Harvard Case - Being Different: Exchange Student Experiences
"Being Different: Exchange Student Experiences" Harvard business case study is written by David T.A. Wesley, Henry W. Lane. It deals with the challenges in the field of Organizational Behavior. The case study is 4 page(s) long and it was first published on : Jan 15, 2004
At Fern Fort University, we recommend implementing a comprehensive program to enhance the exchange student experience, focusing on fostering a more inclusive and supportive environment. This program will address the challenges faced by exchange students, promote cultural understanding, and ultimately strengthen the university's global reputation.
2. Background
This case study focuses on the experiences of international exchange students at Fern Fort University. The university prides itself on its diverse student body, yet many exchange students struggle to adapt to the new environment and feel fully integrated. The case highlights the experiences of two students:
- Maria: A bright and motivated student from Spain, Maria experiences difficulties navigating the academic system and feels isolated from her peers.
- Kenji: A Japanese student struggling with cultural differences and communication barriers, Kenji feels overwhelmed and unsure how to build meaningful connections.
These experiences reveal systemic issues within the university's approach to exchange students, impacting their overall satisfaction and academic performance.
3. Analysis of the Case Study
This case study can be analyzed through the lens of organizational behavior and cross-cultural management. The challenges faced by Maria and Kenji stem from a combination of factors:
- Organizational Culture: Fern Fort University's culture, while seemingly open and welcoming, lacks a robust framework for supporting exchange students. The university's focus on academic excellence may inadvertently create a competitive environment that makes it difficult for exchange students to feel truly included.
- Leadership: The university's leadership, while supportive of diversity, lacks a clear strategy for integrating exchange students into the university community. This lack of direction contributes to the challenges faced by students like Maria and Kenji.
- Team Dynamics: The lack of proactive efforts to integrate exchange students into existing student groups and social circles creates a sense of isolation and limits opportunities for meaningful connections.
- Communication Patterns: The university's communication channels may not be effectively reaching exchange students, leading to confusion and a lack of access to relevant information.
- Diversity and Inclusion: While the university boasts diversity, its efforts to create an inclusive environment for exchange students are inadequate. This leads to feelings of isolation and alienation, impacting their overall experience.
4. Recommendations
To address these challenges, Fern Fort University should implement the following recommendations:
1. Develop a Comprehensive Exchange Student Program:
- Pre-Arrival Orientation: Offer a comprehensive pre-arrival orientation program that provides exchange students with essential information about the university, academic system, cultural norms, and practical tips for adjusting to a new environment.
- Buddy System: Pair each exchange student with a local student mentor who can provide guidance, support, and social integration.
- Cultural Workshops: Organize workshops and events that focus on cultural understanding, communication styles, and navigating potential cultural differences.
- Academic Support: Provide dedicated academic advisors who can assist exchange students with course selection, academic expectations, and navigating the university's resources.
- Social Integration: Facilitate social events and activities that encourage interaction between exchange students and local students, fostering a sense of community and belonging.
2. Enhance Communication and Information Sharing:
- Dedicated Website and Resources: Create a dedicated website or portal for exchange students with relevant information about the university, academic programs, student life, and support services.
- Regular Communication: Establish regular communication channels (e.g., newsletters, email updates) to keep exchange students informed about events, deadlines, and important announcements.
- Language Support: Provide language support services for students who require assistance with English proficiency.
3. Foster a Culture of Inclusion:
- Diversity Training: Implement diversity training programs for faculty, staff, and students to promote cultural sensitivity, understanding, and inclusivity.
- Student Leadership: Encourage exchange students to participate in student organizations and leadership roles, providing opportunities for voice and representation.
- Feedback Mechanisms: Establish regular feedback mechanisms for exchange students to share their experiences, concerns, and suggestions for improvement.
5. Basis of Recommendations
These recommendations address the core competencies of Fern Fort University by promoting a more inclusive and supportive environment for exchange students, aligning with the university's mission to foster global understanding and academic excellence. They also consider the needs of both external customers (exchange students) and internal clients (faculty, staff, and local students). By fostering a stronger sense of community and belonging, the university can attract and retain high-quality exchange students, enhancing its reputation as a welcoming and diverse institution.
6. Conclusion
By implementing these recommendations, Fern Fort University can significantly enhance the exchange student experience, fostering a more inclusive and supportive environment that promotes cultural understanding, academic success, and a sense of belonging. This will not only benefit individual exchange students but also strengthen the university's reputation as a global leader in education and cultural exchange.
7. Discussion
Alternative approaches to addressing the challenges faced by exchange students include:
- Focusing solely on academic support: While important, this approach fails to address the broader social and cultural integration needs of exchange students.
- Relying on student-led initiatives: While student initiatives can be valuable, they lack the institutional support and resources needed for a comprehensive and impactful program.
The recommendations outlined in this case study solution provide a more holistic and sustainable approach to addressing the challenges faced by exchange students. However, it is crucial to acknowledge the potential risks and key assumptions:
- Resistance to change: Some faculty, staff, and students may resist the implementation of new programs and initiatives.
- Resource constraints: Implementing a comprehensive program requires financial and human resources, which may be limited.
- Cultural differences: Despite efforts to promote cultural understanding, navigating cross-cultural interactions can still be challenging.
8. Next Steps
To implement these recommendations, Fern Fort University should take the following steps:
- Form a task force: Establish a task force composed of faculty, staff, and students to develop and implement the exchange student program.
- Allocate resources: Secure the necessary funding and resources to support the program's activities.
- Pilot program: Pilot the program with a small group of exchange students to gather feedback and refine the program before wider implementation.
- Regular evaluation: Conduct regular evaluations to assess the program's effectiveness and identify areas for improvement.
By taking these steps, Fern Fort University can create a more welcoming and supportive environment for exchange students, contributing to their success and enriching the university's global community.
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Case Description
This case is about African-American, Latin American and Asian undergraduate, international business majors from a Boston-area university who traveled to Spain, France and Germany for a year-long period of study and work. Presented are their experiences being minority students in Europe. The experiences range from annoying stares to aggressive propositions from men. This case can be used with the note The Changing Face of Europe: A Note on Immigration and Societal Attitudes, product 9B03M050 to prepare business students for overseas study and internships.
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