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Harvard Case - Eggscellence: SKM Products Export (India) Limited

"Eggscellence: SKM Products Export (India) Limited" Harvard business case study is written by T N Swaminathan, C. R. Rajan, Paul W. Beamish. It deals with the challenges in the field of Entrepreneurship. The case study is 12 page(s) long and it was first published on : May 24, 2018

At Fern Fort University, we recommend that SKM Products Export (India) Limited (SKM) pursue a multi-pronged growth strategy focused on leveraging its existing strengths in the Indian market, expanding internationally, and embracing innovation to maintain its competitive edge. This strategy will involve:

  • Strengthening its domestic market position through product diversification, enhanced marketing, and strategic partnerships with key retailers.
  • Exploring new international markets through targeted market research, building strategic partnerships, and leveraging online platforms for global reach.
  • Embracing digital transformation by investing in technology and analytics to optimize operations, supply chain management, and customer engagement.
  • Cultivating a culture of innovation by fostering entrepreneurship within the organization and actively seeking disruptive technologies to enhance its product portfolio.

2. Background

SKM Products Export (India) Limited is a family-owned business specializing in the production and export of high-quality, value-added eggs. Founded in 1984, the company has built a strong reputation in the Indian market for its commitment to quality and customer service. However, the company faces challenges in maintaining its growth trajectory in a competitive and evolving market.

The main protagonists of the case study are:

  • Mr. K.M. Sharma: The founder and managing director of SKM, a visionary entrepreneur with a strong focus on quality and customer satisfaction.
  • Mr. Amit Sharma: Mr. Sharma?s son, who represents the next generation of leadership and is eager to implement innovative strategies for growth.
  • The SKM team: A dedicated workforce with a deep understanding of the egg production and export business.

3. Analysis of the Case Study

Strategic Framework: We will utilize Porter?s Five Forces framework to analyze the competitive landscape and identify key opportunities and threats for SKM.

  • Threat of New Entrants: The egg industry is characterized by relatively low barriers to entry, making it susceptible to new players entering the market.
  • Bargaining Power of Buyers: SKM faces moderate bargaining power from buyers, particularly large retailers and food processing companies.
  • Bargaining Power of Suppliers: SKM has a moderate level of bargaining power over its suppliers, mainly feed manufacturers and poultry farmers.
  • Threat of Substitute Products: SKM faces competition from substitute products like meat and dairy, which can influence consumer preferences.
  • Competitive Rivalry: The Indian egg market is highly competitive, with several established players vying for market share.

Financial Analysis: SKM?s financial performance is strong, with consistent growth in revenue and profitability. However, the company needs to invest in technology and infrastructure to support its future growth plans.

Marketing Analysis: SKM has a strong brand reputation in the Indian market, but it needs to expand its marketing efforts to reach new customer segments and explore international markets.

Operational Analysis: SKM?s operational efficiency is high, but the company can optimize its supply chain management and manufacturing processes through technology adoption.

4. Recommendations

1. Domestic Market Expansion:

  • Product Diversification: Introduce new value-added egg products like pasteurized eggs, egg whites, and egg yolks to cater to diverse customer needs and expand into new market segments.
  • Enhanced Marketing: Develop a comprehensive marketing strategy targeting specific customer segments, leveraging digital marketing channels like social media and online advertising.
  • Strategic Partnerships: Form strategic partnerships with key retailers and food processing companies to secure distribution channels and increase market reach.

2. International Market Expansion:

  • Targeted Market Research: Conduct thorough market research to identify potential international markets with high demand for eggs and favorable market conditions.
  • Building Strategic Partnerships: Establish partnerships with distributors and importers in target markets to facilitate entry and establish a reliable supply chain.
  • Leveraging Online Platforms: Utilize online platforms like e-commerce websites and B2B marketplaces to reach international buyers and expand global reach.

