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Harvard Case - Tirupati Oils: Launching a Rice Bran Oil in India during the Covid19 pandemic

"Tirupati Oils: Launching a Rice Bran Oil in India during the Covid19 pandemic" Harvard business case study is written by Amit Karna, Rajat Sharma, Disha Shah. It deals with the challenges in the field of Marketing. The case study is 25 page(s) long and it was first published on : Jul 17, 2023

At Fern Fort University, we recommend Tirupati Oils adopt a multi-pronged strategy to launch its rice bran oil in India during the COVID-19 pandemic. This strategy will focus on leveraging the health benefits of rice bran oil, building a strong brand identity, and employing innovative marketing tactics to reach target consumers.

2. Background

Tirupati Oils, a leading edible oil company in India, is considering launching a new rice bran oil product during the COVID-19 pandemic. The company recognizes the growing consumer demand for healthier cooking oils and the unique health benefits of rice bran oil, which is rich in antioxidants, vitamin E, and other nutrients. However, the pandemic has created a challenging environment with increased competition, consumer uncertainty, and a shift in consumer behavior.

The main protagonists are the Tirupati Oils management team, who are tasked with deciding whether to launch the new product and, if so, how to do it effectively.

3. Analysis of the Case Study

To analyze the case, we will utilize the following frameworks:

SWOT Analysis:

  • Strengths: Tirupati Oils has a strong brand reputation, established distribution channels, and a loyal customer base. The company also has experience in the edible oil market and possesses the resources to invest in marketing and product development.
  • Weaknesses: The company lacks experience in the rice bran oil market, and the product may face initial challenges in gaining consumer acceptance.
  • Opportunities: The rising demand for healthier cooking oils, the unique health benefits of rice bran oil, and the potential for a new market segment present significant opportunities.
  • Threats: The competitive landscape is crowded, with established players like Fortune and Sundrop already offering rice bran oil options. The pandemic has also created economic uncertainty and may impact consumer spending.

PESTEL Analysis:

  • Political: The Indian government is promoting the consumption of healthier oils, which can benefit Tirupati Oils.
  • Economic: The pandemic has impacted consumer spending, but the demand for health-conscious products remains strong.
  • Social: Consumers are increasingly aware of the health benefits of rice bran oil and are seeking healthier alternatives.
  • Technological: The company can leverage technology for marketing and distribution, including online platforms and digital marketing.
  • Environmental: Sustainability is becoming increasingly important, and Tirupati Oils can position its rice bran oil as an environmentally friendly option.
  • Legal: The company must comply with regulations regarding food safety and labeling.

Marketing Mix (4Ps):

  • Product: Tirupati Oils should focus on highlighting the unique health benefits of rice bran oil and position it as a premium, healthy cooking oil.
  • Price: The pricing strategy should be competitive but also reflect the premium quality and health benefits of the product.
  • Place: The company should leverage its existing distribution channels and explore new avenues like online platforms and partnerships with retailers.
  • Promotion: A multi-channel marketing approach is essential, including digital marketing, traditional media, and influencer marketing.

Consumer Behavior Analysis:

  • The target market for rice bran oil is health-conscious consumers who are willing to pay a premium for a healthier product.
  • Consumers are increasingly influenced by online reviews, social media, and influencer recommendations.
  • The pandemic has accelerated the shift towards online shopping and digital consumption.

Competitive Analysis:

  • The main competitors are established players like Fortune and Sundrop, which already offer rice bran oil options.
  • Tirupati Oils needs to differentiate its product by emphasizing its unique selling propositions, such as its source, processing method, or specific health benefits.

4. Recommendations

Tirupati Oils should adopt a multi-pronged strategy to launch its rice bran oil product during the COVID-19 pandemic:

1. Product Development and Positioning:

  • Product Innovation: Develop a high-quality rice bran oil with unique features, such as a specific blend of nutrients or a special processing method.
  • Product Positioning: Position the rice bran oil as a premium, healthy cooking oil that offers distinct health benefits. Emphasize the benefits of rice bran oil, such as its antioxidant content, vitamin E, and heart-healthy properties.
  • Product Packaging: Create attractive and informative packaging that highlights the product's key features and benefits.

2. Marketing Strategy:

  • Target Market Segmentation: Identify and segment the target market based on demographics, health consciousness, and purchasing behavior.
  • Branding: Develop a strong brand identity that resonates with the target market. The brand should be associated with health, quality, and trust.
  • Marketing Communications: Utilize a multi-channel marketing approach, including:
    • Digital Marketing: Leverage social media, search engine optimization (SEO), search engine marketing (SEM), and online advertising to reach target consumers.
    • Traditional Media: Utilize print media, television, and radio to reach a wider audience.
    • Influencer Marketing: Partner with health and wellness influencers to promote the product and its benefits.
    • Content Marketing: Create informative and engaging content about the health benefits of rice bran oil, cooking tips, and recipes.
  • Public Relations: Engage in public relations activities to generate positive media coverage and build brand awareness.
  • Customer Relationship Management (CRM): Implement a CRM system to track customer interactions, gather feedback, and personalize marketing efforts.

