Harvard Case - Eagles Nest Association of Waterdown: To Hire or Not?
"Eagles Nest Association of Waterdown: To Hire or Not?" Harvard business case study is written by Laurie George Busuttil, Susan J. Van Weelden, Erica Costin. It deals with the challenges in the field of Organizational Behavior. The case study is 9 page(s) long and it was first published on : Dec 17, 2020
At Fern Fort University, we recommend that the Eagles Nest Association of Waterdown proceed with hiring a new Executive Director. This decision is based on a comprehensive analysis of the organization's current state, its strategic goals, and the potential benefits of adding a dedicated leader with the necessary experience and expertise. We believe that hiring a new Executive Director will be crucial for the Eagles Nest Association to effectively navigate its growth trajectory, manage its increasing workload, and achieve its ambitious objectives.
2. Background
The Eagles Nest Association of Waterdown is a non-profit organization dedicated to providing support and resources to individuals and families in the community. The organization has experienced significant growth in recent years, leading to an increased workload and a need for more robust leadership. The current leadership team, consisting of a volunteer Board of Directors and a small staff, is struggling to manage the demands of the expanding organization. This has resulted in operational inefficiencies, a lack of strategic direction, and a potential for burnout among the existing staff.
The main protagonists in this case study are the Board of Directors, the current Executive Director, and the staff of the Eagles Nest Association. The Board is responsible for setting the strategic direction of the organization, while the Executive Director is responsible for day-to-day operations and staff management. The staff is responsible for carrying out the organization's mission and providing services to the community.
3. Analysis of the Case Study
Organizational Behavior and Leadership:
- Leadership Styles: The current leadership structure relies heavily on volunteers, leading to a lack of consistent leadership and a potential for conflicting priorities. This highlights the need for a dedicated, experienced leader to provide clear direction and ensure efficient operations.
- Organizational Culture: The Eagles Nest Association boasts a strong sense of community and dedication to its mission. However, the current structure may be hindering the development of a more professional and structured organizational culture needed for sustainable growth.
- Team Dynamics: The existing staff is dedicated but overworked. The absence of a dedicated Executive Director has created a dynamic where staff members are constantly wearing multiple hats, leading to potential burnout and decreased morale.
- Motivation Theories: The organization relies heavily on volunteerism, which can be a powerful motivator. However, the lack of clear leadership and career development opportunities may be limiting the potential for staff motivation and engagement.
Strategic Analysis:
- Growth Strategy: The Eagles Nest Association is experiencing rapid growth, presenting both opportunities and challenges. A dedicated Executive Director can help solidify the organization's strategic direction, develop a sustainable growth plan, and manage the complexities of expansion.
- Corporate Strategy: The organization's mission and vision are clear, but a lack of strategic planning and execution is hindering its ability to achieve its goals. A new Executive Director can provide the necessary leadership to develop and implement a comprehensive corporate strategy.
Financial Analysis:
- Resource Allocation: The organization is struggling to manage its growing workload with limited resources. Hiring a new Executive Director can help optimize resource allocation, improve operational efficiency, and ensure financial sustainability.
- Fundraising: A dedicated Executive Director can focus on fundraising efforts, leveraging their expertise to secure additional funding and support the organization's growth.
4. Recommendations
1. Hire a New Executive Director: The Eagles Nest Association should prioritize hiring a qualified and experienced Executive Director. This individual should possess strong leadership skills, a deep understanding of non-profit management, and a passion for the organization's mission.
2. Develop a Comprehensive Job Description: The Board should develop a detailed job description outlining the responsibilities, qualifications, and expectations for the new Executive Director. This will ensure that the hiring process attracts the most qualified candidates.
3. Conduct a Thorough Search: The Board should engage a reputable recruitment firm specializing in non-profit leadership positions to conduct a comprehensive search for potential candidates. This will ensure that the organization has access to a diverse pool of qualified individuals.
4. Implement a Robust Onboarding Process: The Board should develop a structured onboarding program for the new Executive Director, providing them with the necessary support and resources to quickly acclimate to the organization and its culture.
