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Harvard Case - MilkMade Ice Cream: Running A Successful Crowdfunding Campaign

"MilkMade Ice Cream: Running A Successful Crowdfunding Campaign" Harvard business case study is written by Meghan Murray, Gosia Glinska. It deals with the challenges in the field of Marketing. The case study is 16 page(s) long and it was first published on : Apr 6, 2015

At Fern Fort University, we recommend MilkMade Ice Cream implement a comprehensive crowdfunding campaign strategy that leverages a strong brand narrative, targeted marketing efforts, and innovative reward tiers to achieve significant funding and build a dedicated customer base. This strategy will focus on building brand awareness, fostering community engagement, and ultimately, driving successful product launch and market penetration.

2. Background

MilkMade Ice Cream is a start-up ice cream company founded by two friends, Sarah and Emily, who are passionate about creating high-quality, artisanal ice cream using locally sourced ingredients. They are seeking $50,000 in funding through a crowdfunding campaign to launch their first product line and expand their operations.

The case study highlights the challenges faced by MilkMade in developing a successful crowdfunding campaign. They need to determine the best platform, set appropriate funding goals, design compelling reward tiers, and implement effective marketing strategies to attract potential investors. The case also explores the importance of building a strong brand identity and engaging with their target audience.

3. Analysis of the Case Study

Strategic Analysis:

  • SWOT Analysis:
    • Strengths: High-quality product, strong brand story, passionate founders, local sourcing, potential for growth in the artisanal ice cream market.
    • Weaknesses: Limited resources, lack of brand awareness, limited marketing experience, competition from established brands.
    • Opportunities: Growing demand for artisanal and locally sourced products, increasing popularity of crowdfunding, potential for online sales and expansion.
    • Threats: Economic downturn, competition from larger ice cream companies, changing consumer preferences.
  • PESTEL Analysis:
    • Political: Government regulations on food production and labeling.
    • Economic: Consumer spending patterns, economic growth, inflation.
    • Social: Growing interest in healthy and ethical food choices, increasing demand for local products.
    • Technological: E-commerce platforms, online marketing tools, social media platforms.
    • Environmental: Sustainability concerns, consumer demand for eco-friendly products.
    • Legal: Food safety regulations, labeling requirements.

Marketing Analysis:

  • Target Market: Health-conscious consumers, millennials and Gen Z, individuals interested in supporting local businesses, ice cream enthusiasts.
  • Market Segmentation: Segmentation based on demographics, psychographics, and lifestyle.
  • Brand Positioning: MilkMade should position itself as a premium, artisanal ice cream brand that prioritizes quality ingredients, local sourcing, and ethical practices.
  • Consumer Behavior Analysis: Understanding consumer preferences for ice cream, their willingness to support crowdfunding campaigns, and their online behavior.
  • Competitive Analysis: Identifying key competitors in the artisanal ice cream market, analyzing their pricing strategies, marketing tactics, and brand positioning.

Financial Analysis:

  • Pricing Strategy: MilkMade needs to determine a competitive pricing strategy that balances profitability with consumer affordability.
  • Cost Structure: Analyzing the cost of production, marketing, and distribution to ensure financial viability.
  • Funding Goals: Setting realistic funding goals based on projected expenses and potential returns.

Operational Analysis:

  • Product Development: Ensuring the quality and consistency of their ice cream product.
  • Manufacturing Processes: Optimizing production processes to meet demand and maintain quality.
  • Product Distribution: Developing a distribution strategy for reaching their target market.

4. Recommendations

1. Develop a Compelling Brand Narrative: MilkMade should create a strong brand narrative that highlights their commitment to quality, local sourcing, and ethical practices. This narrative should be communicated across all marketing materials and platforms.

2. Implement a Multi-Channel Marketing Strategy: MilkMade should leverage a mix of online and offline marketing channels to reach their target audience. This includes:* Social Media Marketing: Creating engaging content on platforms like Instagram, Facebook, and TikTok to build brand awareness and generate excitement.* Email Marketing: Building an email list to nurture relationships with potential investors and provide updates on the campaign.* Content Marketing: Creating blog posts, articles, and videos that showcase their brand story and product.* Influencer Marketing: Partnering with relevant influencers to promote their campaign and reach a wider audience.* Local Partnerships: Collaborating with local businesses and community organizations to increase visibility and generate buzz.

