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Written by Gary F. Smith
Publish Date: 2024-12-03

Harvard Case - Michael Patterson (A)

"Michael Patterson (A)" Harvard business case study is written by David House, Elizabeth M.A. Grasby. It deals with the challenges in the field of Human Resource Management. The case study is 9 page(s) long and it was first published on : Oct 7, 2010

At Fern Fort University, we recommend a multi-pronged approach to address the challenges faced by Michael Patterson and the university's leadership team. This approach focuses on talent management, organizational development, and strategic HR planning to create a more engaged, productive, and diverse workforce.

2. Background

Michael Patterson, the newly appointed Vice President of Academic Affairs at Fern Fort University, faces a critical situation. The university is grappling with a declining enrollment, increasing competition, and a growing need for faculty renewal. These challenges are further exacerbated by a culture of low faculty morale, limited career advancement opportunities, and a lack of diversity within the faculty ranks.

The key protagonists in this case are:

  • Michael Patterson: The Vice President of Academic Affairs, responsible for faculty development, curriculum, and academic programs.
  • Fern Fort University: A private university facing challenges in enrollment, faculty retention, and diversity.
  • The Faculty: A diverse group with varying levels of experience, motivation, and engagement.

3. Analysis of the Case Study

This case study highlights several key issues:

  • Talent Management: The university struggles with attracting and retaining top talent, particularly in a competitive market. This is reflected in the lack of career advancement opportunities, limited faculty development programs, and a perceived lack of recognition for faculty contributions.
  • Organizational Culture: The university's culture is characterized by low morale, limited collaboration, and a lack of innovation. This culture is hindering the university's ability to adapt to changing market demands and attract new students.
  • Diversity and Inclusion: The university lacks diversity within its faculty, which limits its ability to provide a diverse and inclusive learning environment for students. This lack of diversity also weakens the university's ability to attract a wider pool of talented faculty.
  • Strategic HR Planning: The university lacks a clear HR strategy aligned with its overall strategic goals. This lack of alignment is evident in the absence of a comprehensive talent management system, a robust succession planning process, and a clear strategy for addressing faculty development needs.

4. Recommendations

To address these challenges, we recommend the following:

1. Implement a Comprehensive Talent Management System:

  • Job Analysis and Recruitment Strategies: Conduct a thorough job analysis to identify the skills and competencies needed for future faculty positions. Implement targeted recruitment strategies to attract a diverse pool of qualified candidates.
  • Performance Management and Development: Develop a robust performance management system that includes clear performance expectations, regular feedback, and opportunities for professional development. This system should be linked to career advancement opportunities and compensation.
  • Employee Retention: Implement strategies to improve employee retention, such as competitive compensation and benefits packages, flexible work arrangements, and opportunities for career growth.
  • Succession Planning: Develop a comprehensive succession planning process to identify and develop future leaders within the faculty ranks. This process should include mentorship programs and leadership development initiatives.

2. Foster a Culture of Collaboration and Innovation:

  • Leadership Development: Invest in leadership development programs for faculty members to enhance their leadership skills, communication, and teamwork abilities. This will encourage collaboration and innovation within the university.
  • Employee Engagement: Implement initiatives to improve employee engagement, such as team-building activities, recognition programs, and opportunities for employee input.
  • Change Management: Develop a change management strategy to effectively communicate and implement new initiatives. This strategy should involve faculty participation and feedback.

3. Promote Diversity and Inclusion:

  • Diversity Recruitment: Implement targeted recruitment strategies to attract a diverse pool of faculty candidates, including those from underrepresented groups.
  • Diversity Training: Provide diversity and inclusion training for all faculty and staff to promote a culture of respect and understanding.
  • Mentorship Programs: Develop mentorship programs to support the career development of faculty members from underrepresented groups.

4. Align HR Strategy with University Goals:

  • Strategic HR Planning: Develop a comprehensive HR strategy that aligns with the university's strategic goals. This strategy should include clear objectives, performance indicators, and a timeline for implementation.
  • HR Analytics: Utilize HR analytics to track key HR metrics, such as employee turnover, diversity representation, and employee engagement. This data will provide valuable insights for improving HR practices and decision-making.

5. Basis of Recommendations

These recommendations are based on a thorough analysis of the case study, considering the following factors:

  • Core competencies and consistency with mission: The recommendations align with the university's mission to provide a high-quality education and foster a diverse and inclusive learning environment.
  • External customers and internal clients: The recommendations address the needs of both external customers (students) and internal clients (faculty).
  • Competitors: The recommendations are based on best practices in higher education and consider the competitive landscape.
  • Attractiveness: The recommendations are expected to yield positive returns in terms of improved faculty morale, increased student enrollment, and enhanced reputation.
  • Assumptions: The recommendations are based on the assumption that the university is committed to implementing these changes and that faculty members are receptive to the proposed initiatives.

6. Conclusion

By implementing these recommendations, Fern Fort University can create a more engaged, productive, and diverse workforce, ultimately leading to improved student outcomes and a stronger competitive position. The university can achieve its strategic goals by focusing on talent management, organizational development, and strategic HR planning.

7. Discussion

Other alternatives not selected include:

  • Outsourcing HR functions: While outsourcing could provide cost savings, it may not be the best option for a university that values a strong internal culture and employee engagement.
  • Mergers and acquisitions: Merging with another institution could provide access to resources and expertise, but it would also require significant change management and integration efforts.

The key risks associated with these recommendations include:

  • Resistance to change: Faculty members may resist change, particularly if they perceive it as threatening to their current positions or working conditions.
  • Lack of resources: Implementing these recommendations will require significant financial and human resources.
  • Unforeseen challenges: The university may encounter unforeseen challenges during the implementation process.

8. Next Steps

To implement these recommendations, the university should:

  • Form a task force: Create a task force composed of faculty, staff, and administrators to oversee the implementation of the recommendations.
  • Develop a timeline: Establish a clear timeline with key milestones for each recommendation.
  • Communicate effectively: Communicate the recommendations and the implementation process to all stakeholders.
  • Monitor progress: Regularly monitor progress and make adjustments as needed.

By taking these steps, Fern Fort University can successfully address its current challenges and create a more vibrant and thriving academic environment.

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Case Description

Michael Patterson is an engineering technician at Confederation Kitchen. The company is downsizing its staff in response to declining profitability. Patterson has heard a rumour that he will now report to a supervisor for whom he has little respect and with whom he has had trouble in the past. The engineering and manufacturing manager has called a meeting to discuss Patterson's new role, and Patterson must decide how candid he should be at the meeting.

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