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Harvard Case - Xanadu on Broadway

"Xanadu on Broadway" Harvard business case study is written by Anita Elberse. It deals with the challenges in the field of Marketing. The case study is 8 page(s) long and it was first published on : Dec 20, 2007

At Fern Fort University, we recommend Xanadu implement a comprehensive marketing strategy focused on leveraging its unique brand positioning, targeted audience engagement, and innovative digital marketing tactics. This strategy will involve a multi-pronged approach encompassing brand building, targeted advertising, social media engagement, and strategic partnerships.

2. Background

Xanadu, a new musical based on the 1980 film, is facing the challenge of attracting a diverse audience to its Broadway debut. The production boasts a star-studded cast, a captivating soundtrack, and a unique blend of roller skating, Greek mythology, and 80s nostalgia. However, the team needs to overcome the perception that the show is only for die-hard fans of the original film or those seeking a purely nostalgic experience.

The main protagonists of the case study are:

  • The producers: Responsible for the financial success of the show and ultimately making the key decisions regarding marketing and branding.
  • The creative team: Focused on artistic excellence and ensuring the show's quality.
  • The marketing team: Tasked with creating and implementing a strategy to reach the target audience and generate ticket sales.

3. Analysis of the Case Study

To analyze Xanadu's situation, we will employ a framework that considers both internal and external factors:

Internal Analysis:

  • Strengths:
    • Strong brand recognition due to the iconic film.
    • Star-studded cast with potential for high media attention.
    • Unique and engaging musical score.
    • Potential for viral marketing through social media.
  • Weaknesses:
    • Limited appeal to a broader audience beyond fans of the film.
    • Potential for negative reviews from critics who may not appreciate the campy style.
    • Limited budget for marketing compared to other Broadway productions.

External Analysis:

  • Opportunities:
    • Growing interest in nostalgia and 80s culture.
    • Increasing popularity of Broadway musicals.
    • Potential for partnerships with other brands and organizations.
    • Leverage digital marketing platforms for targeted advertising and engagement.
  • Threats:
    • Intense competition in the Broadway market.
    • Negative reviews and word-of-mouth could damage the show's reputation.
    • Economic downturn could impact ticket sales.

SWOT Analysis: This analysis highlights the need for a marketing strategy that capitalizes on Xanadu's strengths, addresses its weaknesses, seizes opportunities, and mitigates threats.

4. Recommendations

Xanadu should implement the following recommendations to achieve its marketing objectives:

1. Redefine Brand Positioning:

  • Target Market Segmentation: Identify and segment the target audience beyond just fans of the film. This could include:
    • Nostalgia Seekers: Individuals who enjoy 80s music and culture.
    • Musical Enthusiasts: Those who appreciate catchy tunes and strong performances.
    • Family Audiences: Appealing to families with children who enjoy musicals and roller skating.
  • Brand Positioning: Reposition Xanadu as a fun, energetic, and inclusive musical experience, emphasizing its unique blend of humor, spectacle, and musicality.
  • Value Proposition: Clearly articulate the value proposition for each target segment, highlighting the unique benefits they will receive from attending the show.

2. Implement a Multi-Channel Marketing Strategy:

  • Digital Marketing: Leverage digital platforms for targeted advertising, content marketing, social media engagement, and online ticket sales.
    • Social Media: Create engaging content across platforms like Instagram, TikTok, and Facebook, showcasing behind-the-scenes footage, cast interviews, and musical snippets.
    • Influencer Marketing: Partner with relevant influencers who align with the show's target audience to promote Xanadu.
    • Search Engine Optimization (SEO): Optimize the show's website and online presence for relevant keywords to increase visibility in search results.
  • Traditional Marketing:
    • Public Relations: Secure media coverage through press releases, interviews, and reviews.
    • Advertising: Utilize targeted advertising campaigns in print, radio, and television to reach the identified target segments.
    • Partnerships: Collaborate with relevant organizations, such as roller skating rinks, music venues, and community groups, to promote the show and reach new audiences.

3. Leverage the Power of Social Media:

  • Community Building: Create a strong online community by encouraging audience interaction, hosting contests, and responding to comments and questions.
  • User-Generated Content: Encourage fans to share their experiences through social media, creating a buzz and building organic reach.
  • Live Streaming: Utilize live streaming platforms to offer behind-the-scenes glimpses, rehearsals, and Q&A sessions with the cast and crew.

4. Implement a Data-Driven Approach:

  • Marketing Analytics: Track the performance of marketing campaigns across all channels to identify what works best and optimize future efforts.
  • Customer Relationship Management (CRM): Utilize a CRM system to collect and analyze customer data, personalize marketing messages, and build stronger relationships.

5. Basis of Recommendations

These recommendations are based on the following considerations:

  1. Core Competencies and Consistency with Mission: The recommendations align with Xanadu's core competency of producing high-quality entertainment while leveraging its existing brand recognition and unique selling proposition.
  2. External Customers and Internal Clients: The strategy considers the needs of both external customers (the target audience) and internal clients (the producers, creative team, and marketing team).
  3. Competitors: The recommendations address the intense competition in the Broadway market by focusing on differentiation, targeted marketing, and innovative digital strategies.
  4. Attractiveness: The recommendations are expected to generate a positive return on investment (ROI) by increasing ticket sales, brand awareness, and customer engagement.

6. Conclusion

By implementing a comprehensive marketing strategy that leverages its unique brand positioning, targeted audience engagement, and innovative digital marketing tactics, Xanadu can achieve its marketing objectives of attracting a diverse audience and generating ticket sales.

7. Discussion

Alternatives:

  • Focusing solely on nostalgia: While appealing to die-hard fans, this approach risks alienating other potential audience segments.
  • Ignoring digital marketing: This would limit the show's reach and engagement with the target audience.

Risks:

  • Negative reviews: Negative reviews could damage the show's reputation and impact ticket sales.
  • Limited budget: Insufficient budget could hinder the implementation of the recommended marketing strategies.

Key Assumptions:

  • The show's quality will meet audience expectations.
  • The marketing team will have the resources and expertise to implement the recommended strategies effectively.
  • The target audience will respond positively to the marketing messages and initiatives.

8. Next Steps

  • Develop a detailed marketing plan: Outline specific marketing objectives, target audience segments, marketing channels, budget allocation, and key performance indicators (KPIs).
  • Implement the recommended strategies: Execute the marketing plan across all channels, monitoring performance and making adjustments as needed.
  • Continuously evaluate and optimize: Regularly analyze marketing data to identify areas for improvement and refine the strategy over time.

By following these recommendations, Xanadu can ensure a successful Broadway debut and establish itself as a must-see musical experience for a wide range of audiences.

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Case Description

Can one of Hollywood's biggest flops magically turn into a Broadway hit? Xanadu, an adaptation of a 1980 Olivia Newton-John roller-disco film described by one critic as "the epic failure to end all epic failures," opened on Broadway in July 2007. Producer Rob Ahrens, the driving power behind the resurrection, anxiously awaited the verdict of audience members. Was the choice to produce Xanadu the Broadway musical the right choice?

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