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Traversing a Career Path: Pat Fili-Krushel (B) Change Management Analysis & Solution
HBR Change Management Solutions
Leadership & Managing People Case Study | Kathleen L. McGinn, Deborah M. Kolb, Cailin B. Hammer
Case Study Description
Pat Fili-Krushel has agreed to take on the job of first executive vice president of administration for AOL Time Warner, leading corporate human resources, internal communications, real estate and facilities, and other administrative roles for the combined company. She must figure out how to structure the job, and how to start her relationship with her new boss, CEO Richard Parsons. Two factors complicate this decision. First, AOL Time Warner is experiencing significant internal conflict and Fili-Krushel is stepping into the middle of it. Second, Fili-Krushel has built her career on increasingly large line leadership positions, such as the president of ABC Network, and has no experience in getting things done without line authority. The case lays out the steps she takes to build authority and respect within the firm, and outlines the process of moving the firm's leaders from conflict to collaboration.
Change Management, Change management, Collaboration, Gender, Influence, Leadership, Negotiations , Case Study Solution, Term Papers
What is Change Management Definition & Process? Why transformation efforts fail? What are the Change Management Issues in Traversing a Career Path: Pat Fili-Krushel (B) case study?
According to John P. Kotter – Change Management efforts are the major initiatives an organization undertakes to either boost productivity, increase product quality, improve the organizational culture, or reverse the present downward spiral that the company is going through.
Sooner or later every organization requires change management efforts because without reinventing itself organization tends to lose out in the competitive market environment. The competitors catch up with it in products and service delivery, disruptors take away the lucrative and niche market positioning, or management ends up sitting on its own laurels thus missing out on the new trends, opportunities and developments in the industry.
What are the John P. Kotter - 8 Steps of Change Management?
Eight Steps of Kotter's Change Management Execution are -
- 1. Establish a Sense of Urgency
- 2. Form a Powerful Guiding Coalition
- 3. Create a Vision
- 4. Communicate the Vision
- 5. Empower Others to Act on the Vision
- 6. Plan for and Create Short Term Wins
- 7. Consolidate Improvements and Produce More Change
- 8. Institutionalize New Approaches
How you can apply Change Management Principles to Traversing a Career Path: Pat Fili-Krushel (B) case study?
Step 1 - Establish a sense of urgency
What are areas that require urgent change management efforts in the “ Traversing a Career Path: Pat Fili-Krushel (B) “ case study. Some of the areas that require urgent changes are – organizing sales force to meet competitive realities, building new organizational structure to enter new markets or explore new opportunities. The leader needs to convince the managers that the status quo is far more dangerous than the change efforts.
Step 2 - Form a powerful guiding coalition
Step 3 - Create a vision
Step 4 - Communicating the vision
Step 5 -Empower other to act on the vision
Step 6 - Plan for and create short term wins
Step 7 - Consolidate improvements and produce more change
Step 8 - Institutionalize new approaches
Is change management a process or event?
What many leaders and managers at the Krushel Fili fails to recognize is that – Change Management is a deliberate and detail oriented process rather than an event where the management declares that the changes it needs to make in the organization to thrive. Change management not only impact the operational processes of the organization but also the cultural and integral values of the organization.
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