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Harvard Case - Selling Sketches - The Case of Artistically Yours (A)

"Selling Sketches - The Case of Artistically Yours (A)" Harvard business case study is written by Sanjeev Tripathi. It deals with the challenges in the field of Marketing. The case study is 16 page(s) long and it was first published on : Mar 11, 2016

At Fern Fort University, we recommend Artistically Yours (AY) embark on a comprehensive strategy to leverage its unique artistic talent and digital capabilities to become a leading provider of personalized, high-quality art experiences. This strategy involves a multi-faceted approach focused on building a strong brand identity, expanding its digital presence, and implementing a targeted marketing strategy to reach its ideal customer segments.

2. Background

Artistically Yours is a start-up founded by two artists, Sarah and Emily, who leverage their artistic skills and digital expertise to create personalized sketches for clients. They offer a variety of services, including portrait sketches, pet portraits, and custom illustrations. Their business model relies on online platforms like Etsy and Instagram to reach customers and generate sales.

The case study highlights the challenges faced by AY in scaling their business. They struggle with limited resources, competition from established players, and the need to build a strong brand identity to attract new customers.

3. Analysis of the Case Study

SWOT Analysis:

Strengths:

  • Unique Value Proposition: AY offers personalized, high-quality art experiences that cater to individual preferences.
  • Digital Savvy: The founders possess strong digital marketing skills and utilize online platforms effectively.
  • Passion and Creativity: Sarah and Emily's passion for art and their dedication to customer satisfaction are evident.

Weaknesses:

  • Limited Resources: AY faces financial constraints, limiting their marketing and growth potential.
  • Lack of Brand Awareness: Limited marketing efforts have resulted in low brand recognition and customer acquisition.
  • Scalability Challenges: The current business model struggles to handle increased demand and maintain quality.

Opportunities:

  • Growing Market: The demand for personalized art experiences is increasing, driven by the desire for unique and meaningful gifts.
  • Digital Marketing Expansion: Leveraging social media, influencer marketing, and targeted advertising can reach a wider audience.
  • Product Diversification: Expanding product offerings beyond sketches, such as digital art prints or personalized merchandise, can increase revenue streams.

Threats:

  • Competition: Established art companies and online platforms pose significant competition.
  • Evolving Technology: Emerging technologies like AI-powered art generation could disrupt the market.
  • Economic Fluctuations: Economic downturns could impact consumer spending on non-essential items like art.

Market Segmentation:

AY should focus on the following target markets:

  • Gifting Market: Individuals seeking unique and personalized gifts for special occasions.
  • Art Enthusiasts: Individuals who appreciate original artwork and are willing to invest in personalized pieces.
  • Pet Owners: Individuals seeking personalized portraits of their beloved pets.

Brand Positioning:

AY should position itself as a provider of high-quality, personalized art experiences that capture the essence of its customers' stories and emotions.

Consumer Behavior Analysis:

  • Emotional Connection: Customers seek art that evokes emotions and personal memories.
  • Uniqueness and Personalization: Customers value personalized artwork that reflects their individual tastes and preferences.
  • Convenience and Accessibility: Customers prefer online platforms for easy access and purchasing.

4. Recommendations

Phase 1: Building a Strong Brand Identity (6 Months)

  • Develop a Compelling Brand Story: Craft a narrative that highlights AY's unique value proposition, artistic vision, and commitment to customer satisfaction.
  • Refine Brand Identity: Develop a consistent brand identity across all platforms, including logo, color palette, and messaging.
  • Create High-Quality Content: Produce engaging content showcasing AY's artistic skills and customer stories.
  • Optimize Online Presence: Improve website design and user experience, ensuring a seamless online purchase process.

Phase 2: Expanding Digital Presence (12 Months)

  • Social Media Marketing: Develop a strategic social media presence on platforms like Instagram, Facebook, and Pinterest, engaging with target audiences and showcasing AY's work.
  • Influencer Marketing: Partner with relevant influencers to reach a wider audience and generate brand awareness.
  • Paid Advertising: Utilize targeted advertising campaigns on social media and search engines to reach specific customer segments.
  • Email Marketing: Build an email list and nurture customer relationships through personalized email campaigns.

Phase 3: Implementing Targeted Marketing Strategies (18 Months)

  • Content Marketing: Create valuable and informative content, such as blog posts, articles, and tutorials, to attract and engage target audiences.
  • SEO Optimization: Optimize website for search engines to improve organic visibility and drive traffic.
  • Customer Relationship Management (CRM): Implement a CRM system to track customer interactions, personalize communications, and build long-term relationships.
  • Product Development: Explore new product offerings, such as digital art prints, personalized merchandise, or limited-edition collections, to cater to diverse customer needs.

5. Basis of Recommendations

These recommendations consider:

  • Core Competencies: Leveraging AY's artistic talent and digital expertise to create a unique and scalable business.
  • External Customers: Targeting specific customer segments with personalized art experiences that resonate with their needs and preferences.
  • Competitors: Differentiating AY from competitors through a strong brand identity, unique product offerings, and targeted marketing strategies.
  • Attractiveness: The recommendations are expected to increase brand awareness, customer acquisition, and revenue growth, leading to long-term profitability.

Assumptions:

  • The demand for personalized art experiences will continue to grow.
  • AY will be able to secure funding to support its growth initiatives.
  • The founders will be able to effectively implement the recommended strategies.

6. Conclusion

By implementing a comprehensive strategy focused on brand building, digital expansion, and targeted marketing, Artistically Yours can establish itself as a leading provider of personalized art experiences. This strategy will enable AY to capitalize on the growing market for unique and meaningful gifts, attract a wider audience, and achieve sustainable growth.

7. Discussion

Alternative Options:

  • Focus solely on organic growth: This approach would rely on word-of-mouth marketing and limited online presence, potentially limiting growth potential.
  • Partner with established art retailers: This option could provide access to a wider audience but may require significant concessions and compromise on brand control.

Risks:

  • Competition: Established players may aggressively compete for market share.
  • Technology disruption: Emerging technologies could disrupt the market and render AY's services obsolete.
  • Execution challenges: Implementing the recommended strategies effectively requires significant effort and may face internal challenges.

Key Assumptions:

  • The demand for personalized art experiences will continue to grow.
  • AY will be able to secure funding to support its growth initiatives.
  • The founders will be able to effectively implement the recommended strategies.

8. Next Steps

Timeline:

  • Month 1-3: Develop brand story, refine brand identity, and create high-quality content.
  • Month 4-6: Launch website redesign and optimize online presence.
  • Month 7-12: Implement social media marketing strategy, engage with influencers, and launch targeted advertising campaigns.
  • Month 13-18: Develop content marketing strategy, optimize SEO, implement CRM system, and explore new product offerings.

Key Milestones:

  • Increase website traffic by 50% within 6 months.
  • Grow social media following by 200% within 12 months.
  • Increase revenue by 30% within 18 months.

By focusing on these key milestones and consistently implementing the recommended strategies, Artistically Yours can achieve its goals and become a successful player in the personalized art market.

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Case Description

Ramesh is the founder of a startup 'Artistically Yours'. Ramesh wants the company to become a market place which brings together artists who can sketch a portrait and consumers who want to get a portrait sketched. Ramesh along with his friend Vijay has conducted an exploratory research and now wants to conduct a confirmatory research. The case discusses how they use the insights from the exploratory research to prepare a questionnaire for conducting a confirmatory research. The case can be used to discuss different exploratory research techniques, how to interpret the findings of exploratory research and questionnaire construction.

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