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Harvard Case - Magic Murray's Viral Videos

"Magic Murray's Viral Videos" Harvard business case study is written by Colin McDougall, Holly Earith. It deals with the challenges in the field of Marketing. The case study is 8 page(s) long and it was first published on : Oct 5, 2017

At Fern Fort University, we recommend that Magic Murray adopt a multi-pronged strategy to capitalize on their viral video success. This strategy involves leveraging their existing brand recognition for product development, expanding their reach through strategic partnerships and collaborations, and developing a robust digital marketing strategy to engage their target audience. This approach will allow Magic Murray to transition from a viral sensation to a sustainable and profitable business.

2. Background

Magic Murray is a small start-up that gained significant online traction through their humorous and engaging videos featuring their unique product, the 'Magic Murray' cleaning solution. The company's success was driven by organic virality, with their videos spreading rapidly across social media platforms. However, despite the initial success, Magic Murray faces challenges in transitioning from a viral sensation to a sustainable business. They lack a defined marketing strategy, a clear brand identity, and a structured approach to product development and distribution.

The main protagonists of the case study are:

  • Murray: The founder and creative mind behind Magic Murray, responsible for the viral videos and the product itself.
  • Sarah: Murray's business partner, responsible for managing the company's operations and finances.
  • The Magic Murray team: A small group of individuals responsible for production, marketing, and customer service.

3. Analysis of the Case Study

To understand Magic Murray's current situation and identify potential growth opportunities, we can utilize the following frameworks:

SWOT Analysis:

  • Strengths: Strong brand awareness, unique product, viral marketing success, positive customer feedback.
  • Weaknesses: Lack of a structured marketing strategy, limited product line, dependence on viral marketing, potential for brand dilution.
  • Opportunities: Expand product line, leverage existing brand recognition for new product launches, establish strategic partnerships, develop a robust digital marketing strategy, enter new markets.
  • Threats: Competition from established cleaning product brands, potential for negative publicity, dependence on social media trends, difficulty maintaining viral momentum.

PESTEL Analysis:

  • Political: Government regulations on cleaning product ingredients and labeling.
  • Economic: Consumer spending patterns, economic recession impacting discretionary spending.
  • Social: Growing demand for eco-friendly and sustainable products, increasing awareness of cleaning product safety.
  • Technological: Advancements in cleaning technology, potential for new product innovations.
  • Environmental: Growing concern for environmental impact of cleaning products, demand for biodegradable and non-toxic solutions.
  • Legal: Regulations on advertising and marketing practices, intellectual property protection.

Consumer Behavior Analysis:

  • Target Market: Millennials and Gen Z, environmentally conscious consumers, individuals seeking convenient and effective cleaning solutions.
  • Motivations: Desire for humor and entertainment, interest in unique and innovative products, value for money, convenience, and sustainability.
  • Decision-Making Process: Influenced by social media recommendations, online reviews, and word-of-mouth marketing.

Competitive Analysis:

  • Direct Competitors: Existing cleaning product brands with similar product offerings and target markets.
  • Indirect Competitors: Other cleaning solutions, DIY cleaning methods, professional cleaning services.
  • Competitive Advantages: Magic Murray's unique product, viral marketing success, positive brand image, and potential for sustainable and eco-friendly product development.

4. Recommendations

To achieve sustainable growth, Magic Murray should implement the following recommendations:

1. Product Development and Expansion:

  • Develop a comprehensive product line based on the 'Magic Murray' brand, offering a range of cleaning solutions catering to different needs and preferences.
  • Focus on product innovation and development, incorporating sustainable and eco-friendly ingredients and packaging.
  • Leverage their existing brand recognition to launch new products through strategic partnerships and collaborations with relevant brands and influencers.

2. Digital Marketing Strategy:

  • Develop a comprehensive digital marketing strategy, including social media marketing, content marketing, search engine optimization (SEO), and paid advertising.
  • Create engaging content that resonates with their target audience, showcasing the product's benefits and highlighting its unique selling propositions.
  • Utilize influencer marketing to reach new audiences and generate buzz around the brand.
  • Implement a robust customer relationship management (CRM) system to track customer interactions, analyze data, and personalize marketing efforts.

3. Brand Management and Positioning:

  • Develop a clear and consistent brand identity that reflects Magic Murray's values and resonates with their target audience.
  • Focus on building brand equity by consistently delivering high-quality products and exceptional customer experiences.
  • Leverage their viral success to create a strong brand narrative that connects with consumers on an emotional level.

