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Harvard Case - Nintendo Switch: Shifting from Market-Competing to Market-Creating Strategy

"Nintendo Switch: Shifting from Market-Competing to Market-Creating Strategy" Harvard business case study is written by W. Chan Kim, Renee Mauborgne, Michael Olenick. It deals with the challenges in the field of Strategy. The case study is 16 page(s) long and it was first published on : May 2, 2019

At Fern Fort University, we recommend that Nintendo adopt a hybrid strategy combining elements of both market-competing and market-creating approaches. This strategy will leverage Nintendo's existing strengths in innovation and brand management while simultaneously exploring new avenues for growth through disruptive innovation, strategic alliances, and emerging markets. This approach will ensure Nintendo remains a dominant force in the gaming industry while simultaneously securing its future in a rapidly evolving digital landscape.

2. Background

The case study focuses on Nintendo's journey with the Nintendo Switch, a console that defied industry expectations and achieved remarkable success. The Switch, unlike its predecessors, embraced a hybrid strategy by combining the portability of handheld consoles with the power of home consoles, creating a unique value proposition for gamers. This shift, however, posed challenges as Nintendo had to navigate a competitive landscape dominated by Sony and Microsoft.

The main protagonists of the case study are:

  • Nintendo: The Japanese gaming giant, known for its innovative products and iconic franchises.
  • Satoru Iwata: Former CEO of Nintendo, credited with leading the company through a period of significant change and innovation.
  • Shuntaro Furukawa: Current CEO of Nintendo, tasked with navigating the company's future in a rapidly evolving gaming landscape.

3. Analysis of the Case Study

To analyze Nintendo's situation, we can utilize several frameworks:

  • Porter's Five Forces: This framework highlights the competitive forces within the gaming industry, including the threat of new entrants, the bargaining power of buyers and suppliers, and the threat of substitutes. Nintendo's success with the Switch can be attributed to its ability to differentiate itself from competitors and create a unique value proposition.
  • Ansoff Matrix: This framework helps analyze growth strategies. Nintendo's strategy with the Switch can be categorized as market development (expanding into new markets) and product development (creating a new product category).
  • BCG Matrix: This framework classifies products based on market share and market growth. The Switch, despite being a new product, quickly achieved a dominant market share, placing it in the star category.

The case study highlights several key factors influencing Nintendo's strategy:

  • Innovation: Nintendo has a long history of innovation, consistently pushing the boundaries of gaming technology and user experience. The Switch is a testament to this commitment, offering a unique hybrid console that appeals to a broader audience.
  • Brand Management: Nintendo has a strong brand identity, built upon iconic franchises like Mario, Zelda, and Pok'mon. This brand loyalty is a significant competitive advantage, attracting a loyal customer base.
  • Globalization: Nintendo has a global presence, with a strong foothold in both developed and emerging markets. This allows them to capitalize on diverse gaming cultures and preferences.
  • Technology and Analytics: Nintendo is increasingly leveraging technology and analytics to understand consumer behavior and optimize its product development and marketing strategies.

4. Recommendations

To maintain its competitive edge and ensure long-term success, Nintendo should focus on the following:

  • Continue innovating: Invest in research and development to create new and exciting gaming experiences. This could include exploring new technologies like AI and machine learning to enhance game design and user engagement.
  • Expand into emerging markets: Leverage the growing popularity of gaming in emerging markets like India and Africa. This can be achieved through strategic alliances with local companies and localization of games and marketing materials.
  • Embrace digital transformation: Capitalize on the growing popularity of mobile and cloud gaming. This could involve developing mobile-first games or expanding its online services, such as the Nintendo Switch Online subscription.
  • Strengthen brand management: Continue building upon its iconic franchises and create new IPs that resonate with a broader audience. This could involve exploring new genres and collaboration with other entertainment companies.
  • Prioritize environmental sustainability: Adopt sustainable practices throughout its operations, from manufacturing to distribution. This will appeal to environmentally conscious consumers and enhance the company's image.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  • Core competencies and consistency with mission: Nintendo's core competencies lie in innovation, brand management, and understanding the needs of gamers. The recommendations align with these strengths and support the company's mission to create unique and engaging gaming experiences.
  • External customers and internal clients: The recommendations cater to the needs of diverse gamers, including those in emerging markets and those seeking new digital experiences. They also consider the needs of internal stakeholders, such as developers and employees, by fostering innovation and growth.
  • Competitors: The recommendations aim to differentiate Nintendo from its competitors by focusing on innovation, emerging markets, and digital transformation. This will help Nintendo maintain its competitive edge and attract new customers.
  • Attractiveness ' quantitative measures if applicable: While specific financial metrics are not provided in the case study, the recommendations are expected to generate positive returns on investment (ROI) through increased market share, revenue growth, and brand loyalty.
  • Assumptions: The recommendations are based on the assumption that the gaming industry will continue to grow and evolve, with increasing demand for mobile and cloud gaming experiences.

6. Conclusion

By embracing a hybrid strategy that combines market-competing and market-creating elements, Nintendo can continue to thrive in the rapidly evolving gaming landscape. The recommendations outlined above will enable Nintendo to leverage its core competencies, expand into new markets, and capitalize on emerging technologies, ensuring its long-term success.

7. Discussion

Alternative strategies include:

  • Focusing solely on market-competing: This would involve competing head-on with Sony and Microsoft, potentially leading to a price war and eroding profit margins.
  • Focusing solely on market-creating: This would involve developing entirely new gaming experiences, potentially alienating existing customers and facing high development costs.

The recommended hybrid strategy mitigates the risks associated with these alternatives by leveraging Nintendo's existing strengths while exploring new opportunities.

Key assumptions of the recommendations include:

  • The gaming industry will continue to grow and evolve.
  • Nintendo will be able to successfully innovate and develop new gaming experiences.
  • Emerging markets will offer significant growth opportunities.

8. Next Steps

To implement these recommendations, Nintendo should:

  • Establish a dedicated innovation team: This team will focus on developing new technologies and gaming experiences.
  • Develop a strategic plan for emerging markets: This plan will outline market entry strategies, localization efforts, and partnerships with local companies.
  • Invest in digital infrastructure: This will enable Nintendo to expand its online services and offer cloud gaming experiences.
  • Monitor key performance indicators (KPIs): This will track the effectiveness of the recommendations and allow for adjustments as needed.

These steps, implemented strategically and with a focus on strategic alignment, will ensure that Nintendo remains a leader in the gaming industry for years to come.

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Case Description

Nintendo languished in last place during the console wars of the early 2000s, with game industry analysts suggesting that the Kyoto-based firm exit the gaming console market altogether. Instead, Nintendo used Blue Ocean Strategy to redefine market boundaries, creating the best-selling video-game console ever, the Nintendo Wii. Targeting noncustomers, the Wii outsold Sony's PlayStation and Microsoft's Xbox combined, until the market was disrupted by smartphones and tablets. Mobile technology targeted the same noncustomers, offering easy-to-understand games and controls, and Wii sales suffered. Nintendo initially responded by introducing a tablet-like console, the Wii U, a poor copy of the tablet experience that was a dismal failure. Stepping back, Nintendo again used Blue Ocean Strategy to "value innovate" with the Nintendo Switch, the only console to outpace the Wii in sales, and by moving into adjacent markets, working with businesses in which it held a minority stake to release the wildly popular PokΓ©mon Go and other mobile games.

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