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Harvard Case - MySpace

"MySpace" Harvard business case study is written by Mikolaj Jan Piskorski, David Chen, Carin-Isabel Knoop. It deals with the challenges in the field of Strategy. The case study is 22 page(s) long and it was first published on : Mar 24, 2008

At Fern Fort University, we recommend MySpace to implement a comprehensive digital transformation strategy focused on business model innovation and strategic alliances. This strategy should leverage technology and analytics to create a sustainable competitive advantage in the evolving social media landscape.

2. Background

MySpace, once the dominant social networking platform, faced declining user engagement and market share due to the rise of competitors like Facebook. The case study highlights the company's struggle to adapt to changing user preferences and technological advancements.

The main protagonists are:

  • Chris DeWolfe: MySpace CEO, tasked with revitalizing the platform.
  • Tom Anderson: MySpace co-founder, representing the company's legacy and potential.
  • Rupert Murdoch: Owner of News Corporation, the parent company, who provides financial resources and strategic direction.

3. Analysis of the Case Study

SWOT Analysis:

Strengths:

  • Brand Recognition: MySpace still holds significant brand recognition, particularly among older demographics.
  • Large User Base: Despite declining numbers, MySpace still boasts a sizable user base.
  • Established Platform: The platform's infrastructure and features provide a solid foundation for development.

Weaknesses:

  • Outdated Interface: The platform's design and functionality lag behind competitors.
  • Lack of Innovation: MySpace failed to adapt to evolving user preferences and technological advancements.
  • Negative Perception: The platform has gained a reputation for being outdated and less user-friendly.

Opportunities:

  • Focus on Niche Markets: Targeting specific demographics or interests could attract a loyal user base.
  • Leveraging Technology: Integrating advanced features like AI and machine learning could enhance user experience.
  • Strategic Partnerships: Collaborating with other companies could expand reach and offer new services.

Threats:

  • Intense Competition: Facebook and other social media platforms dominate the market.
  • Rapid Technological Advancements: The social media landscape is constantly evolving, requiring constant adaptation.
  • Changing User Preferences: User behavior and expectations are dynamic, requiring constant monitoring.

Porter's Five Forces:

  • Threat of New Entrants: The social media market is highly competitive, with low barriers to entry, making it difficult for MySpace to regain market share.
  • Bargaining Power of Buyers: Users have numerous alternatives, giving them significant bargaining power.
  • Bargaining Power of Suppliers: The dependence on technology providers gives them some bargaining power.
  • Threat of Substitutes: Numerous other online platforms offer similar functionalities, posing a significant threat.
  • Rivalry Among Existing Competitors: The social media market is characterized by intense rivalry, making it challenging for MySpace to differentiate itself.

Value Chain Analysis:

MySpace's value chain needs to be re-evaluated and optimized to focus on user experience, content creation, and community engagement. This requires improvements in:

  • Inbound Logistics: Streamlining content acquisition and moderation processes.
  • Operations: Enhancing platform performance, security, and user interface.
  • Outbound Logistics: Developing effective marketing and user acquisition strategies.
  • Marketing and Sales: Rebranding and promoting the platform's unique value proposition.
  • Service: Providing personalized user experiences and responsive customer support.

4. Recommendations

  1. Business Model Innovation:

    • Niche Focus: Target specific demographics or interest groups, such as musicians, artists, or gamers, to attract a loyal user base.
    • Content Monetization: Develop revenue streams through advertising, subscription models, or content licensing.
    • Community Building: Foster a sense of community by creating dedicated spaces for specific interests and facilitating user interaction.
  2. Strategic Alliances:

    • Partnerships with Content Creators: Collaborate with influencers, musicians, and artists to create exclusive content and drive user engagement.
    • Integration with Other Platforms: Integrate with popular social media platforms or messaging apps to expand reach and cross-promote content.
    • Joint Ventures: Partner with technology companies to leverage their expertise in AI, machine learning, and data analytics.
  3. Technology and Analytics:

    • Platform Modernization: Upgrade the platform's user interface, design, and functionality to match user expectations.
    • Personalized Experiences: Implement AI and machine learning to personalize content recommendations and user experiences.
    • Data-Driven Insights: Utilize data analytics to understand user behavior, identify trends, and optimize platform features.
  4. Marketing Strategy:

    • Rebranding and Messaging: Develop a clear and compelling brand message that resonates with target audiences.
    • Social Media Marketing: Utilize social media platforms to promote the revamped MySpace and engage with potential users.
    • Influencer Marketing: Partner with influencers to spread awareness and drive user acquisition.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  • Core Competencies: Leveraging MySpace's existing brand recognition and user base while focusing on community building and content creation.
  • External Customers: Addressing user needs for a modern, engaging, and personalized social media experience.
  • Internal Clients: Empowering employees with the tools and resources to deliver a superior user experience.
  • Competitors: Differentiating MySpace from competitors by focusing on niche markets, content monetization, and strategic partnerships.
  • Attractiveness: The recommendations are expected to increase user engagement, revenue generation, and brand value.

6. Conclusion

MySpace can regain relevance and achieve sustainable growth by embracing digital transformation. By focusing on business model innovation, strategic alliances, and technology and analytics, the company can create a unique value proposition and attract a loyal user base.

7. Discussion

Alternative options include:

  • Acquisition: Selling the platform to a larger company with resources and expertise in social media.
  • Focus on Legacy: Maintaining the platform as a nostalgic platform for older users, potentially monetizing through advertising or subscription models.

Risks and key assumptions:

  • User Adoption: The success of the recommendations depends on user adoption of the revamped platform.
  • Competition: The social media landscape is highly competitive, making it challenging to gain market share.
  • Technological Advancements: The rapid pace of technological change requires constant adaptation and investment.

8. Next Steps

  1. Develop a comprehensive digital transformation strategy outlining the key initiatives and timelines.
  2. Secure funding and resources to support the implementation of the strategy.
  3. Recruit and train employees with the necessary skills and expertise in technology, marketing, and social media.
  4. Launch a pilot program to test the revamped platform and gather user feedback.
  5. Continuously monitor and adapt the strategy based on market trends, user feedback, and competitive landscape.

By taking these steps, MySpace can navigate the evolving social media landscape and achieve sustainable growth in the future.

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Case Description

The case, set in late 2007, examines what MySpace-the largest online social network-should do to respond to its agile competitor, Facebook. Since its inception MySpace had experienced phenomenal growth, acquiring 20 million members in its first 20 months of operation, and another 70 million a year later, to become the most visited website in the United States. Its growth stalled around mid-2007, just a few months after Facebook had released its programming platform which allowed outside programmers to build applications using its social network data. The wealth of new applications on Facebook allowed the company to increase its membership by more than 15 per cent in one month. To remain competitive MySpace had to release its own platform, and now it needs to decide whether to build its own proprietary application platform or join OpenSocial, a Google-sponsored open source platform.

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