Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean Marketing Strategy Analysis & Solution

Marketing & Sales Case Study Analysis and Solution

At Fern Fort University, we use Harvard Business Review (HBR) marketing principles and framework to analyze Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean case study. Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean is a Harvard Business Review case study written by Rajiv Lal, Gamze Yucaoglufor the students of Sales & Marketing. The case study also include other relevant topics and learning material on – Customer service, Customers, Developing employees, Emerging markets, Growth strategy, Motivating people, Organizational culture, Product development, Supply chain

Strategic Marketing Analysis of Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean case study written by Rajiv Lal, Gamze Yucaoglu will comprise following sections –

• Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean Case Description
• Marketing Definition
• Market Potential Analysis of Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean
• Market Share Potential Analysis
• Segmentation and Segment Attractiveness Analysis
• Competition and Competitiveness Analysis of Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean
• Customer Value Analysis of Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean case study

Order Now - Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean Marketing & Sales Case Study Solution

Order Now - Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean Porter 5 Forces and Strategy Analysis

Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean Marketing Case Description

Sales & Marketing Case Study | Authors :: Rajiv Lal, Gamze Yucaoglu

In 2015, having led Hillside Beach Club (HBC) for 21 successful years, Edip Ilkbahar, HBC's founder and CEO, was looking over the plans for a new branch in Cyprus. For over two decades, Ilkbahar's company had enjoyed high occupancy, high guest satisfaction, and high return-visitor rates, not to mention increasing profits from HBC's single location in Fethiye, Turkey. Although branching out had been on the agenda for a couple of years, Ilkbahar was feeling the pressure to recreate HBC's culture in a new location to live up to and even surpass its established success. In parallel, Ilkbahar also needed to make sure that employee motivation at HBC's original Fethiye location did not drop and the employees continued to deliver wholehearted service to live up to HBC's reputation. 2015 certainly looked like it would be a tough year. How could Ilkbahar both try to extend HBC's special formula for success to Cyprus while maintaining high motivation at the Fethiye installation? The case describes the forces that shape the hotel industry's structure, raising the issue of how HBC established itself a sustainable niche for competitive advantage. The case provides the context for the students to identify the design elements underlying HBC's success and helps them explore the link between guest satisfaction and employee training, empowerment, feedback culture, continuous product development as well as social media and marketing. The case challenges the students to ponder what it takes for a company to repeatedly increase customer satisfaction rates and profitability with the same product over the years.

Customer service, Customers, Developing employees, Emerging markets, Growth strategy, Motivating people, Organizational culture, Product development, Supply chain

Marketing Definition

According to American Marketing Association – Marketing is a set of activities that a firm undertakes for creating, communicating, delivering, & exchanging offerings that have value for customers, clients, partners, and society at large.

Kotler explains - Marketing is a process by which organizations can create value for its potential and current customers and build strong customer relationships in order to capture value in return.

Market Potential Analysis of Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean

Market potential analysis comprises evaluating the overall market size of the related product that the firm is planning to launch. This will involve defining – Why the target market segment needs the product and how it will provide a solution to full its consumers’ needs. Market potential of Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean products various on factors such as –

• Maturity of the market. In mature markets the profitability is often stable but the market potential is less as most of the players have already taken market share based on the segment they are serving. New players have to go for market share strategies in marketing.
• Technological competence of the existing players and culture of innovation and development in the industry.
• Untapped market sizes and barriers to both enter the market and serving the customers. Often companies can easily see the unfulfilled needs in the markets but they are difficult to serve as there are costly barriers.
• Define the core need that your product is serving and list out all the direct and indirect competitors in the market place. This will help not only in positioning of the product but also in defining or creating a segment better.
• Uncovering the current and untapped market sizes and barriers to serving the larger market. Analyze the areas that you need to sort out while launching the products to wider market and what are the challenges the firm will face in market place.
• Estimate the current stage in product life cycle and its implications for marketing decisions for the product.

Market Share Potential Analysis

• Understanding the buyer behavior model for Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterraneanindustry.
• Identifying the market share drivers relevant to Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean market.
• Segment Attractiveness Analysis – Our analysis will work out which are the most attractive segments and which are the one the firm should go ahead and target. We point out in great detail which segments will be most lucrative for the company to enter.
• Understanding the different needs and relative value of your offering by segment.
• Developing segment priorities and positioning the product based on the product need fit developed by the firm.

Order Now - Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean Case Memo

Order Now - Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean SWOT & PESTEL Analysis

Competition & Competitive Position Analysis

• Uncovering customer-based competitive positions for key rivals and firm’s offering. This will not only help in assessing the strengths and weaknesses of the competitors but also help in defining and positioning of the product.
• Developing a positioning and launching strategy. It will require not only distribution channel analysis but also promotion mix for the product.
• Strategic Marketing Planning — the process of developing and maintaining a strategic fit between the organization’s objectives and capabilities and the ever evolving marketing opportunities for its products.

Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean - Customer Value Analysis

Capturing customer value is essential to marketing efforts as it results in higher return in the form of both current & future sales, greater market share, and higher profits. By creating superior customer value, the organization can create highly satisfied customers who stay loyal and buy more. This, in turn, means greater long-run returns for the firm.

• The crucial role of customer perceived value in acquiring and retaining profitable customers. Product differentiation is often based on building on a value niche that a firm believes that is very important to the customer. This niche contributes to perceived value. If the perceived value is high then customer stay loyal to the product if not then she can switch to the competitor’s product.
• Graphically displaying value differences for deeper understanding and better internal communication. This helps is building a narrative that a customer can identify with. The better the insight more are the chances of connecting with the potential customers.
• Identifying and selecting actionable value creation options. This can help in increasing the customer lifetime value. Customer lifetime value is the value of the entire stream of purchases that the customer would make over a lifetime of patronage.

NOTE: Every marketing case study solution varies based on the details and data provided in the case. We write unique marketing strategy case solution for each HBR case study with no plagiarism. The specific case dictate the exact format for the case study analysis.

You can order Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean Marketing Strategy Case Study Solution with us at Fern Fort University .