3. Digital Transformation:

  • Technology & Analytics: Invest in technology and analytics to optimize operations, improve supply chain management, and gain valuable insights into customer behavior.
  • Web & Mobile Applications: Develop a user-friendly website and mobile application to enhance customer engagement, provide product information, and facilitate online ordering.
  • IT Management: Establish a robust IT infrastructure to support digital transformation initiatives and ensure data security and compliance.

4. Cultivating Innovation:

  • Entrepreneurship: Foster a culture of entrepreneurship within the organization by encouraging employees to develop innovative ideas and solutions.
  • Disruptive Technologies: Explore disruptive technologies like vertical farming and precision agriculture to enhance production efficiency, reduce environmental impact, and improve product quality.
  • Product Development: Invest in research and development to create new and innovative egg-based products that meet evolving consumer preferences and market demands.

5. Basis of Recommendations

These recommendations are based on a comprehensive analysis of SKM?s strengths, weaknesses, opportunities, and threats. They align with the company?s core competencies in quality egg production and its mission to provide value-added products to customers.

  • Core Competencies and Consistency with Mission: The recommendations focus on leveraging SKM?s existing strengths in quality production and customer service while expanding into new markets and embracing innovation.
  • External Customers and Internal Clients: The recommendations are designed to meet the needs of both external customers and internal clients, including employees, suppliers, and investors.
  • Competitors: The recommendations address the competitive landscape by focusing on differentiation, innovation, and strategic partnerships.
  • Attractiveness: The recommendations are expected to generate positive financial returns through increased revenue, market share, and operational efficiency.

6. Conclusion

SKM Products Export (India) Limited has a strong foundation for continued growth and success. By embracing a multi-pronged growth strategy focused on domestic market expansion, international market exploration, digital transformation, and innovation, SKM can position itself as a leading player in the global egg industry.

7. Discussion

Alternatives:

  • Going Public: While going public could provide access to capital, it may not be the optimal strategy for SKM at this stage, as it could compromise family control and introduce complexities.
  • Mergers & Acquisitions: Acquiring smaller competitors could provide access to new markets and technologies, but it requires careful evaluation and integration.

Risks & Key Assumptions:

  • Market Volatility: Fluctuations in global commodity prices and consumer demand could impact SKM?s financial performance.
  • Technological Adoption: Investing in technology and digital transformation requires significant capital investment and may face challenges in implementation.
  • Competition: Intense competition from established players and new entrants could limit SKM?s market share and profitability.

8. Next Steps

  • Develop a detailed business plan: Outline the specific strategies, timelines, and resource requirements for each recommendation.
  • Secure funding: Identify potential sources of funding for technology investments, international expansion, and product development.
  • Build a strong team: Recruit and develop talent with expertise in marketing, international business, technology, and innovation.
  • Implement a phased approach: Start with pilot projects and gradually scale up successful initiatives to minimize risk and maximize impact.

By implementing these recommendations, SKM Products Export (India) Limited can achieve sustainable growth, enhance its brand reputation, and secure its position as a leader in the global egg industry.

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Case Description

SKM Egg Products Export (India) Limited (SKM) manufactured processed egg products, including egg powder and liquid egg, which it exported to advanced international markets. The company had gone through phases of turnaround, countering challenges and a severe debt overload. In 2016, it had overseas subsidiaries in Japan, the Netherlands, and Russia. The chief executive officer had promoted SKM's use of technology, quality processes, and accreditations to move up the value chain. India was the third-largest egg producer in the world, and he saw India's specific advantages of scale and a mature eco-system in egg production, collection, feed, and poultry as logical elements for selecting an export-led growth strategy. He was planning another turnaround to counter a 20 per cent revenue hit that his top line had suffered in 2016-17 because of the impact of the 2015 avian flu epidemic in the United States and the resulting drop in global egg-product consumption and prices. His mission was to make SKM a β‚Ή7.5 billion company by 2022. What actions should the company take regarding genetically modified crops? How should it approach opportunities to import feed material ingredients, eggs, and egg products from other source countries? Should it consolidate its overseas operations and leverage the domestic market? If so, how?

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