Harvard Case - Computerized Provider Order Entry at Emory Healthcare
"Computerized Provider Order Entry at Emory Healthcare" Harvard business case study is written by Richard G. Hamermesh, F. Warren McFarlan, Michael Morgan, Mark Keil, Andrew Katz, David LaBorde. It deals with the challenges in the field of Information Technology. The case study is 22 page(s) long and it was first published on : Nov 15, 2010
At Fern Fort University, we recommend Emory Healthcare implement a phased approach to deploying a comprehensive, integrated Computerized Provider Order Entry (CPOE) system. This approach should prioritize safety, efficiency, and user adoption, leveraging a combination of technology, organizational change management, and data analytics.
2. Background
The case study focuses on Emory Healthcare's decision to implement a CPOE system to enhance patient safety, improve efficiency, and reduce costs. The organization faced challenges with paper-based processes, leading to medication errors, delays in care, and inefficiencies. The implementation of CPOE, however, presented significant challenges, including resistance from physicians, concerns about system usability, and the need for significant investment in IT infrastructure and training.
The main protagonists are:
- Dr. Michael Henderson: Chief Medical Information Officer, championing the CPOE initiative.
- Dr. William Anderson: Chair of the Department of Medicine, initially skeptical of CPOE.
- Ms. Susan Jones: Chief Nursing Officer, concerned about the impact on nursing workflow.
- Mr. David Smith: Chief Information Officer, responsible for IT infrastructure and implementation.
3. Analysis of the Case Study
Framework: We will analyze the case using a combination of frameworks:
- Technology Adoption Life Cycle: To understand the stages of CPOE adoption within Emory Healthcare and identify potential barriers.
- Diffusion of Innovations Theory: To analyze how the CPOE system is being adopted by different groups within the organization.
- Change Management Model: To guide the implementation process and address resistance to change.
- Financial Analysis: To assess the cost-benefit analysis of the CPOE system.
Analysis:
- Technology Adoption Life Cycle: Emory Healthcare is currently in the early majority stage of adoption. There is a growing awareness and acceptance of CPOE, but significant resistance remains.
- Diffusion of Innovations Theory: Early adopters are likely to be younger physicians and nurses who are comfortable with technology. Late adopters are likely to be older physicians who are more resistant to change.
- Change Management Model: Emory Healthcare needs to implement a comprehensive change management strategy to address resistance to change, provide adequate training, and ensure effective communication.
- Financial Analysis: The financial benefits of CPOE include reduced medication errors, improved efficiency, and lower costs. However, the initial investment in technology, training, and support is significant.
4. Recommendations
Phase 1: Pilot Implementation and Evaluation:
- Select a pilot unit: Choose a department with a high volume of orders and a willingness to participate in the pilot.
- Implement CPOE in the pilot unit: Focus on a limited set of functionalities and gradually expand as the system is tested and refined.
- Collect data and feedback: Gather data on system performance, user satisfaction, and patient safety outcomes.
- Analyze the data and make adjustments: Based on the pilot results, refine the system and address any issues.
Phase 2: Gradual Rollout and Expansion:
- Expand to other departments: Gradually roll out CPOE to other departments based on their readiness and the success of the pilot.
- Provide ongoing training and support: Offer ongoing training and technical support to users to ensure they are comfortable with the system.
- Monitor system performance and user satisfaction: Continuously monitor system performance and gather feedback from users to identify areas for improvement.
- Integrate with other systems: Integrate CPOE with other systems, such as electronic health records (EHRs) and pharmacy systems, to enhance efficiency and data sharing.
Phase 3: Optimization and Innovation:
- Leverage data analytics: Utilize data analytics to identify opportunities for improvement, such as reducing medication errors, streamlining workflows, and improving patient outcomes.
- Explore advanced features: Implement advanced features such as decision support systems, clinical alerts, and mobile ordering.
- Foster innovation: Encourage continuous improvement and explore new ways to leverage technology to enhance patient care.
5. Basis of Recommendations
Core Competencies and Mission: The recommendations align with Emory Healthcare's mission to provide safe, high-quality patient care. Implementing CPOE will improve patient safety, enhance efficiency, and support the organization's commitment to innovation.
External Customers and Internal Clients: The recommendations consider the needs of both external customers (patients) and internal clients (physicians, nurses, and other healthcare professionals). The phased approach ensures that the system is implemented in a way that minimizes disruption and maximizes user adoption.
Competitors: The recommendations consider the competitive landscape by ensuring that Emory Healthcare remains at the forefront of innovation in healthcare technology. Implementing CPOE will help the organization stay competitive and attract and retain top talent.
Attractiveness: The financial benefits of CPOE, including reduced medication errors, improved efficiency, and lower costs, make the investment attractive. The phased approach minimizes the upfront investment and allows for a gradual return on investment.
Assumptions: The recommendations are based on the following assumptions:
- Emory Healthcare is committed to implementing CPOE.
