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Harvard Case - Netflix and the State of Streaming Video in 2011

"Netflix and the State of Streaming Video in 2011" Harvard business case study is written by Yossi Feinberg, Christy Johnson. It deals with the challenges in the field of Strategy. The case study is 17 page(s) long and it was first published on : Jan 6, 2017

At Fern Fort University, we recommend Netflix aggressively pursue a global expansion strategy focusing on emerging markets while simultaneously leveraging its core competencies in technology and analytics to drive innovation and disruptive innovation in the streaming video landscape. This strategy should prioritize market penetration in key regions, coupled with product development tailored to local preferences, and a digital transformation strategy to enhance user experience and engagement.

2. Background

The case study focuses on Netflix, a company that revolutionized the video rental industry by transitioning from a DVD-by-mail service to a streaming video platform. In 2011, Netflix faced a rapidly evolving landscape with growing competition from established players like Amazon and new entrants like Hulu. The company was also navigating the challenges of international expansion and the need to adapt its business model to changing consumer preferences.

The main protagonists of the case study are Reed Hastings, Netflix's CEO, and the company's executive team, grappling with strategic decisions regarding international expansion, content acquisition, and competition.

3. Analysis of the Case Study

Competitive Analysis:

  • Porter's Five Forces:
    • Threat of New Entrants: High, due to the low barriers to entry in the streaming video industry.
    • Bargaining Power of Buyers: High, as consumers have numerous streaming options and can easily switch services.
    • Bargaining Power of Suppliers: Moderate, with content providers holding significant leverage but facing competition from multiple streaming platforms.
    • Threat of Substitutes: High, with traditional TV and cable still a viable alternative, and other forms of entertainment like gaming and social media emerging.
    • Rivalry Among Existing Competitors: Intense, with numerous players vying for market share and constantly innovating to attract and retain customers.

SWOT Analysis:

  • Strengths: Strong brand recognition, vast library of content, robust technology platform, data-driven approach to decision-making, customer-centric culture.
  • Weaknesses: High content acquisition costs, dependence on internet infrastructure, potential for piracy and copyright issues.
  • Opportunities: Expanding into new markets, developing original content, leveraging mobile and internet-connected devices, integrating AI and machine learning for personalized recommendations.
  • Threats: Competition from established and emerging players, evolving consumer preferences, regulatory changes, potential for internet outages.

Value Chain Analysis:

Netflix's value chain is characterized by its focus on technology and data analytics. Its core competencies lie in:

  • Content Acquisition: Negotiating deals with studios and independent producers.
  • Technology and Analytics: Developing and maintaining its streaming platform, leveraging data to personalize recommendations and improve user experience.
  • Customer Service: Providing responsive and efficient support to subscribers.
  • Marketing and Branding: Building a strong brand image and promoting its content through various channels.

Business Model Innovation:

Netflix has successfully disrupted the traditional video rental industry through its subscription-based model, offering unlimited streaming access for a fixed monthly fee. This model has allowed the company to achieve significant scale and profitability.

Strategic Planning:

Netflix needs to develop a comprehensive strategic plan that addresses the following key areas:

  • Globalization Strategy: Prioritize emerging markets with high growth potential and adapt content and pricing strategies to local preferences.
  • Content Acquisition Strategy: Balance licensing deals with original content production to offer a diverse and compelling library.
  • Technology and Innovation Strategy: Continuously invest in platform development, data analytics, and AI to enhance user experience and personalize content recommendations.
  • Marketing and Branding Strategy: Maintain a strong brand image and leverage social media and digital marketing to reach new audiences.

