Free Wrigley's Eclipse Gum: Managing Brand Adolescence Case Study Solution | Assignment Help

Harvard Case - Wrigley's Eclipse Gum: Managing Brand Adolescence

"Wrigley's Eclipse Gum: Managing Brand Adolescence" Harvard business case study is written by Angela Y. Lee, Greg Merkley, Bob Bailey. It deals with the challenges in the field of Marketing. The case study is 13 page(s) long and it was first published on : Mar 12, 2015

At Fern Fort University, we recommend Wrigley's implement a multi-pronged strategy to manage Eclipse's brand adolescence, focusing on revitalizing its core target market while expanding into new segments. This includes a comprehensive brand refresh, targeted marketing campaigns, and product innovation to address evolving consumer preferences and market trends.

2. Background

The case study focuses on Wrigley's Eclipse gum, a brand that initially targeted young adults but faced declining sales due to a perceived lack of innovation and waning appeal. The brand's core target market had aged, and newer generations were less interested in traditional chewing gum. Wrigley's faced the challenge of re-energizing Eclipse while navigating a competitive chewing gum market dominated by brands like Trident and Extra.

3. Analysis of the Case Study

Strategic Framework: We will utilize a combination of frameworks for our analysis:

  • SWOT Analysis: This will help identify Eclipse's strengths, weaknesses, opportunities, and threats.
  • PESTEL Analysis: This will assess the political, economic, social, technological, environmental, and legal factors impacting the chewing gum market.
  • Consumer Behavior Analysis: Understanding the evolving preferences of target audiences is crucial for brand revitalization.
  • Competitive Analysis: Assessing competitors' strategies and positioning will inform Eclipse's own competitive advantage.

Key Findings:

  • Strengths: Strong brand recognition, established distribution channels, and a loyal customer base.
  • Weaknesses: Perceived lack of innovation, outdated brand image, and declining sales.
  • Opportunities: Emerging trends in natural ingredients, functional gum benefits, and digital marketing channels.
  • Threats: Competition from other gum brands, rising sugar taxes, and changing consumer preferences.

PESTEL Analysis:

  • Political: Sugar taxes and regulations impact pricing and product development.
  • Economic: Recessions and economic downturns affect consumer spending on discretionary items like chewing gum.
  • Social: Health consciousness and concerns about sugar intake influence consumer choices.
  • Technological: Digital marketing and social media offer new avenues for reaching target audiences.
  • Environmental: Sustainability and ethical sourcing are increasingly important to consumers.
  • Legal: Food safety regulations and labeling requirements impact product development.

Consumer Behavior Analysis:

  • Core Target Market: Young adults, aged 18-24, are increasingly health-conscious and seek functional benefits from chewing gum.
  • New Target Markets: Exploring new segments like health-conscious consumers, active individuals, and environmentally conscious consumers.

Competitive Analysis:

  • Key Competitors: Trident, Extra, and other brands are actively innovating with new flavors, functional benefits, and packaging.
  • Competitive Advantages: Eclipse can leverage its established brand equity, focus on natural ingredients, and develop unique product offerings.

4. Recommendations

1. Brand Refresh:

  • Reimagine the Brand Image: Modernize the logo, packaging, and advertising to appeal to younger generations.
  • Emphasize Natural Ingredients: Highlight the use of natural flavors and sweeteners to appeal to health-conscious consumers.
  • Develop a Clear Brand Positioning: Position Eclipse as a 'naturally delicious' and 'functional' gum option.

2. Targeted Marketing Campaigns:

  • Digital Marketing: Utilize social media, influencer marketing, and online advertising to reach target audiences.
  • Content Marketing: Create engaging content that showcases the benefits of Eclipse gum and promotes its natural ingredients.
  • Experiential Marketing: Host events and activations that engage consumers and create memorable experiences.

3. Product Innovation:

  • Functional Gum: Develop new gum flavors with functional benefits, such as sugar-free options, whitening properties, or breath freshening ingredients.
  • Sustainable Packaging: Explore eco-friendly packaging options to appeal to environmentally conscious consumers.
  • Limited Edition Flavors: Introduce seasonal or limited-edition flavors to generate excitement and drive sales.

4. Pricing Strategy:

  • Competitive Pricing: Align pricing with competitors while considering the value proposition of natural ingredients and functional benefits.
  • Promotional Offers: Utilize discounts, bundles, and loyalty programs to incentivize purchase.

5. Distribution Channels:

  • Expand Online Presence: Increase online sales through e-commerce platforms and partnerships with online retailers.
  • Strategic Partnerships: Collaborate with fitness studios, health food stores, and other relevant businesses to expand distribution.

5. Basis of Recommendations

These recommendations align with Wrigley's core competencies in brand management, product development, and distribution. They address the evolving needs of external customers and internal clients by focusing on innovation, natural ingredients, and digital marketing. They also consider competitors' strategies and position Eclipse as a differentiated and appealing option. The recommendations are based on quantitative measures, such as market research data, consumer insights, and competitor analysis. Assumptions include the continued growth of the chewing gum market, the increasing demand for natural ingredients, and the effectiveness of digital marketing strategies.

6. Conclusion

By implementing a comprehensive brand revitalization strategy, Wrigley's can effectively manage Eclipse's brand adolescence and achieve sustainable growth. The combination of a refreshed brand image, targeted marketing campaigns, product innovation, and strategic distribution will appeal to both existing and new target markets, ensuring the brand's continued relevance and success.

7. Discussion

Alternative strategies include focusing solely on the core target market or pursuing a complete brand overhaul. However, these options carry risks, such as alienating existing customers or incurring significant costs. The recommended strategy balances risk and reward, allowing for gradual evolution and expansion while maintaining brand equity. Key assumptions include the success of digital marketing campaigns, the positive reception of new product offerings, and the continued relevance of natural ingredients in consumer preferences.

8. Next Steps

  • Phase 1 (Months 1-6): Conduct market research, develop a brand refresh strategy, and launch a digital marketing campaign.
  • Phase 2 (Months 7-12): Introduce new product offerings with functional benefits and expand distribution channels.
  • Phase 3 (Months 13-18): Monitor market response, refine marketing strategies, and explore new target markets.

By implementing these steps, Wrigley's can successfully manage Eclipse's brand adolescence and position it for long-term success in the evolving chewing gum market.

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Case Description

Wrigley launched Eclipse gum in August 1999. In early 2000, Paul Chibe became senior marketing manager for Wrigley's breath freshening portfolio, which included Eclipse. With the disappointing first-year performance of the brand, Chibe needed to take action to turn Eclipse around. His task was to use the opinions from other Wrigley executives and from marketing research data to decide if Eclipse could be turned around or if it should be abandoned.

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