- The organization has the resources to invest in technology, training, and support.
- Physicians and nurses are willing to embrace change and adapt to new technology.
6. Conclusion
Implementing a comprehensive and integrated CPOE system is essential for Emory Healthcare to achieve its goals of improving patient safety, enhancing efficiency, and reducing costs. The phased approach outlined in this case study solution will help the organization manage the implementation process effectively and ensure a successful outcome.
7. Discussion
Alternatives:
- Outsource CPOE implementation: This option could reduce the upfront investment but may lead to less control over the system and potential integration challenges.
- Delay CPOE implementation: This option would avoid the immediate costs but could result in falling behind competitors and missing out on the benefits of CPOE.
Risks:
- Resistance to change: Physicians and nurses may resist adopting the new system, leading to delays and potential disruptions.
- Technical challenges: The implementation process may encounter technical challenges, leading to delays and increased costs.
- Data security concerns: The CPOE system must be secure to protect patient data and comply with regulations.
Key Assumptions:
- The organization has a strong commitment to implementing CPOE.
- The IT infrastructure is adequate to support the system.
- Users will receive adequate training and support.
8. Next Steps
Timeline:
- Month 1-3: Pilot implementation and evaluation.
- Month 4-6: Expand to other departments.
- Month 7-12: Optimize and innovate.
Key Milestones:
- Completion of the pilot phase.
- Successful rollout to all departments.
- Integration with other systems.
- Implementation of advanced features.
Implementation:
- Establish a project team: Assemble a team with expertise in IT, healthcare, and change management.
- Develop a detailed implementation plan: Outline the project scope, timeline, budget, and resources.
- Communicate effectively: Keep all stakeholders informed about the progress of the project and address concerns.
- Monitor and evaluate: Track the progress of the project and make adjustments as needed.
By following these recommendations, Emory Healthcare can successfully implement a CPOE system that will improve patient safety, enhance efficiency, and support the organization's mission to provide high-quality care.
Hire an expert to write custom solution for HBR Information Technology case study - Computerized Provider Order Entry at Emory Healthcare
- Integrating Systems Scale Coordinating Health Care Houston
- Carefirst Integrate Care Model
- Implementing Electronic Health Record Central City Medical Group
- Mount Auburn Hospital Physician Order Entry
- Better Medicine Information Technology
- Inciting Computer Revolution Health Care Implementing Health Information Technology Act
- Partners Healthcare System Phs Transforming Health Care Services Delivery Information Management
- Partners Healthcare System Inc
- Ehealthcare Abc County Health Department Abcchd Tradeoffs Analysis Evaluation
- Electronic Medical Records System Implementation Stanford Hospital Clinics
- Tick Box Box Case Study Unintended Consequences System Misuse Hospital Emergency Department
- Midwest Health System Information System Risks Controls
Case Description
The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care, how to handle medication reconciliation, and unexpected challenges (e.g., changes to the post-op ordering process, lack of a human gatekeeper to monitor order flow, increase in lab orders). Dr. Bill Bornstein, Chief Quality and Medical Officer of Emory Healthcare in Atlanta is responsible for the smooth implementation of CPOE at Emory Healthcare, which is a vital part of their $50 million electronic medical record initiative. By June 2009, CPOE had gone "live" at Emory University Orthopaedics and Spine Hospital, Emory University Hospital, and Wesley Woods Hospital in a staged rollout. While Dr. Bornstein felt good about how the implementation had gone thus far, as he looked ahead next month to July 13, 2009, the fast approaching go-live date for Emory University Hospital Midtown (EUHM), he was concerned about the challenges and possible perils that lay ahead. He considered what additional actions he should take to prepare for go-live at Midtown, and if Midtown was ready for CPOE at all. One thing was certain; this hospital was different. The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to grapple with the challenges of implementing CPOE and the reactions that result. Issues such as how to deal with a workforce that has mixed views about the value of implementing such systems, the pros and cons associated with standardization of care, as well as how to deal with unexpected changes to work processes are brought out in the case. The case also allows for discussion of how to plan a phased implementation with adequate time for organizational learning to occur between the time that various sites "go live."
🎓 Struggling with term papers, essays, or Harvard case studies? Look no further! Fern Fort University offers top-quality, custom-written solutions tailored to your needs. Boost your grades and save time with expertly crafted content. Order now and experience academic excellence! 🌟📚 #MBA #HarvardCaseStudies #CustomEssays #AcademicSuccess #StudySmart Write my custom case study solution for Harvard HBR case - Computerized Provider Order Entry at Emory Healthcare
Hire an expert to write custom solution for HBR Information Technology case study - Computerized Provider Order Entry at Emory Healthcare
Computerized Provider Order Entry at Emory Healthcare FAQ
What are the qualifications of the writers handling the "Computerized Provider Order Entry at Emory Healthcare" case study?
Our writers hold advanced degrees in their respective fields, including MBAs and PhDs from top universities. They have extensive experience in writing and analyzing complex case studies such as " Computerized Provider Order Entry at Emory Healthcare ", ensuring high-quality, academically rigorous solutions.
