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Harvard Case - Tiger Airways: Navigating through Challenges and Competition

"Tiger Airways: Navigating through Challenges and Competition" Harvard business case study is written by Shirley Koh, Clive Choo. It deals with the challenges in the field of Strategy. The case study is 21 page(s) long and it was first published on : Aug 10, 2016

At Fern Fort University, we recommend Tiger Airways adopt a multi-pronged strategy focused on innovation, strategic partnerships, and targeted market expansion. This approach will leverage Tiger's core competencies in low-cost operations and technology to navigate the competitive landscape and achieve sustainable growth.

2. Background

Tiger Airways, a Singapore-based low-cost carrier, faced significant challenges in the early 2010s. Increased competition, rising fuel prices, and regulatory hurdles impacted its profitability. The case study focuses on the company's efforts to adapt its business model and competitive strategy to regain its position in the competitive Asian aviation market.

The main protagonists are Tony Davis, Tiger Airways' CEO, and his team, who are tasked with navigating the company through these turbulent times. They must decide how to respond to the changing market dynamics and maintain Tiger's competitive advantage.

3. Analysis of the Case Study

Industry Analysis:

  • Porter's Five Forces: The airline industry is characterized by high competitive rivalry due to the presence of numerous established players and the emergence of new low-cost carriers. Bargaining power of buyers is moderate, as consumers have choices but are price-sensitive. Bargaining power of suppliers is high due to the limited number of aircraft manufacturers and the importance of fuel. Threat of new entrants is moderate, as entry barriers are high due to capital requirements and regulatory hurdles. Threat of substitutes is low, as air travel is often the only viable option for long distances.

SWOT Analysis:

  • Strengths: Low-cost operations, strong brand recognition, experienced management team, technology-driven approach, agile organization.
  • Weaknesses: Limited network, reliance on single aircraft type, vulnerability to fuel price fluctuations, potential for operational disruptions.
  • Opportunities: Expanding into new markets, developing strategic partnerships, leveraging technology for operational efficiency, focusing on niche segments.
  • Threats: Intense competition, economic downturn, regulatory changes, environmental concerns, fuel price volatility.

Strategic Analysis:

  • Competitive Advantage: Tiger Airways' low-cost model provided a competitive advantage by offering lower fares than traditional carriers. However, this advantage was eroded by the emergence of new competitors adopting similar strategies.
  • Value Chain: Tiger Airways focused on streamlining its value chain by minimizing non-essential services, outsourcing certain functions, and leveraging technology for efficient operations.
  • Business Model Innovation: The case study highlights the need for business model innovation to adapt to changing market conditions. Tiger Airways explored various options, including strategic alliances and product diversification, to enhance its offerings and attract new customer segments.

4. Recommendations

  1. Strategic Partnerships: Tiger Airways should pursue strategic partnerships with other airlines, particularly in emerging markets, to expand its network and reach new customer segments. This could involve code-sharing agreements, joint ventures, or even acquisitions.
  2. Targeted Market Expansion: Tiger Airways should focus on expanding into specific niche markets with high growth potential, such as leisure travel, budget-conscious business travelers, and regional routes within Southeast Asia.
  3. Innovation and Technology: Tiger Airways should continue to invest in technology and analytics to optimize its operations, enhance customer experience, and develop new revenue streams. This includes exploring AI and machine learning for route planning, pricing optimization, and personalized marketing.
  4. Brand Management: Tiger Airways should invest in brand management initiatives to reinforce its image as a reliable and value-driven low-cost carrier. This includes promoting its unique selling proposition, enhancing customer service, and leveraging social media for engagement and feedback.
  5. Sustainability: Tiger Airways should incorporate environmental sustainability into its operations by adopting fuel-efficient aircraft, reducing waste, and promoting eco-friendly practices. This will enhance its brand image and appeal to environmentally conscious travelers.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  1. Core Competencies: The recommendations leverage Tiger Airways' existing core competencies in low-cost operations and technology to drive growth and innovation.
  2. External Customers: The recommendations cater to the needs of diverse customer segments, including price-sensitive travelers, business travelers, and leisure travelers.
  3. Competitors: The recommendations address the competitive landscape by focusing on strategic partnerships, market segmentation, and innovation.
  4. Attractiveness: The recommendations are expected to enhance Tiger Airways' profitability by increasing revenue, improving operational efficiency, and expanding its market share.

6. Conclusion

Tiger Airways can navigate the challenges and competition in the Asian aviation market by adopting a strategic approach that leverages its core competencies, fosters innovation, and expands into new markets. By focusing on strategic partnerships, targeted market expansion, and technology-driven initiatives, Tiger Airways can achieve sustainable growth and maintain its position as a leading low-cost carrier.

7. Discussion

Other alternatives include:

  • Mergers and Acquisitions: Tiger Airways could consider merging with or acquiring another airline to gain access to new markets, resources, and expertise. However, this strategy carries significant risks and requires careful due diligence.
  • Vertical Integration: Tiger Airways could explore vertical integration by acquiring or partnering with companies in related industries, such as ground handling or aircraft maintenance. This could improve efficiency and control over its operations.

Key Assumptions:

  • The global economy will continue to grow, supporting demand for air travel.
  • Fuel prices will remain relatively stable or decline.
  • Regulatory environments will remain favorable for low-cost carriers.

8. Next Steps

  1. Strategic Planning: Conduct a comprehensive strategic planning exercise to define Tiger Airways' long-term vision, mission, and objectives.
  2. Market Research: Conduct thorough market research to identify potential partnerships, target markets, and growth opportunities.
  3. Technology Assessment: Evaluate existing technology infrastructure and identify opportunities for innovation and efficiency improvements.
  4. Financial Analysis: Develop a detailed financial model to assess the feasibility and profitability of the recommended strategies.
  5. Implementation Plan: Develop a detailed implementation plan with timelines, milestones, and resource allocation.

By implementing these recommendations and next steps, Tiger Airways can successfully navigate the challenges and competition in the Asian aviation market and achieve sustained growth and profitability.

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Case Description

This case chronicles the formation and growth of Tiger Airways, a low-cost carrier headquartered in Singapore. It describes the business, managerial and operational challenges faced by Tiger Airways, especially as industry overcapacity became an overriding concern.

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