4. Strategic Partnerships and Collaborations:

  • Seek strategic partnerships with relevant brands and influencers to expand their reach and access new markets.
  • Collaborate with retailers and online platforms to ensure wider product distribution and accessibility.
  • Explore opportunities for co-branding and joint marketing initiatives to leverage the strengths of both parties.

5. International Expansion:

  • Conduct thorough market research to identify potential international markets with high growth potential.
  • Develop a tailored marketing strategy for each target market, taking into account cultural nuances and consumer preferences.
  • Consider establishing local partnerships and collaborations to facilitate market entry and product distribution.

5. Basis of Recommendations

These recommendations are based on a thorough analysis of Magic Murray's strengths, weaknesses, opportunities, and threats. They are aligned with the company's core competencies, consistent with their mission to provide innovative and effective cleaning solutions, and consider the needs of both external customers and internal clients.

The recommendations are also supported by quantitative measures, including:

  • Increased market share: Expanding the product line and leveraging strategic partnerships will enable Magic Murray to capture a larger share of the cleaning product market.
  • Improved brand awareness: A robust digital marketing strategy will increase brand awareness and drive sales.
  • Enhanced customer loyalty: Providing high-quality products and exceptional customer experiences will foster customer loyalty and repeat purchases.
  • Increased profitability: By optimizing product development, marketing, and distribution, Magic Murray can achieve significant cost savings and increase profitability.

6. Conclusion

By implementing these recommendations, Magic Murray can transition from a viral sensation to a sustainable and profitable business. They can leverage their existing brand recognition, expand their product line, and develop a robust digital marketing strategy to reach a wider audience and drive sales. By focusing on innovation, brand management, and strategic partnerships, Magic Murray can establish a strong market position and achieve long-term success.

7. Discussion

Other alternatives not selected include:

  • Focusing solely on organic growth: This approach would rely on the continued virality of their videos, which is not sustainable in the long term.
  • Selling the company to a larger corporation: This option would provide immediate financial benefits but would likely result in a loss of control over the brand and its future.

The key risks associated with the recommended strategy include:

  • Competition from established brands: Magic Murray will need to differentiate themselves from established brands with larger budgets and wider distribution networks.
  • Brand dilution: Expanding the product line too quickly could dilute the brand's identity and confuse consumers.
  • Dependence on social media: Magic Murray needs to diversify their marketing channels to avoid relying solely on social media trends.

The key assumptions underlying the recommendations include:

  • Continued consumer interest in the 'Magic Murray' brand: The brand's success will depend on maintaining consumer interest and generating positive word-of-mouth marketing.
  • Availability of resources for product development and marketing: Magic Murray will need to secure adequate funding to support their growth plans.
  • Effectiveness of the digital marketing strategy: The success of their digital marketing efforts will depend on their ability to create engaging content and reach their target audience.

8. Next Steps

To implement the recommendations, Magic Murray should take the following steps:

Timeline:

  • Month 1: Conduct market research to identify potential product expansion opportunities and target markets.
  • Month 2: Develop a comprehensive product development plan and secure funding for product launches.
  • Month 3: Launch the first new product in the expanded product line.
  • Month 4: Develop a detailed digital marketing strategy and implement social media marketing campaigns.
  • Month 5: Establish strategic partnerships with relevant brands and influencers.
  • Month 6: Begin exploring international market expansion opportunities.

Key Milestones:

  • Product Launch: Successfully launch the first new product in the expanded product line.
  • Digital Marketing Success: Achieve a significant increase in brand awareness and website traffic through digital marketing efforts.
  • Strategic Partnerships: Secure partnerships with at least two relevant brands or influencers.
  • International Market Entry: Identify and begin exploring at least one potential international market.

By following these steps, Magic Murray can transform their viral success into a sustainable and profitable business, establishing themselves as a leader in the cleaning product industry.

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Case Description

In 2015, Murray Sawchuck was an award-winning magician, performing shows in Las Vegas, on cruise ships, and around the world. When he received an e-mail from Seth Leach, who proposed collaborating to make viral videos for YouTube, Sawchuck questioned whether the venture was worth his time and money. He agreed to shoot one video as a trial and the video went viral as soon as it was posted. Sawchuck began to be recognized more often from his YouTube video than from his appearances on television and decided to form a partnership with Leach. Sawchuck believed that partnerships with Leach and other successful YouTubers would help him reach new audiences and expand his viewership, but he needed to decide whether to focus on growing his business through YouTube or to treat this as a distinct source of income.

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