3. Pricing Strategy:

  • Value-Based Pricing: Price the product based on its perceived value and health benefits.
  • Competitive Pricing: Analyze competitor pricing and position the product competitively.
  • Promotional Pricing: Offer introductory discounts and special promotions to attract new customers.

4. Distribution Strategy:

  • Leverage Existing Channels: Utilize Tirupati Oils' existing distribution network to reach existing customers.
  • Expand Online Presence: Create an online store and partner with e-commerce platforms to reach a wider audience.
  • Retail Partnerships: Collaborate with supermarkets, grocery stores, and health food stores to expand distribution.

5. Innovation and Technology:

  • AI and Machine Learning: Utilize AI and machine learning to analyze customer data and optimize marketing campaigns.
  • Technology-Enabled Marketing: Leverage technology for targeted advertising, personalized content, and customer engagement.

5. Basis of Recommendations

These recommendations are based on a thorough analysis of the case study, considering the following:

  • Core Competencies and Consistency with Mission: The recommendations align with Tirupati Oils' core competencies in the edible oil market and its mission to provide high-quality products to its customers.
  • External Customers and Internal Clients: The recommendations address the needs of external customers, who are seeking healthier cooking options, and internal clients, who are seeking to expand the company's product portfolio and market share.
  • Competitors: The recommendations consider the competitive landscape and aim to differentiate Tirupati Oils' rice bran oil from existing offerings.
  • Attractiveness ' Quantitative Measures: While specific financial projections are not provided in the case study, the recommendations are expected to contribute to increased revenue, market share, and profitability.

6. Conclusion

By implementing a multi-pronged strategy that leverages the health benefits of rice bran oil, builds a strong brand identity, and employs innovative marketing tactics, Tirupati Oils can successfully launch its new product and capture a significant share of the growing market for healthier cooking oils in India.

7. Discussion

Alternatives not Selected:

  • Focus solely on traditional marketing: This approach may not be effective in reaching the target market, which is increasingly digitally savvy.
  • Launch the product without a clear brand strategy: This could lead to confusion and difficulty in differentiating the product from competitors.
  • Ignore the competitive landscape: Failing to analyze and address the competitive landscape could result in market failure.

Risks and Key Assumptions:

  • Consumer acceptance: The success of the launch depends on consumer acceptance of the product and its price point.
  • Competition: The competitive landscape is dynamic, and new competitors may emerge.
  • Economic conditions: The pandemic may continue to impact consumer spending and economic growth.

8. Next Steps

  • Develop a detailed marketing plan: This plan should outline the target market, marketing objectives, budget, and timeline.
  • Conduct market research: Conduct thorough market research to validate the target market and gather insights into consumer preferences.
  • Develop a brand strategy: Create a strong brand identity and messaging that resonates with the target market.
  • Launch the product: Implement the marketing plan and launch the product in a phased approach.
  • Monitor and evaluate results: Regularly monitor the product's performance and adjust the marketing strategy as needed.

By following these steps, Tirupati Oils can successfully launch its rice bran oil product and capitalize on the growing demand for healthier cooking options in India.

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Case Description

The case outlines how the strategy for launching rice bran oil, a less consumed edible oil, was modified with the onset of the Covid-19 pandemic. Tirupati oil by NK Proteins is one of the top 3 edible oils sold in Gujarat. Three months before the launch of the rice bran oil, the director passed away. With pandemic restrictions still in force, there was a change in the management with the next generation taking over. Amidst this chaos, the rice bran oil was launched. Within a year of its launch, it became the market leader in Gujarat. To achieve this goal, the company did three things differently from the competition. First, it focused on affordability and marketed it to the masses unlike their competitors who portrayed it as a premium product for a niche customer base. Second, they weighed on their huge distribution network and created a push product by directly supplying rice bran oil to the distributors rather than going through the traditional via the traders, and third, they positioned the oil as an immunity booster vis-à-vis the heart-healthy positioning adopted by other players. After this successful launch, the next plan of action was to professionalise NK Proteins from its traditional way of working. The new MD, Priyam Patel, felt that this was the only way to expand the business and take it to the next level. But would the personnel working with the company since before Priyam was born be receptive towards the change? Furthermore, the nearest competitor, Fortune, was looking to gain lost ground and thus posed a new challenge. Tirupati had always positioned its product as a healthy and immunity booster oil. With other competitors also highlighting the health benefits of their oil, Tirupati needed to strengthen its competitive positioning. Could a consumer survey provide them insights to evaluate their positioning strategy?

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