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Harvard Case - Lay's Potato Chips in Hungary (A): Creating Awareness and Building Brand Image at Product Launch

"Lay's Potato Chips in Hungary (A): Creating Awareness and Building Brand Image at Product Launch" Harvard business case study is written by Miguel Brendl, Prashant Malaviya, Srivastava Swati, Szocs Laslo. It deals with the challenges in the field of Marketing. The case study is 9 page(s) long and it was first published on : Jan 7, 2006

At Fern Fort University, we recommend a multi-pronged marketing strategy for Lay's Potato Chips in Hungary, focusing on building brand awareness, establishing a strong brand image, and driving initial sales. This strategy leverages a combination of traditional and digital marketing channels, tailored to the Hungarian market and consumer preferences.

2. Background

This case study focuses on the launch of Lay's potato chips in Hungary, a new market for the global snack food giant. Frito-Lay, a subsidiary of PepsiCo, faces the challenge of introducing a well-known brand to a new market with its own unique cultural nuances and competitive landscape. The case highlights the need for a strategic approach to building brand awareness and establishing a positive brand image in a highly competitive market.

The main protagonists are the Frito-Lay team responsible for the Hungarian launch, tasked with developing a successful marketing strategy to overcome the challenges of introducing a new product to a new market.

3. Analysis of the Case Study

This case study can be analyzed through the lens of several frameworks, including:

  • Marketing Mix (4Ps):

    • Product: Lay's potato chips, a well-established product globally, needs to be adapted to Hungarian consumer preferences. This includes flavor variations, packaging, and size options.
    • Price: The pricing strategy needs to be competitive, considering both the cost of production and the purchasing power of Hungarian consumers.
    • Place: Distribution channels need to be established, including supermarkets, convenience stores, and potentially online retailers.
    • Promotion: A comprehensive marketing campaign should be developed, including advertising, public relations, and promotions.
  • Segmentation, Targeting, and Positioning:

    • Segmentation: The Hungarian market needs to be segmented based on demographics, psychographics, and consumption patterns.
    • Targeting: The target audience should be clearly defined, considering their needs, preferences, and media consumption habits.
    • Positioning: Lay's needs to be positioned as a premium snack food option, emphasizing its quality, taste, and brand heritage.
  • SWOT Analysis:

    • Strengths: Global brand recognition, strong product portfolio, established manufacturing and distribution capabilities.
    • Weaknesses: Lack of local brand awareness, limited understanding of Hungarian consumer preferences.
    • Opportunities: Growing snack food market in Hungary, potential for innovative product offerings, increasing internet penetration.
    • Threats: Strong competition from established local brands, economic uncertainty, potential for negative media coverage.
  • Consumer Behavior Analysis: Understanding Hungarian consumer behavior is crucial. This includes factors like:

    • Cultural preferences: What are the preferred flavors and types of snacks'
    • Purchasing habits: Where and how do consumers buy snacks'
    • Media consumption: What are the most effective channels for reaching the target audience'
  • Competitive Analysis: Assessing the competitive landscape is essential. This includes:

    • Identifying key competitors: Who are the main players in the Hungarian snack food market'
    • Analyzing their strengths and weaknesses: What are their competitive advantages and disadvantages'
    • Understanding their marketing strategies: How are they positioning themselves in the market'

4. Recommendations

Phase 1: Building Awareness and Initial Engagement (First 6 Months)

  1. Targeted Advertising: Launch an initial advertising campaign focusing on TV, radio, and online platforms. The campaign should highlight the brand's heritage, quality, and unique flavor profiles.
  2. Social Media Engagement: Establish a strong presence on social media platforms popular in Hungary (e.g., Facebook, Instagram). Run engaging contests, share user-generated content, and collaborate with local influencers.
  3. Sampling and Promotions: Organize in-store sampling events and offer promotional discounts to drive initial trial and purchase.
  4. Strategic Partnerships: Partner with local retailers and food service providers to increase product visibility and distribution.
  5. Public Relations: Develop a public relations strategy to generate positive media coverage and build brand credibility.

Phase 2: Building Brand Image and Loyalty (Months 6-12)

  1. Product Innovation: Introduce new flavors and product variations tailored to Hungarian preferences. Conduct market research to identify potential flavor combinations and packaging formats.
  2. Content Marketing: Develop engaging content (e.g., recipes, snacking tips) that resonates with the target audience and showcases the versatility of Lay's products.
  3. Customer Relationship Management (CRM): Implement a CRM system to collect customer data, personalize marketing communications, and build customer loyalty.
  4. Brand Ambassadors: Partner with local celebrities or influencers to promote Lay's and build brand affinity.
  5. Digital Marketing Strategies: Leverage digital marketing channels (e.g., search engine optimization (SEO), search engine marketing (SEM)) to drive traffic to the brand website and social media platforms.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  1. Core competencies and consistency with mission: Leveraging Frito-Lay's global brand recognition, product development expertise, and marketing capabilities.
  2. External customers and internal clients: Addressing the needs of Hungarian consumers while ensuring alignment with Frito-Lay's overall brand strategy.
  3. Competitors: Differentiating Lay's from local competitors by emphasizing its heritage, quality, and unique flavor profiles.
  4. Attractiveness: The recommendations are expected to drive significant brand awareness, sales, and market share, contributing to Frito-Lay's overall growth strategy.

6. Conclusion

By implementing a comprehensive marketing strategy that combines traditional and digital channels, Lay's can successfully establish itself in the Hungarian market. The key to success lies in understanding Hungarian consumer behavior, tailoring products and messages accordingly, and building a strong brand image based on quality, taste, and innovation.

7. Discussion

Alternatives:

  • Focusing solely on traditional marketing: This approach might be less effective in reaching younger consumers and could miss opportunities to engage with the target audience online.
  • Ignoring local preferences: Failing to adapt products and messaging to Hungarian tastes could result in low consumer acceptance.

Risks:

  • Negative media coverage: Potential for negative press due to product issues, manufacturing practices, or marketing campaigns.
  • Economic downturn: A decline in consumer spending could impact sales and marketing effectiveness.
  • Competition: Aggressive marketing campaigns from local competitors could erode market share.

Key Assumptions:

  • Consumer willingness to try new brands: The Hungarian market is receptive to new snack food options.
  • Effective marketing campaign implementation: The marketing team has the resources and expertise to execute the recommended strategies.
  • Positive brand perception: Consumers will perceive Lay's as a high-quality, desirable snack food option.

8. Next Steps

  • Develop a detailed marketing plan: Outline specific marketing activities, timelines, and budget allocations.
  • Conduct market research: Gather data on Hungarian consumer preferences, competitive landscape, and media consumption habits.
  • Select marketing partners: Identify and engage with advertising agencies, public relations firms, and social media influencers.
  • Launch initial marketing campaign: Begin implementing the recommended strategies to build brand awareness and generate initial sales.
  • Monitor and evaluate results: Track key metrics (e.g., brand awareness, sales, social media engagement) to assess the effectiveness of the marketing campaign and make adjustments as needed.

By following these recommendations and adapting the strategy based on market feedback, Lay's can achieve a successful launch in Hungary and establish a strong foothold in this growing market.

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Case Description

Lay's was a second mover when it introduced its potato chips to rapidly evolving post-communist Hungary. By inserting cash into its potato chip bags, Lay's increased sales dramatically and permanently (i.e., also post-promotion). In contrast, after withdrawing a second "Money in the Bag" promotion, sales fell. Students prepare case A (5 pages) at home. Three in-class cases and a teaching note provide analysis and managerial implications.

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