3. Design Innovative Reward Tiers: MilkMade should offer a variety of reward tiers that cater to different levels of investment and provide value to investors. This could include:* Early Bird Discounts: Offering discounts to early investors.* Exclusive Products: Providing limited-edition ice cream flavors or merchandise.* Experiences: Offering behind-the-scenes tours of their production facility or ice cream tastings.* Equity: Offering a small percentage of ownership in the company to larger investors.

4. Leverage Crowdfunding Platforms: MilkMade should carefully select a crowdfunding platform that aligns with their target audience and campaign goals. They should explore platforms like Kickstarter, Indiegogo, and GoFundMe to determine the best fit.

5. Track Campaign Performance and Make Adjustments: MilkMade should closely monitor the performance of their campaign, including website traffic, social media engagement, and funding progress. They should be prepared to make adjustments to their strategy based on data and feedback.

5. Basis of Recommendations

These recommendations are based on a thorough analysis of MilkMade's strengths, weaknesses, opportunities, and threats, as well as an understanding of the crowdfunding landscape and consumer behavior. The recommendations are designed to:

  • Core Competencies and Consistency with Mission: The recommendations align with MilkMade's core competencies in product development, brand storytelling, and community engagement.
  • External Customers and Internal Clients: The recommendations address the needs of potential investors and target customers while also considering the needs of the founders.
  • Competitors: The recommendations take into account the competitive landscape and aim to differentiate MilkMade from its competitors.
  • Attractiveness: The recommendations are designed to maximize the potential for success, including achieving funding goals, building brand awareness, and generating customer loyalty.

6. Conclusion

By implementing a comprehensive crowdfunding campaign strategy that leverages a strong brand narrative, targeted marketing efforts, and innovative reward tiers, MilkMade Ice Cream can successfully achieve its funding goals, build a dedicated customer base, and launch its first product line. This strategy will position MilkMade for long-term growth and success in the artisanal ice cream market.

7. Discussion

Alternatives:

  • Traditional Loan Financing: MilkMade could explore traditional loan financing options from banks or venture capitalists. However, this approach may require collateral and could come with higher interest rates.
  • Bootstrapping: MilkMade could attempt to bootstrap their business by relying on personal savings and reinvesting profits. However, this approach could limit growth potential and require a longer timeline.

Risks and Key Assumptions:

  • Market Demand: The success of the campaign depends on the demand for artisanal ice cream in the target market.
  • Competition: MilkMade will face competition from established ice cream brands and other artisanal ice cream makers.
  • Crowdfunding Platform Performance: The performance of the chosen crowdfunding platform could impact the campaign's success.
  • Marketing Effectiveness: The effectiveness of the marketing strategy will determine the campaign's reach and engagement.

8. Next Steps

Timeline:

  • Month 1: Develop a comprehensive crowdfunding campaign plan, including brand narrative, reward tiers, and marketing strategy.
  • Month 2: Select a crowdfunding platform and launch the campaign.
  • Month 3: Implement marketing efforts and track campaign performance.
  • Month 4: Adjust the campaign strategy based on data and feedback.
  • Month 5: Complete the crowdfunding campaign and prepare for product launch.

Key Milestones:

  • Achieve funding goals.
  • Build a community of supporters.
  • Generate positive press coverage.
  • Launch the first product line.

By following these recommendations and taking proactive steps to address potential risks, MilkMade Ice Cream can achieve a successful crowdfunding campaign that sets the stage for a thriving business.

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Case Description

This case follows a young entrepreneur as she launches a crowdfunding campaign to expand her already-established craft ice cream company. The story reveals the several steps taken from the planning phase through execution of the online campaign. This case provides an opportunity for students to learn about the benefits and drawbacks of crowdfunding, both as a form of marketing a business as well as garnering capital for expansion of a small business.

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