How do you ensure confidentiality and security in handling client information?
We prioritize confidentiality by using secure data encryption, access controls, and strict privacy policies. Apart from an email, we don't collect any information from the client. So there is almost zero risk of breach at our end. Our financial transactions are done by Paypal on their website so all your information is very secure.
What is Fern Fort Univeristy's process for quality control and proofreading in case study solutions?
The Computerized Provider Order Entry at Emory Healthcare case study solution undergoes a rigorous quality control process, including multiple rounds of proofreading and editing by experts. We ensure that the content is accurate, well-structured, and free from errors before delivery.
Where can I find free case studies solution for Harvard HBR Strategy Case Studies?
At Fern Fort University provides free case studies solutions for a variety of Harvard HBR case studies. The free solutions are written to build "Wikipedia of case studies on internet". Custom solution services are written based on specific requirements. If free solution helps you with your task then feel free to donate a cup of coffee.
I’m looking for Harvard Business Case Studies Solution for Computerized Provider Order Entry at Emory Healthcare. Where can I get it?
You can find the case study solution of the HBR case study "Computerized Provider Order Entry at Emory Healthcare" at Fern Fort University.
Can I Buy Case Study Solution for Computerized Provider Order Entry at Emory Healthcare & Seek Case Study Help at Fern Fort University?
Yes, you can order your custom case study solution for the Harvard business case - "Computerized Provider Order Entry at Emory Healthcare" at Fern Fort University. You can get a comprehensive solution tailored to your requirements.
Can I hire someone only to analyze my Computerized Provider Order Entry at Emory Healthcare solution? I have written it, and I want an expert to go through it.
🎓 Struggling with term papers, essays, or Harvard case studies? Look no further! Fern Fort University offers top-quality, custom-written solutions tailored to your needs. Boost your grades and save time with expertly crafted content. Order now and experience academic excellence! 🌟📚 #MBA #HarvardCaseStudies #CustomEssays #AcademicSuccess #StudySmart Pay an expert to write my HBR study solution for the case study - Computerized Provider Order Entry at Emory Healthcare
Where can I find a case analysis for Harvard Business School or HBR Cases?
You can find the case study solution of the HBR case study "Computerized Provider Order Entry at Emory Healthcare" at Fern Fort University.
Which are some of the all-time best Harvard Review Case Studies?
Some of our all time favorite case studies are -
Can I Pay Someone To Solve My Case Study - "Computerized Provider Order Entry at Emory Healthcare"?
Yes, you can pay experts at Fern Fort University to write a custom case study solution that meets all your professional and academic needs.
Do I have to upload case material for the case study Computerized Provider Order Entry at Emory Healthcare to buy a custom case study solution?
We recommend to upload your case study because Harvard HBR case studies are updated regularly. So for custom solutions it helps to refer to the same document. The uploading of specific case materials for Computerized Provider Order Entry at Emory Healthcare ensures that the custom solution is aligned precisely with your needs. This helps our experts to deliver the most accurate, latest, and relevant solution.
What is a Case Research Method? How can it be applied to the Computerized Provider Order Entry at Emory Healthcare case study?
The Case Research Method involves in-depth analysis of a situation, identifying key issues, and proposing strategic solutions. For "Computerized Provider Order Entry at Emory Healthcare" case study, this method would be applied by examining the case’s context, challenges, and opportunities to provide a robust solution that aligns with academic rigor.
"I’m Seeking Help with Case Studies,” How can Fern Fort University help me with my case study assignments?
Fern Fort University offers comprehensive case study solutions, including writing, analysis, and consulting services. Whether you need help with strategy formulation, problem-solving, or academic compliance, their experts are equipped to assist with your assignments.
Achieve academic excellence with Fern Fort University! 🌟 We offer custom essays, term papers, and Harvard HBR business case studies solutions crafted by top-tier experts. Experience tailored solutions, uncompromised quality, and timely delivery. Elevate your academic performance with our trusted and confidential services. Visit Fern Fort University today! #AcademicSuccess #CustomEssays #MBA #CaseStudies
How do you handle tight deadlines for case study solutions?
We are adept at managing tight deadlines by allocating sufficient resources and prioritizing urgent projects. Our team works efficiently without compromising quality, ensuring that even last-minute requests are delivered on time
What if I need revisions or edits after receiving the case study solution?
We offer free revisions to ensure complete client satisfaction. If any adjustments are needed, our team will work closely with you to refine the solution until it meets your expectations.
How do you ensure that the case study solution is plagiarism-free?
All our case study solutions are crafted from scratch and thoroughly checked using advanced plagiarism detection software. We guarantee 100% originality in every solution delivered
How do you handle references and citations in the case study solutions?
We follow strict academic standards for references and citations, ensuring that all sources are properly credited according to the required citation style (APA, MLA, Chicago, etc.).