Harvard Case - ADDRESSING HOMELESSNESS IN KELOWNA - DETERMINING HOW A NEW AGENCY WILL GOVERN
"ADDRESSING HOMELESSNESS IN KELOWNA - DETERMINING HOW A NEW AGENCY WILL GOVERN" Harvard business case study is written by Kyleen Myrah, Kerry Rempel, Dean Warner. It deals with the challenges in the field of Entrepreneurship. The case study is 20 page(s) long and it was first published on : Jun 30, 2021
At Fern Fort University, we recommend the establishment of a hybrid governance model for the new agency addressing homelessness in Kelowna. This model will combine elements of a board of directors with a strong community advisory council, ensuring both expert guidance and broad stakeholder engagement. This structure will foster transparency, accountability, and community trust, leading to a more effective and sustainable solution to homelessness in Kelowna.
2. Background
The case study focuses on the establishment of a new agency in Kelowna, BC, tasked with addressing the growing issue of homelessness. The agency faces a critical decision: how to govern itself to ensure effectiveness, accountability, and community trust. The current situation in Kelowna highlights the complexities of homelessness, including a lack of affordable housing, inadequate support services, and a fragmented response system. The case study presents various governance models, each with its own strengths and weaknesses, leaving the agency to determine the best approach for its unique context.
The main protagonists in the case study are the individuals responsible for establishing the new agency and determining its governance structure. They must consider the needs of the community, the expertise required, and the potential challenges associated with each governance model.
3. Analysis of the Case Study
To analyze the case study, we can utilize a framework combining elements of corporate governance and stakeholder theory. This framework helps us evaluate the various governance models based on their ability to:
- Ensure accountability and transparency: This involves establishing clear lines of responsibility, transparent decision-making processes, and mechanisms for monitoring and evaluating performance.
- Promote stakeholder engagement: This requires actively involving relevant stakeholders, including individuals experiencing homelessness, community organizations, government agencies, and the general public, in the agency?s decision-making processes.
- Maximize effectiveness and efficiency: This requires a governance structure that enables the agency to effectively utilize its resources, develop and implement effective programs, and achieve its objectives.
Analysis of Governance Models:
- Board of Directors: This model offers expert guidance and oversight but can be perceived as distant and less responsive to community needs.
- Community Advisory Council: This model provides a platform for community input and engagement but may lack the necessary expertise for strategic decision-making.
- Hybrid Model: This model combines the strengths of both approaches, offering a balance between expert guidance and community engagement.
4. Recommendations
We recommend a hybrid governance model for the new agency, incorporating the following elements:
- Board of Directors: Composed of individuals with relevant expertise in areas such as housing, social services, finance, and governance. This board will be responsible for setting strategic direction, overseeing financial management, and ensuring accountability.
- Community Advisory Council: Composed of representatives from various stakeholder groups, including individuals experiencing homelessness, community organizations, government agencies, and the general public. This council will provide input on program development, service delivery, and community needs.
The agency should establish clear roles and responsibilities for both the board and the advisory council, ensuring effective communication and collaboration between the two bodies.
5. Basis of Recommendations
This recommendation considers the following factors:
- Core Competencies and Consistency with Mission: The hybrid model aligns with the agency?s mission to address homelessness by combining expert guidance with community input, ensuring a comprehensive and responsive approach.
- External Customers and Internal Clients: This model directly addresses the needs of both external customers (individuals experiencing homelessness) and internal clients (community organizations and government agencies) by providing a platform for their voices to be heard.
- Competitors: While not directly related to competitors, the hybrid model allows the agency to learn from and collaborate with other organizations addressing homelessness, fostering a more effective and efficient response system.
- Attractiveness - Quantitative Measures: While quantifying the effectiveness of a governance model is challenging, the hybrid model offers a greater potential for achieving positive outcomes by leveraging the expertise of the board and the engagement of the community.
6. Conclusion
The hybrid governance model provides the best framework for the new agency addressing homelessness in Kelowna. This model ensures a balance between expert guidance and community engagement, fostering transparency, accountability, and community trust. By embracing this approach, the agency can effectively address the complex challenges of homelessness and create a more sustainable and equitable future for all residents of Kelowna.
7. Discussion
Other alternatives not selected include:
- Solely Board of Directors: This model risks alienating the community and hindering the agency?s ability to effectively address the needs of individuals experiencing homelessness.
- Solely Community Advisory Council: This model may lack the necessary expertise and resources for effective strategic decision-making and program implementation.
Key assumptions of the recommendation include:
- The agency will establish clear communication channels and collaboration mechanisms between the board and the advisory council.
- The community will actively participate in the advisory council and provide valuable input on program development and service delivery.
- The agency will have the necessary resources and expertise to effectively implement the chosen governance model.
8. Next Steps
The following steps should be taken to implement the recommended hybrid governance model:
- Establish the Board of Directors: Identify and recruit individuals with relevant expertise and commitment to addressing homelessness.
- Form the Community Advisory Council: Establish a representative council with diverse perspectives and experiences.
- Develop a Charter: Define the roles and responsibilities of both the board and the advisory council, including communication protocols and decision-making processes.
- Implement a Communication Strategy: Ensure transparent communication with the community about the agency?s activities, progress, and decision-making.
By taking these steps, the new agency can establish a strong foundation for effective governance and create a positive impact on the lives of individuals experiencing homelessness in Kelowna.
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Case Description
On December 1, 2019, Stephanie Ball was hired as the new Executive Director (ED) for the Central Okanagan Journey Home Society (COJHS), a backbone agency tasked with implementing Kelowna's five-year strategy to end homelessness. A few months earlier, COJHS had been declined its charitable status by Canada Revenue Agency because of a lack of clarity of its purposes and main activities. This was due to several factors including the fact that the society was newly formed, it had a complex board and subcommittee structure, and the task ahead was immense. Expectations were high that this new society could make progress on a social issue that was becoming increasingly of concern for City of Kelowna residents. Recognizing that financial independence, community perception, governance complexity and an ability to effect social change were criteria that had to be weighed, one of Ball's first tasks was to recommend to the COJHS Board an organizational structure best positioned for the enormous task - reducing homelessness - that lay ahead. This case introduces students to different legal structures associated with socially focused organizations such as nonprofits, for-profits and hybrid organizations (specifically C3's as this case is set within a Canadian context). In addition, it provides an opportunity to explore and discuss new collaborative governance entities such as backbone organizations.
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