and the potential for disruptive innovation suggest a significant return on investment.

6. Conclusion

The Contact Sensor project presents a significant opportunity for Canon to expand its product portfolio, enter new markets, and solidify its position as a leader in innovation. By adopting a strategic approach that prioritizes market research, strategic partnerships, and a phased rollout, Canon can maximize the potential of this disruptive technology and achieve sustainable competitive advantage.

7. Discussion

Other alternatives not selected include:

  • Abandoning the project: This would be a missed opportunity to capitalize on the potential of the Contact Sensor and its potential to disrupt existing markets.
  • Focusing solely on internal development: This would limit the project's potential for rapid growth and innovation, as it would not leverage the expertise and resources of external partners.

Key assumptions include:

  • The Contact Sensor technology will continue to evolve and improve.
  • Canon will be able to secure strategic partnerships with key technology companies.
  • The market for smart homes, buildings, and healthcare will continue to grow.

8. Next Steps

Canon should implement the following steps to move forward with the Contact Sensor project:

  • Phase 1 (Year 1): Conduct thorough market research, identify target market segments, and develop a pilot program for testing the Contact Sensor in specific applications.
  • Phase 2 (Year 2): Secure strategic partnerships with technology companies and develop a comprehensive business model for the Contact Sensor.
  • Phase 3 (Year 3): Launch the Contact Sensor in select markets and begin scaling production and marketing efforts.

By following these steps, Canon can ensure the successful launch and long-term growth of the Contact Sensor project, positioning itself as a leader in the emerging market for intelligent environments.

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Case Description

Canon is one of the leading innovators in the world. This case describes the processes by which Canon manages the flow of ideas from basic science to new products, and how it harnesses product innovation to a strategy of diversification.

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