4. Recommendations

  1. Global Expansion Strategy:

    • Market Segmentation: Identify and target specific regions with high internet penetration and a growing demand for streaming services.
    • Product Development: Tailor content offerings and pricing to local preferences and cultural nuances.
    • Strategic Alliances: Partner with local companies to navigate regulatory hurdles and gain access to distribution channels.
  2. Content Acquisition Strategy:

    • Diversification: Expand beyond Hollywood productions to include local content, documentaries, and independent films.
    • Original Content Production: Invest in high-quality original programming to differentiate Netflix from competitors and build brand loyalty.
    • Strategic Partnerships: Collaborate with content creators and studios to develop exclusive content and leverage their expertise.
  3. Technology and Innovation Strategy:

    • Digital Transformation: Enhance the user experience through personalized recommendations, improved search functionality, and seamless device integration.
    • AI and Machine Learning: Leverage these technologies to optimize content recommendations, improve user engagement, and identify new market opportunities.
    • Data Analytics: Continuously analyze user data to gain insights into consumer preferences and optimize content acquisition and marketing strategies.
  4. Marketing and Branding Strategy:

    • Social Media Marketing: Leverage social media platforms to engage with users, promote new content, and build a strong community.
    • Digital Marketing: Utilize targeted online advertising and content marketing to reach new audiences and drive subscriber growth.
    • Brand Management: Maintain a consistent brand image across all platforms and emphasize Netflix's commitment to innovation and customer satisfaction.

5. Basis of Recommendations

These recommendations are based on:

  1. Core Competencies and Consistency with Mission: The recommendations leverage Netflix's core competencies in technology and analytics to drive innovation and enhance the user experience. They are also aligned with the company's mission to provide a vast and diverse library of content to its global audience.
  2. External Customers and Internal Clients: The recommendations prioritize customer satisfaction by offering personalized recommendations, improving user experience, and providing a diverse range of content. They also consider the needs of internal clients, such as content creators and marketing teams, by providing them with the tools and resources they need to succeed.
  3. Competitors: The recommendations aim to differentiate Netflix from its competitors by focusing on innovation, content diversification, and global expansion.
  4. Attractiveness: The recommendations are based on quantitative measures such as market size, growth potential, and return on investment. The global expansion strategy targets emerging markets with high growth potential, while the content acquisition strategy prioritizes high-demand content with the potential to attract new subscribers.

6. Conclusion

Netflix's success in the streaming video industry is based on its ability to adapt to changing consumer preferences and leverage its core competencies in technology and data analytics. By pursuing a global expansion strategy, diversifying its content offerings, and continuously innovating, Netflix can maintain its competitive advantage and solidify its position as a leading player in the global streaming video market.

7. Discussion

Alternatives Not Selected:

  • Vertical Integration: While acquiring content production companies could offer greater control over content, it would require significant capital investment and could create logistical challenges.
  • Mergers and Acquisitions: Acquiring existing streaming platforms could accelerate market penetration, but it could also lead to integration challenges and regulatory scrutiny.

Risks and Key Assumptions:

  • Competition: The streaming video market is highly competitive, and new players are constantly emerging. Netflix needs to be vigilant in monitoring its competitors and adapting its strategy accordingly.
  • Content Acquisition Costs: The cost of acquiring and producing high-quality content is rising, which could impact Netflix's profitability.
  • Internet Infrastructure: Netflix's success depends on reliable internet infrastructure, which can be a challenge in emerging markets.
  • Regulatory Changes: Governments around the world are increasingly regulating the streaming video industry, which could impact Netflix's operations.

8. Next Steps

  1. Develop a Detailed Global Expansion Plan: Identify target markets, develop tailored content offerings and pricing strategies, and secure necessary resources for local operations.
  2. Invest in Original Content Production: Develop a robust pipeline of high-quality original programming that appeals to a global audience.
  3. Enhance Technology and Analytics Capabilities: Invest in AI and machine learning to personalize recommendations, improve user experience, and optimize content acquisition and marketing strategies.
  4. Implement a Robust Marketing and Branding Strategy: Leverage social media and digital marketing to reach new audiences and build a strong brand image.

By taking these steps, Netflix can position itself for continued success in the rapidly evolving streaming video landscape.

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Case Description

In 2010, only 16 percent of Americans were streaming movies and television shows online. By the end of 2011 that number would almost double, and the entertainment industry began barreling towards a digital future. This case follows Netflix, Hulu, Amazon, and HBO through the year 2011 as they launched and improved their streaming video capabilities. Though Netflix had historically been the most popular player in the streaming video market, Hulu, Amazon, and HBO had deep pockets and various incentives for entering this market and by the end of the year the competitive advantages of each player had begun to emerge.

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