Harvard Case - Telangana Graduates' MLC Elections 2021: Handling Known and Unknown Uncertainties
"Telangana Graduates' MLC Elections 2021: Handling Known and Unknown Uncertainties" Harvard business case study is written by Vijaya Sunder M, Vinodini Saihjpal, Geetika Shah. It deals with the challenges in the field of Operations Management. The case study is 17 page(s) long and it was first published on : Jan 17, 2023
At Fern Fort University, we recommend a multifaceted approach to address the challenges posed by the Telangana Graduates' MLC Elections 2021. This approach focuses on enhancing operations strategy, supply chain management, and technology and analytics to improve the efficiency, transparency, and security of the electoral process.
2. Background
The case study centers around the Telangana Graduates' MLC Elections 2021, which faced significant challenges due to the COVID-19 pandemic and the evolving political landscape. The Election Commission of India (ECI) had to adapt its operations to ensure a safe and fair election, while also dealing with the complexities of conducting an election for a specific demographic group. The key protagonists are the ECI, the political parties, and the voters themselves, all navigating the uncertainties of the situation.
3. Analysis of the Case Study
The case study highlights several key areas for analysis:
Operations Strategy:
- Capacity Planning: The ECI needed to effectively plan for the number of polling booths, staff, and resources required, while considering social distancing guidelines and potential disruptions.
- Logistics Management: Efficiently managing the movement of election materials, including ballot papers, voter lists, and security personnel, was crucial, particularly given potential travel restrictions.
- Process Design: The ECI had to adapt its existing processes to incorporate new safety protocols, such as contactless voting and online verification, while maintaining the integrity of the election.
Supply Chain Management:
- Inventory Control: The ECI needed to ensure adequate supplies of essential materials, including masks, sanitizers, and PPE, for polling staff and voters.
- Demand Forecasting: Accurate forecasting of voter turnout was critical for resource allocation and efficient management of polling stations.
- Just-in-Time (JIT) Production: The ECI could leverage JIT principles for procuring and distributing election materials, minimizing waste and ensuring timely delivery.
Technology and Analytics:
- Information Systems: Implementing robust online voter registration, verification, and result-tracking systems could enhance transparency and efficiency.
- Data Analytics: Utilizing data analytics to identify potential voting patterns, voter demographics, and areas requiring additional security could improve election management.
- Digital Transformation: The ECI could leverage digital platforms for voter education, campaign monitoring, and real-time updates on election progress.
4. Recommendations
1. Enhance Operations Strategy:
- Capacity Planning: Implement a dynamic capacity planning model that considers real-time data on voter turnout, polling booth availability, and staff availability. This model should be flexible enough to adapt to changing circumstances.
- Logistics Management: Leverage advanced logistics software and GPS tracking systems to optimize the movement of election materials and personnel. Implement a robust security protocol to ensure the integrity of the supply chain.
- Process Design: Conduct a comprehensive process analysis to identify areas for improvement in existing election processes. Implement Lean principles to streamline workflows and eliminate unnecessary steps.
2. Optimize Supply Chain Management:
- Inventory Control: Implement an effective inventory management system to track the availability of essential materials and ensure timely procurement. Utilize predictive analytics to forecast demand and minimize stockouts.
- Demand Forecasting: Develop a sophisticated demand forecasting model that considers historical data, demographic trends, and potential disruptions. This model should be regularly updated and validated to ensure accuracy.
- Just-in-Time (JIT) Production: Implement JIT principles for procuring and distributing election materials, minimizing waste and ensuring timely delivery. This approach requires close coordination with suppliers and efficient logistics management.
3. Leverage Technology and Analytics:
- Information Systems: Develop a comprehensive and secure online platform for voter registration, verification, and result tracking. This platform should be user-friendly and accessible to all voters.
- Data Analytics: Utilize data analytics to identify potential voting patterns, voter demographics, and areas requiring additional security. This information can be used to optimize resource allocation and ensure a fair election.
- Digital Transformation: Embrace digital platforms for voter education, campaign monitoring, and real-time updates on election progress. This can increase voter engagement and enhance transparency.
5. Basis of Recommendations
These recommendations are based on the following considerations:
- Core Competencies and Consistency with Mission: The ECI's core competency lies in conducting fair and transparent elections. These recommendations align with this mission by enhancing operational efficiency, transparency, and security.
- External Customers and Internal Clients: The recommendations cater to the needs of both external customers (voters) and internal clients (ECI staff) by ensuring a smooth and secure voting experience.
- Competitors: While there are no direct competitors in this context, the recommendations aim to position the ECI as a leader in utilizing technology and best practices for election management.
- Attractiveness ' Quantitative Measures: The recommendations are expected to lead to tangible benefits, including reduced costs, increased efficiency, and improved voter satisfaction.
6. Conclusion
By implementing these recommendations, the ECI can effectively navigate the known and unknown uncertainties of future elections. This comprehensive approach will enhance the efficiency, transparency, and security of the electoral process, fostering public trust and confidence in the democratic system.
7. Discussion
Alternatives:
- Traditional paper-based voting: This approach is less efficient and prone to errors, making it unsuitable for large-scale elections.
- Limited use of technology: Relying solely on traditional methods without leveraging technology could lead to inefficiencies and security vulnerabilities.
Risks:
- Technical glitches: Implementing new technology systems carries the risk of technical glitches and security breaches.
- Voter apathy: Digital platforms might not be accessible to all voters, potentially leading to voter disenfranchisement.
- Cost of implementation: Implementing these recommendations requires significant investment in technology and infrastructure.
Key Assumptions:
- Availability of technology: The ECI has access to the necessary technology and infrastructure to implement these recommendations.
- Voter willingness to adopt digital platforms: Voters are willing to engage with digital platforms for registration, verification, and information access.
- Political will and support: There is sufficient political will and support to implement these changes.
8. Next Steps
- Develop a detailed implementation plan: Outline specific timelines, milestones, and resource requirements for each recommendation.
- Conduct pilot programs: Implement pilot programs to test the feasibility and effectiveness of new technologies and processes.
- Engage stakeholders: Seek feedback and input from political parties, voters, and relevant stakeholders throughout the implementation process.
- Continuously monitor and evaluate: Regularly monitor the effectiveness of the implemented changes and make necessary adjustments based on data and feedback.
By taking these steps, the ECI can ensure a smooth and successful transition towards a more efficient, transparent, and secure electoral process in Telangana.
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Case Description
The case is centered around the 2021 Telangana Member of the Legislative Council (MLC) elections, held against the backdrop of a known unknown: the COVID-19 pandemic. While the project planning was diligent, the team faced several unknown unknowns during the execution of the project. The case study enables readers to create a framework for risk management and associated strategies within the project management context.
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