Cookie Man: Exploring New Frontiers Marketing Strategy Analysis & Solution

Marketing & Sales Case Study Analysis and Solution

At Fern Fort University, we use Harvard Business Review (HBR) marketing principles and framework to analyze Cookie Man: Exploring New Frontiers case study. Cookie Man: Exploring New Frontiers is a Harvard Business Review case study written by Neena Sondhi, Afsha Dokadiafor the students of Sales & Marketing. The case study also include other relevant topics and learning material on – Marketing

Strategic Marketing Analysis of Cookie Man: Exploring New Frontiers case study written by Neena Sondhi, Afsha Dokadia will comprise following sections –

Cookie Man: Exploring New Frontiers Case Description
Marketing Definition
Market Potential Analysis of Cookie Man: Exploring New Frontiers
Market Share Potential Analysis
Segmentation and Segment Attractiveness Analysis
Competition and Competitiveness Analysis of Cookie Man: Exploring New Frontiers
Customer Value Analysis of Cookie Man: Exploring New Frontiers case study

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Cookie Man: Exploring New Frontiers Marketing Case Description

Sales & Marketing Case Study | Authors :: Neena Sondhi, Afsha Dokadia

Cookie Man, an Australian bakery chain, ventured into India in 2000 with the unique promise of providing "freshly baked premium cookies" on the spot. Opening with a manufacturing unit and its first outlet in Chennai, Tamil Nadu, it bought raw materials and most of its packaging locally and used a local refrigerated trucking firm to distribute its goods. By 2015, it was operating 70 company-owned and franchised stores in newly designed malls and high fashion streets in 25 cities across the country. Increasing competition, a move by competitors towards Internet distribution, and the changing tastes of consumers have hurt the financial health of the brand, and some drastic and quick strategic choices need to be made. Should the company grow horizontally and open more stores in India and/or expand into neighbouring countries? Should it look at new channels of delivery or new offerings? What is the right path for survival and growth? Neena Sondhi is affiliated with International Management Institute. Afsha Dokadia is affiliated with International Management Institute.

Marketing

Marketing Definition

According to American Marketing Association – Marketing is a set of activities that a firm undertakes for creating, communicating, delivering, & exchanging offerings that have value for customers, clients, partners, and society at large.

Kotler explains - Marketing is a process by which organizations can create value for its potential and current customers and build strong customer relationships in order to capture value in return.

Market Potential Analysis of Cookie Man: Exploring New Frontiers

Market potential analysis comprises evaluating the overall market size of the related product that the firm is planning to launch. This will involve defining – Why the target market segment needs the product and how it will provide a solution to full its consumers’ needs. Market potential of Cookie Man: Exploring New Frontiers products various on factors such as –

Maturity of the market. In mature markets the profitability is often stable but the market potential is less as most of the players have already taken market share based on the segment they are serving. New players have to go for market share strategies in marketing.
Technological competence of the existing players and culture of innovation and development in the industry.
Untapped market sizes and barriers to both enter the market and serving the customers. Often companies can easily see the unfulfilled needs in the markets but they are difficult to serve as there are costly barriers.
Define the core need that your product is serving and list out all the direct and indirect competitors in the market place. This will help not only in positioning of the product but also in defining or creating a segment better.
Uncovering the current and untapped market sizes and barriers to serving the larger market. Analyze the areas that you need to sort out while launching the products to wider market and what are the challenges the firm will face in market place.
Estimate the current stage in product life cycle and its implications for marketing decisions for the product.

Market Share Potential Analysis

Understanding the buyer behavior model for Cookie Man: Exploring New Frontiersindustry.
Identifying the market share drivers relevant to Cookie Man: Exploring New Frontiers market.
Segment Attractiveness Analysis – Our analysis will work out which are the most attractive segments and which are the one the firm should go ahead and target. We point out in great detail which segments will be most lucrative for the company to enter.
Understanding the different needs and relative value of your offering by segment.
Developing segment priorities and positioning the product based on the product need fit developed by the firm.

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Competition & Competitive Position Analysis

Uncovering customer-based competitive positions for key rivals and firm’s offering. This will not only help in assessing the strengths and weaknesses of the competitors but also help in defining and positioning of the product.
Developing a positioning and launching strategy. It will require not only distribution channel analysis but also promotion mix for the product.
Strategic Marketing Planning — the process of developing and maintaining a strategic fit between the organization’s objectives and capabilities and the ever evolving marketing opportunities for its products.

Cookie Man: Exploring New Frontiers - Customer Value Analysis

Capturing customer value is essential to marketing efforts as it results in higher return in the form of both current & future sales, greater market share, and higher profits. By creating superior customer value, the organization can create highly satisfied customers who stay loyal and buy more. This, in turn, means greater long-run returns for the firm.

The crucial role of customer perceived value in acquiring and retaining profitable customers. Product differentiation is often based on building on a value niche that a firm believes that is very important to the customer. This niche contributes to perceived value. If the perceived value is high then customer stay loyal to the product if not then she can switch to the competitor’s product.
Graphically displaying value differences for deeper understanding and better internal communication. This helps is building a narrative that a customer can identify with. The better the insight more are the chances of connecting with the potential customers.
Identifying and selecting actionable value creation options. This can help in increasing the customer lifetime value. Customer lifetime value is the value of the entire stream of purchases that the customer would make over a lifetime of patronage.