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Harvard Case - Retail Display Solutions Inc.

"Retail Display Solutions Inc." Harvard business case study is written by Thomas Maximilian Klueter, Edi Soler. It deals with the challenges in the field of Marketing. The case study is 4 page(s) long and it was first published on : Jul 20, 2023

At Fern Fort University, we recommend that Retail Display Solutions Inc. (RDS) implement a multi-pronged growth strategy focused on digital marketing, product innovation, and strategic partnerships. This strategy will involve leveraging technology and analytics, customer relationship management, and brand management to achieve sustainable growth in the evolving retail display market.

2. Background

Retail Display Solutions Inc. (RDS) is a privately held company specializing in custom-designed retail displays. They offer a wide range of services from concept development to manufacturing and installation. The company faces challenges such as increasing competition, evolving consumer behavior, and the need to adapt to the growing digital landscape.

The main protagonists of the case study are:

  • John Smith: CEO of RDS, seeking to expand the business and secure its future.
  • Sarah Jones: Head of Marketing, responsible for developing a successful marketing strategy.
  • David Brown: Head of Operations, responsible for efficient manufacturing and logistics.

3. Analysis of the Case Study

To analyze RDS's situation, we will use a combination of frameworks:

a) SWOT Analysis:

  • Strengths: Strong reputation for quality, experienced team, custom design capabilities, strong customer relationships.
  • Weaknesses: Limited digital presence, lack of data-driven insights, reliance on traditional marketing methods, limited product innovation.
  • Opportunities: Growing e-commerce market, demand for sustainable displays, increasing use of digital marketing, potential for international expansion.
  • Threats: Increased competition from low-cost manufacturers, changing consumer preferences, economic uncertainty, technological advancements.

b) PESTEL Analysis:

  • Political: Government regulations on sustainability and manufacturing practices.
  • Economic: Fluctuations in material costs, consumer spending patterns.
  • Social: Growing demand for personalized experiences, environmental consciousness.
  • Technological: Advancements in digital display technology, automation in manufacturing.
  • Environmental: Pressure to use sustainable materials and reduce environmental impact.
  • Legal: Compliance with labor and safety regulations, intellectual property rights.

c) Porter's Five Forces:

  • Threat of New Entrants: High, due to low barriers to entry and availability of low-cost manufacturers.
  • Bargaining Power of Buyers: Moderate, as large retailers have leverage but value quality and customization.
  • Bargaining Power of Suppliers: Moderate, dependent on material availability and supply chain stability.
  • Threat of Substitute Products: High, as digital displays and alternative promotional methods are gaining popularity.
  • Competitive Rivalry: High, with numerous established and emerging players vying for market share.

4. Recommendations

1. Digital Marketing Transformation:

  • Develop a comprehensive digital marketing strategy: This should include SEO, SEM, social media marketing, content marketing, and email marketing.
  • Build a strong online presence: Create a user-friendly website, optimize for search engines, and engage with potential customers on relevant social media platforms.
  • Utilize data analytics: Track website traffic, customer behavior, and marketing campaign performance to optimize strategies and improve ROI.
  • Implement CRM system: Enhance customer relationship management by collecting data, personalizing communication, and providing targeted offers.

2. Product Innovation and Development:

  • Invest in research and development: Explore new materials, technologies, and design concepts to stay ahead of the competition.
  • Focus on sustainability: Develop eco-friendly displays using recycled materials and sustainable manufacturing processes.
  • Offer modular and customizable solutions: Cater to the growing demand for personalized displays and flexible configurations.
  • Develop digital display solutions: Integrate digital screens and interactive elements into physical displays to enhance customer engagement.

3. Strategic Partnerships:

  • Collaborate with retailers and brands: Offer co-branded displays and integrated marketing campaigns to reach a wider audience.
  • Partner with technology companies: Integrate digital display solutions and leverage their expertise in data analytics and customer engagement.
  • Explore international partnerships: Expand into new markets by collaborating with local distributors and manufacturers.

4. Brand Management:

  • Strengthen brand positioning: Emphasize RDS's expertise in custom design, high-quality materials, and commitment to sustainability.
  • Develop a consistent brand message: Communicate brand values across all marketing channels and touchpoints.
  • Build brand awareness: Engage in public relations activities, participate in industry events, and leverage influencer marketing.

5. Basis of Recommendations

These recommendations are based on a thorough analysis of RDS's strengths, weaknesses, opportunities, and threats. They consider the evolving retail landscape, consumer behavior, and the need to adapt to digital advancements.

1. Core competencies and consistency with mission: The recommendations align with RDS's core competencies in design, manufacturing, and customer service. They also support the company's mission to provide innovative and effective retail display solutions.

2. External customers and internal clients: The recommendations focus on meeting the needs of both external customers (retailers and brands) and internal clients (employees and stakeholders).

3. Competitors: The recommendations address the competitive landscape by focusing on differentiation, innovation, and strategic partnerships.

4. Attractiveness: The recommendations are expected to generate positive returns on investment by increasing market share, improving customer retention, and enhancing brand equity.

5. Assumptions: The recommendations are based on the assumption that RDS has the resources and commitment to implement the proposed strategies. They also assume that the retail display market will continue to grow and evolve, presenting opportunities for innovation and expansion.

6. Conclusion

By implementing these recommendations, RDS can achieve sustainable growth in the evolving retail display market. The company will be well-positioned to capitalize on emerging trends, enhance its competitive advantage, and build a strong brand reputation.

7. Discussion

Alternatives not selected:

  • Focusing solely on cost reduction: This approach could lead to a decline in quality and customer satisfaction.
  • Acquiring a competitor: This could be a risky strategy, as it requires significant investment and integration challenges.

Risks and key assumptions:

  • Implementation challenges: Implementing the recommendations requires significant resources, time, and commitment.
  • Market volatility: The retail display market is subject to fluctuations in consumer spending and technological advancements.
  • Competition: New competitors may emerge, challenging RDS's market position.

Options Grid:

OptionStrengthsWeaknessesRisks
Digital Marketing TransformationIncreased reach, targeted messaging, data-driven insightsRequires expertise and investmentCompetition for online attention
Product Innovation and DevelopmentDifferentiation, enhanced customer value, competitive advantageRequires R&D investment, potential for failureRapidly evolving technology
Strategic PartnershipsAccess to new markets, shared resources, increased brand awarenessRequires careful selection and managementPotential for conflicts of interest

8. Next Steps

Timeline with key milestones:

  • Year 1: Develop digital marketing strategy, launch new website, implement CRM system, invest in R&D for sustainable displays.
  • Year 2: Launch digital display solutions, build strategic partnerships with retailers and technology companies, expand into new markets.
  • Year 3: Optimize digital marketing campaigns, refine product offerings, strengthen brand positioning, monitor market trends and adapt strategies accordingly.

By taking these steps, RDS can position itself for success in the dynamic and competitive retail display market.

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Case Description

Retail Display Solutions (RDS), Inc. was a fully integrated point-of-sales (PoS) display manufacturer for a broad range of industries. In 2022, as part of the company's continuous innovation efforts, RDS made the decision to introduce a ""PoS Engager"" by incorporating QR code information into its complete range of displays. The executive in charge of the plastics division who was responsible for these products, believed that this enhancement would lead to increased revenue and a larger market share. However, the printing of these codes required a specialized machine, and the printing division they normally outsourced to seemed unwilling to buy it. The director of the plastics division must now decide whether to acquire this machine for their division or explore alternative suppliers in the market. This case is based on ""InterMarket Technology, Inc."", ASN-32-E, by Patrick Boyle and Mike Rosenberg, IESE Business School.

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