5. Establish Clear Performance Expectations: The Board should establish clear performance metrics and objectives for the new Executive Director, ensuring alignment with the organization's strategic goals. This will provide a framework for evaluating performance and ensuring accountability.
6. Foster Open Communication and Collaboration: The Board should encourage open communication and collaboration between the new Executive Director and the existing staff. This will promote a sense of shared ownership and ensure that the new leader is effectively integrated into the organization.
7. Invest in Staff Development: The organization should invest in staff training and development programs to enhance skills, improve morale, and foster a culture of continuous learning.
8. Implement a Strategic Planning Process: The Board should work with the new Executive Director to develop and implement a comprehensive strategic plan that outlines the organization's long-term goals, objectives, and strategies for achieving success.
5. Basis of Recommendations
These recommendations are based on a thorough analysis of the Eagles Nest Association's current state, its strategic goals, and the potential benefits of hiring a new Executive Director. The recommendations consider the following:
- Core Competencies and Consistency with Mission: Hiring a new Executive Director will strengthen the organization's leadership capacity and ensure that its operations are aligned with its mission.
- External Customers and Internal Clients: The new Executive Director will be responsible for enhancing the organization's service delivery and building stronger relationships with external customers and internal clients.
- Competitors: The new Executive Director will help the organization stay competitive in the non-profit sector by developing innovative programs and services that meet the evolving needs of the community.
- Attractiveness: Hiring a new Executive Director is a strategic investment that will enhance the organization's capacity to achieve its goals and attract additional funding and support.
6. Conclusion
Hiring a new Executive Director is a critical step for the Eagles Nest Association of Waterdown to ensure its continued success and growth. This decision will provide the organization with the necessary leadership, expertise, and resources to effectively manage its expanding operations, achieve its strategic goals, and continue to provide valuable services to the community.
7. Discussion
Alternatives:
- Maintaining the Current Structure: This option would likely lead to continued operational inefficiencies, staff burnout, and a lack of strategic direction.
- Hiring Additional Staff: While this could address some of the workload issues, it would not provide the necessary leadership and strategic direction.
Risks and Key Assumptions:
- Finding the Right Candidate: The success of this recommendation hinges on finding a qualified and experienced Executive Director who is a good fit for the organization's culture and mission.
- Financial Resources: The organization must be prepared to allocate the necessary financial resources to hire and support the new Executive Director.
Options Grid:
| Option | Pros | Cons |
|---|---|---|
| Hire a New Executive Director | Strong leadership, strategic direction, increased efficiency, improved fundraising | Finding the right candidate, financial resources |
| Maintain the Current Structure | Cost-effective | Inefficiencies, burnout, lack of strategic direction |
| Hire Additional Staff | Address workload issues | No leadership or strategic direction |
8. Next Steps
Timeline:
- Month 1: Develop a comprehensive job description and engage a recruitment firm.
- Month 2: Conduct interviews and select a candidate.
- Month 3: Onboard the new Executive Director and develop a strategic plan.
- Month 4-6: Implement the strategic plan and monitor progress.
Key Milestones:
- Hiring a new Executive Director: This is the most critical milestone, as it will set the stage for the organization's future success.
- Developing a strategic plan: This will provide the organization with a clear roadmap for achieving its goals.
- Implementing the strategic plan: This will require ongoing monitoring and evaluation to ensure that the organization is on track to achieve its objectives.
By taking these steps, the Eagles Nest Association of Waterdown can successfully navigate its growth trajectory, achieve its strategic goals, and continue to make a positive impact in the community.
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Case Description
Eagles Nest Association of Waterdown was a not-for-profit organization in Waterdown, Ontario. It had two active programs: the HOPE Centre (Home of Practical Education) and Rescued & Restored (R&R), a thrift shop that provided up to 40 per cent of the organization's revenue. Changes in the retail environment caused by the COVID-19 pandemic and increased turnover of volunteers at the store have forced the volunteer coordinator to evaluate the costs and benefits of the organization's staffing model. Should Eagles Nest hire paid staff as sales associates for the thrift store or recruit volunteers to fill those roles?
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