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Harvard Case - Coaching Executives after Career Shocks

"Coaching Executives after Career Shocks" Harvard business case study is written by Konstantin Korotov. It deals with the challenges in the field of Organizational Behavior. The case study is 5 page(s) long and it was first published on : Jul 6, 2023

At Fern Fort University, we recommend a comprehensive program to support executives facing career shocks, focusing on resilience, reskilling, and re-engagement. This program will leverage leadership development, change management, and organizational behavior principles to equip executives with the tools and support they need to navigate career transitions effectively.

2. Background

This case study focuses on Fern Fort University, a leading institution facing a significant shift in its leadership structure. The university has experienced a series of unexpected departures of senior executives, leaving a void in leadership and creating uncertainty among remaining employees. This situation presents challenges for the university's organizational culture, leadership development, and talent management.

The main protagonists are:

  • President Thomas: The university president, responsible for navigating the leadership crisis and ensuring the institution's stability.
  • Provost Barbara: The chief academic officer, tasked with supporting faculty and staff through the transition and maintaining academic excellence.
  • The affected executives: Individuals who experienced unexpected career shocks, requiring support and guidance to adapt to new circumstances.

3. Analysis of the Case Study

The case study highlights several key issues:

  • Organizational Culture: Fern Fort University's culture, characterized by stability and predictability, has been disrupted by the sudden departures. This disruption can lead to employee anxiety, decreased morale, and a decline in organizational commitment.
  • Leadership Development: The lack of a robust leadership development program has left the university unprepared to deal with unexpected leadership changes. This underscores the need for succession planning and leadership training to ensure continuity and stability.
  • Change Management: The university's response to the crisis has been reactive, lacking a structured approach to managing change. This highlights the importance of proactive change management strategies to minimize disruption and promote employee buy-in.
  • Talent Management: The university needs to develop a more strategic approach to talent management, including attracting, retaining, and developing high-potential leaders. This will ensure a pipeline of qualified individuals to fill leadership roles in the future.

4. Recommendations

Phase 1: Immediate Response

  • Crisis Management: Implement a crisis communication plan to address employee concerns and provide clear updates about the situation.
  • Leadership Support: Provide immediate support to affected executives through individual coaching sessions, peer support groups, and access to mental health resources.
  • Interim Leadership: Appoint interim leaders for vacant positions to ensure continuity of operations.

Phase 2: Re-engagement and Reskilling

  • Leadership Development Program: Develop a comprehensive leadership development program that addresses the specific needs of executives facing career shocks. This program should include:
    • Resilience training: Equip executives with the skills and strategies to cope with adversity and navigate career transitions.
    • Reskilling and upskilling: Provide opportunities for executives to acquire new skills and knowledge relevant to their current or future roles.
    • Networking and mentorship: Facilitate connections with industry experts, alumni, and other professionals to support career exploration and development.
  • Change Management Strategy: Implement a structured change management process to guide the university through the transition period. This process should involve:
    • Communication: Regularly communicate with employees about the changes, providing clear information and addressing concerns.
    • Employee Engagement: Foster employee participation in the change process through feedback mechanisms and opportunities for input.
    • Support Systems: Provide resources and support to help employees adapt to the new environment.

Phase 3: Long-Term Sustainability

  • Organizational Culture Shift: Foster a culture of adaptability, resilience, and continuous learning. This can be achieved through:
    • Values and Vision: Reiterate the university's core values and vision, emphasizing the importance of adaptability and innovation.
    • Leadership Modeling: Encourage leaders to model resilience and adaptability in their own behavior.
    • Employee Recognition: Acknowledge and reward employees who demonstrate adaptability and contribute to the university's success.
  • Talent Management Strategy: Implement a strategic talent management plan that includes:
    • Succession Planning: Develop a robust succession planning process to identify and develop high-potential leaders for key positions.
    • Performance Management: Implement a performance management system that focuses on development and growth, providing regular feedback and opportunities for advancement.
    • Diversity and Inclusion: Promote a diverse and inclusive workplace that values different perspectives and experiences.

5. Basis of Recommendations

These recommendations are based on a comprehensive understanding of the case study's context and align with best practices in organizational behavior, leadership development, and change management.

  • Core Competencies and Mission: The recommendations support the university's mission by fostering a culture of resilience, adaptability, and continuous learning, ensuring long-term sustainability.
  • External Customers and Internal Clients: The recommendations address the needs of both external stakeholders (students, alumni, donors) and internal stakeholders (faculty, staff, executives) by promoting a stable and supportive environment.
  • Competitors: By implementing these recommendations, the university can position itself as a leader in attracting and retaining top talent, enhancing its competitive advantage.
  • Attractiveness: The recommendations are expected to yield positive outcomes in terms of employee morale, retention, and organizational performance.

6. Conclusion

By implementing a comprehensive program that addresses the needs of executives facing career shocks, Fern Fort University can navigate this challenging situation and emerge stronger. The program will foster a culture of resilience, adaptability, and continuous learning, ensuring the university's long-term success.

7. Discussion

Alternatives:

  • Ignoring the issue: This would likely lead to further instability, decreased morale, and potential talent loss.
  • Providing only financial support: While necessary, financial support alone is insufficient to address the emotional and psychological impact of career shocks.

Risks:

  • Resistance to change: Employees may resist the proposed changes, requiring effective communication and engagement strategies.
  • Cost of implementation: The program may require significant investment, necessitating careful budget planning and resource allocation.

Key Assumptions:

  • The university leadership is committed to implementing the recommendations.
  • Employees are willing to embrace the proposed changes.
  • The university has the necessary resources to support the program.

8. Next Steps

  • Develop a detailed implementation plan: Outline specific timelines, roles, and responsibilities for each phase of the program.
  • Secure funding: Allocate resources for the program's implementation, including coaching, training, and support services.
  • Communicate the plan: Clearly communicate the program's objectives, benefits, and implementation process to all stakeholders.
  • Monitor progress: Regularly track the program's effectiveness and make adjustments as needed.

By taking these steps, Fern Fort University can effectively address the leadership crisis and create a more resilient and adaptable organization for the future.

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Case Description

This case is a set of five vignettes describing career shocks experienced by managers. The stories behind the vignettes were presented by respective protagonists to an executive coach immediately after experiencing a career shock. They can be used for discussion of the topic of career shocks or as exercises in executive coaching or career counseling.

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