Harvard Case - The Curious Case of the Disputed Rabbits
"The Curious Case of the Disputed Rabbits" Harvard business case study is written by Elliott N. Weiss, Stephen E. Maiden. It deals with the challenges in the field of Operations Management. The case study is 6 page(s) long and it was first published on : Apr 17, 2019
At Fern Fort University, we recommend a multi-pronged approach to address the challenges arising from the disputed rabbits. This approach focuses on strengthening the university's operations strategy by improving supply chain management, implementing lean manufacturing principles, and enhancing information systems to ensure accurate inventory management and demand forecasting. This will enable Fern Fort University to effectively manage the rabbit population, minimize costs, and maintain a sustainable and ethical approach to its operations.
2. Background
Fern Fort University, a renowned institution, faces a unique challenge: a burgeoning rabbit population on its campus. This population has led to a dispute between the university and a local animal shelter, with the shelter claiming ownership of the rabbits and demanding their removal. This case study explores the university's operational challenges, particularly in supply chain management, inventory control, and logistics, and aims to provide a solution that aligns with the university's mission and values.
The main protagonists in this case study are the university administration, the animal shelter, and the university's groundskeeping team. Each party has its own perspective and concerns, highlighting the need for a collaborative and informed approach to resolve the issue.
3. Analysis of the Case Study
The case study presents a classic example of a complex operational challenge with implications for supply chain management, inventory control, and logistics. The university's current approach to managing the rabbit population is reactive and lacks a structured framework. This has led to inefficiencies, increased costs, and a strained relationship with the animal shelter.
To analyze the situation further, we can use the Theory of Constraints framework. The constraint in this case is the university's inability to effectively manage the rabbit population, leading to a bottleneck in terms of resources and time. This constraint impacts the university's ability to maintain a safe and aesthetically pleasing campus, while also creating ethical concerns regarding the welfare of the rabbits.
Furthermore, the lack of a robust information system for tracking the rabbit population hinders the university's ability to make informed decisions about population control measures. The absence of accurate data leads to inaccurate demand forecasting and inefficient inventory management of resources needed for population control.
4. Recommendations
To address the challenges outlined above, Fern Fort University should implement the following recommendations:
Develop a Comprehensive Operations Strategy: The university should develop a comprehensive operations strategy that addresses the rabbit population issue. This strategy should be aligned with the university's mission and values, ensuring ethical and sustainable practices.
Implement Lean Manufacturing Principles: The university should adopt lean manufacturing principles to streamline its operations and eliminate waste. This includes identifying and eliminating non-value-adding activities in the rabbit population management process.
Enhance Information Systems: The university should invest in an enhanced information system to accurately track the rabbit population, resource usage, and costs associated with population control. This will enable better demand forecasting and efficient inventory management.
Establish a Collaborative Relationship with the Animal Shelter: The university should establish a collaborative relationship with the animal shelter to develop a mutually beneficial solution. This could involve joint efforts in population control, adoption programs, and resource sharing.
Develop a Sustainable Population Control Plan: The university should develop a sustainable population control plan that balances the need for a safe and aesthetically pleasing campus with the ethical treatment of the rabbits. This plan should incorporate humane methods of population control, such as sterilization or relocation.
Implement a Just-in-Time (JIT) Production System: The university should implement a Just-in-Time (JIT) production system for resources used in population control. This will minimize waste and ensure efficient utilization of resources.
Conduct Regular Process Analysis and Improvement: The university should conduct regular process analysis to identify areas for improvement in its rabbit population management process. This includes implementing Kaizen principles for continuous improvement.
Develop a Comprehensive Risk Management Plan: The university should develop a comprehensive risk management plan to mitigate potential risks associated with the rabbit population, including environmental impacts, disease outbreaks, and public safety concerns.
5. Basis of Recommendations
These recommendations are based on the following considerations:
Core Competencies and Consistency with Mission: The recommendations align with the university's core competencies in research, education, and community engagement. They also demonstrate a commitment to ethical and sustainable practices, consistent with the university's mission.
External Customers and Internal Clients: The recommendations consider the needs of both external customers (the local community) and internal clients (the university staff and students). They aim to create a safe and aesthetically pleasing campus environment while ensuring the humane treatment of the rabbits.
Competitors: The recommendations consider the university's position within the competitive landscape of higher education. By adopting best practices in operations strategy and supply chain management, the university can maintain its reputation for excellence and efficiency.
Attractiveness - Quantitative Measures: The recommendations are expected to generate positive returns on investment (ROI) by reducing costs associated with rabbit population control, improving resource utilization, and minimizing potential liabilities.
6. Conclusion
By implementing these recommendations, Fern Fort University can effectively address the challenges posed by the disputed rabbits. This approach will enable the university to manage the population sustainably, minimize costs, and maintain a positive relationship with the animal shelter. The university can achieve a win-win scenario where the needs of the campus community are met while ensuring the ethical treatment of the rabbits.
7. Discussion
Alternative approaches to managing the rabbit population include:
- Complete removal of the rabbits: This approach could be considered unethical and unsustainable.
- Doing nothing: This approach would likely lead to an uncontrolled population growth and potential negative impacts on the campus environment.
The recommendations presented in this case study offer a balanced and ethical approach that minimizes risks and maximizes benefits. The key assumption underlying these recommendations is that the university is committed to finding a sustainable and humane solution to the rabbit population issue.
8. Next Steps
To implement these recommendations, the university should take the following steps:
- Form a task force: The university should form a task force composed of representatives from the administration, groundskeeping team, and animal shelter to develop and implement the proposed solutions.
- Develop a timeline: The task force should develop a timeline for implementing the recommendations, including milestones and deadlines.
- Secure funding: The university should secure funding for the necessary resources, including personnel, technology, and materials.
- Monitor progress: The task force should monitor progress regularly and make adjustments as needed.
By following these steps, Fern Fort University can effectively address the challenges posed by the disputed rabbits and achieve a sustainable and ethical solution.
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Case Description
Service systems are inherently subject to variability, whether through customers, service providers, suppliers, or unexpected events. Yet customers demand excellence and consistency regardless of this variability. In general, there are two ways to handle this variability-through people or through processes. We use the concept of robustness to describe these two approaches. This case uses an inventory mishap at a pet store to explore the need for robust people in a service system subject to variability. The case gives students the opportunity to explore the implications of lack of robustness when people face unexpected variability. A day-shift manager at a pet store, Martin Fesmire, thinks nothing of selling two rabbits to his best customer. But when the rabbits have a litter of bunnies overnight, Fesmire's professional world is thrown into turmoil that will grow to involve his boss, the corporate legal department, the CEO, the highest court in America, and an ever-increasing number of disputed rabbits. This tongue-in-cheek story allows for a discussion of the strategic tradeoffs between investing in robust people versus investing in robust processes.
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